Go only if you like to be bullied into giving away your money.
I went here for the first time yesterday. I was always hesitant because it is expensive - $12 for eyebrows. The lady asked me if wanted to get my eyebrows done, I said yes. She sat me down and went to work. Didn't ask me questions about what I wanted. She was done in less than 90 seconds (no joke!). She showed me what she did and I had some feedback for what I wanted changed. I knew going into it my eyebrows were not even. All she did was clean them up but didn't them even them out so I asked her to thin one of them out so they would look more the same. She wasn't very open to the request and repeatedly told me I needed to tell her before we started that I wanted a shape change and that all she was doing was cleaning it up. Now, I know I am not the only one that thinks this way, but if I am going to get my eyebrows done, I want them to look nice. I shouldn't have to specify NOT to keep them uneven. Regardless if you realize there is something wrong with them, point it out and make a recommendation- that'd why we come to you! After some back and forth she fixed them and again it took less than 90 seconds. I reviewed it again and they looked a bit better but there were some stray hairs still that she missed but given how my previous request to adjust, I just said it was fine and let it be.
She asked if I wanted to pay with cash or credit. I said credit. I wasn't thrilled with the service. I didn't appreciate her barking at me and not caring about how I wanted my eyebrows done and lack of attention to the stray hairs. So at $12 for a service that lasted less than 5 minutes, I decided not to tip. I believe in tipping for good service. Period. I will not tip because 'it is expected' or because it's awkward if I don't. I already paid for the service I received and anything on top of that is because I enjoy the experience.
She watched me sign the receipt and not leave a tip and ask me, "Will you be paying tip with cash?' I was dumbfounded and just stared at her because I had never been asked for a tip in my life. Mind you they have a huge tin jar front and center at the counter that says "It shows when you don't tip your Threader". That was the first thing I noticed when I walked it and it was incredibly off putting. I explained to her how I wasn't happy with the service- really fast, missed hairs and didn't appreciate her being rude. I even said, if you want to fix the hairs you missed I'll be happy to tip (I said this twice) and she never acknowledged it. She proceeded to yell at me and berate me and said that 'even people who HATE their eyebrows tip'. Yea, that's a ringing endorsement for you. She didn't ask me if I liked how she did my eyebrows but was assuming I did and also saying how when people see me they say, "wow your eyebrows are so great!'' It being my first time there, that never happened and I never said anything like that to her so she was fabricating scenarios to toot her own horn. I ended up walking out of there and told her I hope she learns to treat her customers better.
The experience was extremely off-putting and the service was beyond unacceptable/professional and extremely rude. I will never be frequenting there again. They only care about the money going into their pocket and not about servicing the customer. read more
