This was hands down the worst experience I have ever had in terms of customer service. I made a same-day appointment for 12:15 PM, and the email I received shortly after stated that my appointment request was pending. An hour prior, I called the number listed on their website because I had yet to receive an email, text, or phone call stating that my appointment time had been confirmed. I was sent to voicemail, and shortly after got a text message from the number I called stating that everyone was busy assisting clients but someone was available to text me to briefly to help me out. I explained my situation, and 15 minutes later, I got another message telling me to contact Michelle, along with her phone number. As a customer, I disliked the fact that I was the one doing the leg work instead of an employee, but because of all the shining reviews, I decided to call her and hope for an answer. Every time I tried calling, I got a busy signal and gave up about 10 minutes before my appointment. Just over 15 minutes before my appointment I sent a message to my first point of contact (the number listed on their website) and explained that I'd tried calling the employee several times, got a busy signal, and was never able to actually speak with someone. Seven minutes after my appointment was supposed to begin, I sent a message to the same number and stated that as no one had gotten back to me or reached out to confirm the appointment, I assumed that I wasn't expected and would not be showing up. Michelle called me nine minutes after my appointment was meant to start, and because I thought she was calling me to apologize and sort this out, I didn't answer due to how fed up I was with the customer service. Once I parked, I realized I had a voicemail from her and was shocked to find out that she seemed to have no idea what was going on and was merely calling to see if I'd show up to the appointment. Out of courtesy, I called her back to explain what had happened. She offered to reschedule me and I declined. A few minutes later I got a follow-up text from the number I called initially, which ended up being the owner's phone number. She explained that due to personal reasons she was in a bad state and had given me the wrong phone number to contact Michelle. I did not reply. Almost an hour after that message, she text me again and said that Michelle had told her she reached out and left a message, they have a record of it, and maybe I missed it. I explained that I did get the phone call, but as I said earlier, I chose not to answer because I thought it would be an apology and an attempt to smooth things over, which I was not interested in. The owner then told me to find another place to go, they didn't need people like me, and threatened that if I wrote a bad review they would have "proof I was lying." Along with these texts, she sent me a screenshot where you can clearly see Michelle saying I, the customer, was full of it. I felt the need to write this review as I don't think any of the others accurately reflect the atmosphere of this salon. This whole experience was extremely upsetting and I hope that this review will prevent other people from having the same experience I did. Still in shock that a business owner is so willing to openly share the conversation she had with her employee in which she stated I'm full of it. As a business owner, you go the extra mile to ensure customer satisfaction, not bad mouth a client, especially in a situation where the client is correct. read more