Mr Brotherton showed up at my house and replaced my ac with a much better one. This cost me around 5,600 dollars which most likely could have been done much cheaper somewhere else. I paid the extra money because I thought I was paying for quality. I was very wrong. Not only is Mr Brotherton not professional in his demeanor, he knocked multiple holes in my walls and stuffed ventilation ducts through them, not even cleaning up the mess afterwards. He did not position the drain pipe correctly which caused the water pan underneath the ac to overflow and it caused thousands of dollars in water damage. I didn't even ask him to pay for it. All I asked was that he fixed the issue with the drain pipe. It took him 2 more visits to my house to get the pipes right. Not only that, but he and his employee broke the door to the attic. It doesn't even close now. It just hangs down letting the outside temperature flow into my house. When I called him about it, he replied, "I'm not paying for anything." I haven't seen him since. Please understand that when purchasing something such as a new ac system, there will be a warranty. So if anything goes wrong, Mr Brotherton will be the one that you will always have to do business with. I may reconsider my review if he was to at least fix my attic door, but as things sit currently, 1 Star feels like it isn't a low enough rating. read more

Once they leave the job they will not keep their word my thermostat is not right I have set on 73 and it is 68 in here and they talk to you like you don't know anything I have done carpenter work for 30 years and they can't tell me just turn it up my dad paid them 3500 dollars to put this in and used them on all his house rentals he has spent about 15 to 20 thousand dollars with them and them do him like that he is 74 and. Don't need to get sick over a thermostat nice job read more

Fast forward five years later. We felt loyalty to this company because of such amazing and courteous service. When we called, they postponed their service. They said they needed to order a pan. It would be there in 10 days. It's been about five weeks! We, at least, expected an update.My husband has called. I called from overseas and although a fix was promised, NO SHOW and NO return phone calls. I have lost all confidence in this company. We are now calling another company with the hope of decent neighborly service. Profoundly disappointed. Never, ever again. If I could rate in negative stars...I would. Dr. Mary Lynn Woolsey read more