Had a script called in to this pharmacy mid afternoon. Estimated wait time for it was for the…read morefollowing day at 11am. This is completely unacceptable for an established patient, especially for a non-controlled substance. I stopped there on my way to word at 630pm to see if it was ready and was told "you can come in and wait for 30minutes and it should be ready." By 9pm It still wasn't ready so I called and after being on hold for 19minutes, the tech told me 15 minutes. I took my break at work early n ran across the street to pick it up before they closed and at 945pm it still wasn't ready and I had to wait even more. Horrible costumer service and no efficiency whatsoever. Go to literally any other pharmacy unless you want to wait a ridiculous amount of time for a medication that should realistically only take 1-2 hours to fill.

Pharmacy VERY unprofessional it's always something. I had a script faxed over for my mother, after…read moreleaving me on hold for over 30 minutes I decided to go up there to find 7 staff behind the counter and the phone still ringing. I gave the young lady all my mom insurance information. She told me it'll be ready in 24 hours. I received a message saying ready for pickup but when I went to pick it up they said, she wasn't in there system. Never will I trust this location EVER

Best pharmacy I've ever been to. They are efficient, knowledgeable, quick and have an amazing…read morestaff (Amar is my personal favorite). They will bend over backwards to get you what other pharmacies tell you they can't get.

Best Pharmacy I have ever been to. Friendly, respectful always remembers my name. I would highly…read morerecommend for people to use this Pharmacy.

I was a loyal customer with the Family pharmacy on Fenton rd in Flint for about 2 years, and…read morealthough I was meet with poor customer service and the blonde head pharmacist who had the personality of 'a rock' and who was always rude and short with me I continued to have my prescriptions filled there due to the convenience that the pharmacy was located about 5 mins from my home and also the fact that larger commercial pharmacies I had used in the pass became such a hassle with my medication being out of stock or the medication had to be ordered. I thought Family pharmacy would be a better choice for me so I ignored some the "red flags" I experienced when I joined Family pharmacy starting the poor customer service you recieve when you walk in to pick up your prescription the counter lady never greets you with a simple "hello, or May I help you" instead you get a blank stare until you speak up to tell her your name and you are there for a prescription pickup. The hours and sometimes days it takes for your prescription to be filled is ridiculous, you are given no updates on the status of prescription and using the Rxlocal app to check your status is not helpful because the app would show closed when the pharmacy was open for hours when you called in to check the status of your prescription the pharmacist was so nasty and would give a very long time frame when you prescription would be ready. Recently my prescription was sent to Family pharmacy by my Dr's office in error because I no longer wanted my prescription sent to Family pharmacy and choose to use another small local pharmacy my prescription was there at Family pharmacy for 2 days until I called myself to inquire was my prescription sent there in error and indeed it was, I asked the pharmacist why wasn't I informed after 2 days of my prescription being sent there in error she simply responded "You are right I guess I could of called you". this speaks of the unprofessional mishandling of your prescription needs. I have now switch to Big Brother pharmacy where the customer service, the speedy prescription fills, as well as the updates you are given without the hassle of calling to inquire the status of your medication the service all around is exceptional. I would not recommend Family pharmacy to anyone if you value your time and customer service is important to you.

Everyone went out of there way to get a prescription filled when no one else in town could fill it…read more Thank you from a very thankful mother.

this is where I grocery shop every weekend. they always have deals going on (better than Aldi…read moreusually) & always have stock available. staff always working and on the floor. I'm not sure why it's rated so low? I have nothing bad to say about this store.

The employees will stalk you throughout the store. Watch out for "Paul", who is very clearly a…read moresex-pest. Be sure to include an extra ten minutes while cashing at at the self-check registers. The machines will accuse you of thieving every single time and the employees will take their sweet arse time getting to you. That's if they even have power for you to check-out as they keep losing power as a result of a shoddy remodel. Words of Warning, don't get anything from the deli/freezer section. The food spoils from the power outages and they sell it anyway. Final point, this location recently installed a six flock cameras around the car park. Avoid like the plague.

Great service under difficult times with the closing of Rite Aid. Thanks to all of the staff!read more

Staff is always nice and answers all of my questions. They go out of their way to help us find…read moresolutions when certain meds are out of stock or not covered. I also like we use mperks and earn credits for gas and groceries.

I called for a refill of my prescription last Thursday. They said it would be delivered to my home…read morethe next day. Today is Monday. I contacted them earlier today and they said they never ordered the prescription and they will not order it. They are saying they have a problem with my other prescriptions which I received last month and got 90 day supplies of them. THEY HAVE NO REASON TO NOT REFILL MY PRESCRIPTION. DO NOT DO ANY BUSINESS WITH THESE PEOPLE. I filed a police report about this. Im waiting to find out what I can do.

Used to be a great pharmacy now they don't even try to help you and aren't very friendly I have to…read morechange my scripts to somewhere else. Now my meds are late because I can't do it till monday Bonnie M

This is the WORST pharmacy I have been to. I have had 12 visits to this store, and NOT ONE OF MY…read moreORDERS were correct, many were denied. It takes forever to get a refill, plus the wait times and customer service are horrible. would give ZERO reviews if I could. I am tired of the apologies and no action. Choose any other pharmacy but this one.

I am amazed at the whole pharmacy staff. I occasionally have questions about insurance, and rather…read moreoften call with a question that they need to look up. They are patient on the phone and this week when I am on vacation states away, they noticed a med I needed, called me, and sent the info to my vacation city. They also look up if they can save me money on the more expensive prescriptions.

Definitely better than the Ballenger Highway location, but the pharmacy still does not seem to have…read moreits act together. The pharmacy gave my wife the wrong prescription without even noticing it for another person with the same name and when she returned it to them, they were pretty apathetic about it. No harm no foul in their eyes. The line isn't horrible like the Ballenger Highway store, but it isn't quick, either. The nicest guy in the world is often working the front checkout at this one. He usually asks me about my day, what my weekend plans were, how's the weather. The lines are usually shorter and the store is cleaner and more well-organized, plus their clearance sections are usually filled with good sales. They seem to have a better handle on the panhandler drama than some of the other stores and you don't see it often in the parking lot. Convenient location, adequate parking, nice employees, but longer hours would be nice.

This pharmacy never has my medications in stock. I always have to wait past the date they are due…read more Now I need a prescription again and somehow it has been shipped from Arizona? Again, I am out of my medication now and can't get it because they have already billed it and had it set up for delivery. I am so tired of dealing with this pharmacy. We will be changing pharmacies today. We're finished with all the b.s. with Walgreens. I was even given the corporate phone number to figure out where my prescription and they were just as nonchalant as the store was. DONE!!!

Heads and shoulders above other "big box" pharmacies in the local area. I was honestly impressed…read morewith how thorough, polite and speedy they were when it came to filling a couple of prescriptions recently. My husband suffered a foot injury recently and rather than have the prescriptions automatically sent to Meijer or Wal-Green's as usual, we took a chance and had the prescriptions printed out and I took them here because it's very close to home and my husband was in too much pain to be bothered to wait around for a long time to get his order filled. I left him in the car and took his ID and insurance card and they processed everything expediently and courteously. I was impressed by their level of service. Everything was organized, displays were neat, service was both courteous and prompt, the pharmacy techs were helpful, etc. The store also carries a decent variety of vitamins/supplements and OTC medications as well, all carrying reasonable price tags. I had never been in this pharmacy before, so going in was sort of a craps shoot, but I left as a new customer. True, they aren't open 24/7, but their business hours suffice for the most part. I'm planning to transfer my prescriptions over to Diplomat Pharmacy in the near future. I'm over "big box" pharmacies because all you get is a major headache and a long wait.

If you need to update your shots-this is the place. They…read moreeven have the hard to get-shingles vaccines here. Wonderful people, and they were so kind!!! Highly recommend this place!!!