I'm documenting my experience with Brothers Auto Sales, and Cameron Moore specifically, so that others have the ability to maintain caution around them.
I purchased a 2019 vehicle from Cameron and Brothers in the winter of 2020. Since I live in Minnesota, I called Cameron to get details on the history of the vehicle and to get an idea of the condition of the vehicle before I made the long drive over to review it myself. One of the things I was explicit about asking was how much cosmetic damage the vehicle had. Being a 2019, I figured very little, but I wanted to make sure because of the long drive involved. Cameron assured me that he looked the vehicle over personally and didn't see anything worth mentioning. This confirmed for me that the drive would be worth it so I made the journey.
Upon arrival, the vehicle wasn't washed. My father was accompanying me and asked if it could be washed. Cameron said that it's going to get dirty again right away so what's the point? The test drive went well and I decided to purchase the vehicle.
However, when I stopped for the first time on my way home, I noticed that the snow and dirt had started to clear and there was a very large scratch on the driver's side passenger door. We're talking 4" long and deep. The only way that this would have been missed is if Cameron didn't actually review the vehicle as promised, or if he intentionally left the vehicle dirty because he knew the damage existed.
I called Cameron up and explained what I found. He assured me that he and management would make it right. Over a series of calls and emails, Cameron admitted that the Brothers lot isn't in the best part of town and that the damage must have occurred as a result of local vandalism. No explanation as to why he didn't identify the damage right away though. He then asked me to get a quote for repair and send it over so that he and management could make it right. So I took time out of my day to visit the most reputable body shop that I know of to get an estimate. Once I received the estimate I sent it over to Cameron. Cameron was suddenly uninterested in making the situation right. The estimate was more than he expected is what he explained. Now, this should have been a reflection of the extent of the damage, but Cameron went dark. No responses to phone calls or emails.
That's why I'm writing this today. If Cameron and Brothers Auto aren't interested in owning up to their mistake and/or shady business practices then potential buyers need to be aware of the danger in working with them. Cameron repeatedly told me how Brothers' reputation is their marketing. If that's the case, then the reality of their reputation needs to be made apparent. read more