1. Bros Auto Service

0

Duncanville, TX

Bros Auto Service

4.0 (3 reviews)
Open • 8:00 am - 6:00 pm

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    Services - Bros Auto Service

    Oil changes

    Routine automotive maintenance

    Bros Auto Service Photos

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    Recommended Reviews - Bros Auto Service

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    2 months ago

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    10 months ago

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    2 years ago

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    Kwik Kar

    Kwik Kar

    (23 reviews)

    I've been coming here for 6 years and have been consistently impressed with the service. Michelle…read moreand team are friendly, knowledgeable and genuinely seem as if they're there to help. I've had service done on 3 cars in the 6 years I've been coming here: Lancer, Mini Cooper and Jetta. I've had (almost) everything done from oil changes to AC service to tire alignment to state inspection to transmission work. I've been charged fair prices and never once been given the feeling that their goal was to "sell" me. I strongly recommend this shop, I will continue to come here as long as I live in the Dallas area.

    My friend had recommended this shop to me when I was having some minor car issues. I had a very…read morepositive experience with this location. I was experiencing an issue with my PCM cover and wasn't exactly sure what was wrong. They inspected my car for about an hour and eventually determined that I needed a new one. I have been scammed by mechanics before, so I was a little nervous. Max explained what the PCM did and what was going on with my car. He told me that I could look for a part online if I wanted to have my price a little lower. They picked up the part and were very communicative with me through the whole process. It was a very smooth and fast process. I appreciated that they did not try to get me to fix more things/buy more expensive parts, which most places would encourage! Max and his crew did a really great job!

    Mobil 1 Lube Express - Mobil 1 Lube Express, Desoto Location, Pedro Manager

    Mobil 1 Lube Express

    (4 reviews)

    We agreed on a price for Mobile 1 to install a timing belt, water pump and full tune up with me…read moreordering top notch parts. The job would take 3 days, ok, no problem. 8 days, and 7 excuses later, the mechanic stated the water pump and belt "looked fine and HE decided TO NOT DO THE JOB AND DIDNT NOTIFY ME!" I bought the car off the show room floor in 2004 and have followed every MAJOR maintenance recommendation for 21 years! But the MECHANIC decides not to do this service. He "said" he installed the new plugs and wires, yet my car was still shuddering when you put it in drive, "oh that means you also need a new coil" he stated he would get it and install for me, next day, same problem, "oh I need better spark plugs" WOW! I go and purchase them at the Auto Zone 3 miles away, he installs. I P/u car next day, smooth sounding engine, so I drive away. God is gracious, as I drive to my next appointment, "NO BRAKES, and I smell metal burning!?" The transmission "tachometer gage(?)" is revving up and hanging while the car whines and stalls. I get the car home and will now have to get it to a Transmission shop. Ive never had these above stated or ANY MAJOR issues with my 21 years, well maintained high mileage car, NEVER! I would advise you to not use this shop managed by Pedro and in my opinion, the unqualified chief mechanic on staff. A (1) star rating is because it won't let me put (0). Rev. Michael

    Went in for an oil change. After being greeted by sleezy staff I went against my better judgement…read moreand had them do an oil change. Their price was $60 for a full synthetic change. After I got home I checked the dip stick and found the oil was filthy dark black. It appears the filter wasn't changed either. I shouldn't have expected anything more than to be scammed from this place.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (21 reviews)

    * Environment: clean and well presented with a few seats for those that want to wait…read more * Customer service: Michael and a gentleman whose name started with a "J" were both professional and friendly. * Value: They had a great promotion on the tires for my suv: 55,000 mile limited warranty tires costed $101 each. After taxes, optional hazard protection and fees a we paid $350. Not bad! * Service: We arrived just before 8am on a Saturday to purchase 2 tires. We were informed the vehicle would be ready around 2pm. Around 3:30 we called and were told the vehicle wasn't even in the bay yet but it should be ready shortly and they would call. About 5:30 we called again and the vehicle hadn't started service yet. We hadn't heard from them by 7pm (closing time) so we just figured we'd get the vehicle the next day. Around 8:15pm we received a call from a very nice gentleman " J" asking "are you coming to get your vehicle today?" We responded "we were waiting on a call stating the vehicle was ready." He waited for us to get there and we were able to get the vehicle. * Area of opportunity: communication * Overall: I'll likely return for future service needs to give them a second chance due to the courtesy and friendliness.

    If I could put NO STARS I would choose that. This place is HORRIBLE their customer service is TRASH…read morethey don't honor what you say because you're a woman. I wanted a tire balance & rotation, alignment and 27 point inspection. Instead of these lazy bastards doing the tire balance & rotation first they aligned it first and then wanted to have a pisssy attitude about me asking why they decided to do it the other way around. Their customer service is the worst I have ever experienced RUN AWAY FROM THIS PLACE. The value they work by is GARBAGE

    Bros Auto Service - autorepair - Updated October 2026

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