Would have left a photo of how horrible conditions this place is in but the second a phone was pulled out by someone i was with we were snapped at telling us to put it away since they do not allow photos. The second we walked into the building it was already very off, they were kept in a cramped little wood box in the middle of the store and the employees were watching us in a very hostile way. The dogs did not seem to like the employees and actively avoided them, especially since the few of them in the site were yelling at them to get off of each other. Very sketchy place and seeing many reviews, I would recommend staying clear of this place. read more

Sick, contagious puppies!!!! Beware. Heartless business. Only care about making money, certainly not the animal's welfare. Dogs from here are ill. This place just sold me a sick puppy and then does not want to pay 9for the vet visit and te sting that diagnosed what she was sick with. Wich by the way is highly contagious. I will say that I was offered payment ONLY for the meds to treat her. The expense for her medication is by the way, minimal compared to the total expense we have incurred this far. The testing our veterinary DR did, was to diagnosis the infectious parasite that she IS sick with. Without the test she would not be getting the correct medication. They twist your contract and claim that visiting the vet, and testing are not reasonable. Of course they have informed us that we are welcome to return this sick baby back to them, but we are committed to seeing her through this. read more

DO NOT MAKE THE SAME MISTAKE WE DID On, January 17th of 2021 my girlfriend and I decided it was time to add to our family. After doing research on places to get a puppy, we chose brookside because they had pretty good reviews. We had our eye on an Australian Shepherd, who we named Jax. So we took the ride from Easton all the way to Hazleton to bring Jax home. The employee at the pet store was very nice and she let us play with Jax for a good bit of time before we bought him. Everything seemed to be perfect up until Wednesday, January 20th. Wednesday Jax started to vomit up everything he ingested. We kept him on the same food from the pet store and even the same feeding schedule. He had loose stool all week but we just assumed that it was from his nerves of being in a new environment. Wednesday Jax refused to eat anything and over the night going into Thursday his vomit developed a color to it so we rushed him to our vet. The vet took Jax in immediately. Little did we know at the time, but that was going to be Jax's last day at our home. Jax was diagnosed with Parvo, a pretty potent disease commonly found in puppies. The vet explained to us that it takes about 3-14 days for the dog to show symptoms to basically assure us it was no fault of our own. Once Saturday hit Jax still did not show any signs of improvement. Our vet recommended we take him to a 24/7 animal hospital so that he could get more intense care over the weekend since they are closed on Sunday. So that is what we did. Meanwhile we reached out to the store and the manager called my girlfriend. At first she seemed really sympathetic and told us to keep her updated, but as the vet bills grew she distanced herself more and more. Tuesday morning we got a call at about 430 am telling us Jax became septic overnight. It was the very last thing we wanted to hear. At this point, Jax spent more nights in Vet care than he did home with us. Parvo is a very contagious disease and the Friday after he went in we did a 8 hour clean at our house to make sure it was safe for when Jax could return home. To our horror, Jax never did return home. Tuesday, January 26th our beloved Jax passed away. We were living in a nightmare. We chose Brookside because of their positive reviews, we paid $2,500 for what they promised as per their website as a "Happy, healthy puppy". However this was not the case. Due to the lemon law in Pa, they had to reimburse us the price of the dog. However they have refused to do anything more. The best the owner said she could do for us is give us his brother for free. But at this point, I do not trust them, nor the breeder they do business with. We did a little digging and it turns out Jax came from Missouri. The owner gave us a bs sob story over the phone how she pleaded with her husband that they only way she would ever get into this industry was if they used reputable breeders and not puppies from a puppy mill. However this place in Missouri is a puppy mill. The kennel group that the "breeder" claimed to be apart of said they never heard of the guy. How is it that we were able to find that information out with one phone call and they couldn't? They weren't even able to provide the USDA breeder license numbers for breeder himself. The lady admitted to us that they normally get their dogs from places in the Northeast but due to the shortage of puppies from covid, they had to branch out. She said that "this guy just fell through the cracks". To me, that is unacceptable. We have now made plenty of phone calls to groups like the Humane Society, the Better Business Bureau, USDA and The Attorney General. One of the wardens who does inspections at Brookside Pups stated that if it was up to him he would have shut them down years ago. Being from a family owned business myself, I know the value of treating your customers right. This company does the exact opposite of that. They have lied to us on multiple occasions. I want to make this point clear, this review is not for me. This is for you. Please do not make the same mistake my girlfriend and I did and do business with these people. They do not care about you, or the animals they are selling you. Seeing Jax the way he was towards the end was absolutely heart breaking. RIP Buddy read more

Brookside Pups - RIP Jax - Pet Stores Near Me - Tannersville, Pennsylvania

The employee would not let us greet the puppies unless we put money on the counter. i want to meet and greet my puppy before I commit to see if his or her personality matches mine. The pens were sparse and one dog appeared to have a lump on her side. about the only thing this place would get from me is a call to ARL or the Humane Society. read more

My friend and I went to check out some pups. She doesn't know English so we were communicating in Spanish. We walk in say hi to the person in front and he hears that we're speaking Spanish. His whole mood changed and greeted us in a very rude manner. I was texting my mom throughout the 15 minutes we were there because I had just left the hospital so she was worried. I was in front of a husky holding my phone because I was texting and the dude in the front yells at me because "I was taking a picture" which I wasn't. Then I explained to him that I was texting someone and he kept being rude and giving attitude while I was trying to be polite. If you guys are actually trying to sell, make sure your employees aren't rude to their customers. It's unprofessional read more

I was just passing through PA after a weekend getaway and happened upon this shop. The owner Marc was so welcoming and I ended up falling in love with my now Chihuahua. They made the process easy and simple even though I live in NYC and both Marc and his wife answered and still answer all questions I have as a new dog mom. They love all the animals they care for which completely sets them apart from other pet places. If you want a new fur baby in your life choose Brookside Pets! read more

people please don't give Your business to Broodside pup pet shop.. they have sold me a sick puppy also with Joint problem..no papers certifying that pup is a a pure breed .. they refused to pay for the all of the vet bill and refuse to communicate with me.. please don't waste your time buying any puppies from them read more

Probably the worse "pet store" in all of existence. Would give 0 stars if I could. My boyfriend bought me a boxer puppy at their Hazelton location on January 15th, a few days later he became very lethargic and was consistently vomiting. I took him to the vet and she determined that he was underweight, very sick and had a congenital defect. She suggested I contact brookside to see where to go from there. The "manager" told us to return him that same day for a refund, and so he could be seen by their vet. Everything from this point on has been bad business and drama. The employee in the store took the puppy and locked us out when we attempted to call the manager for a receipt or something stating we returned him. All of our calls were ignored until we left the building. She called us back afterwards and told us it would be 10-14 days to process a refund(after claiming I "surrendered" him) It's been much longer than that and now they have told american first finance (financing company that they have a merchant account with) that we never returned the dog, and that he is still in our possession. So now we have a loan with no purpose that is still being paid on, because they feel the need to lie about solid facts. Very unprofessional for a so called business. read more