ive had this vet for years. They are very expensive but I had chosen to opt for them. Due to a…read moresituation beyond my control, I was unfairly billed. it was apparent that they did not want to work with me and would prefer to lose me as a patient. Customer service?

OK so though I'm very new to Orfield Veterinary, my mother wasn't and Mom suggested that while we…read morewere under an emergency wth our Labradoodle, we should call them and see if they would see and help our Puppy dog out. THEY DID AND THEY CAME UP HUGE! TOOK US IN, WITHIN MINUTED FROM SHOWING UP and all while this epidemic is going on, they put our puppy first and they have taken over the top spot for our 4 legged fur baby. They were huge with helping us out and now they are our full time Veterinary Clinic. Thanks to EVERYONE @ Orefield for helping out our dog as well as taking the time to check her over so well. Andy was my first person I met, but then Heather & the Doctor, Lucy! WOW talk about great people and down to Earth easy to talk to! THANK YOU GUYS and Merry Christmas & lets hope that the 2021 turns out BETTER for us all. PEACE & LOVE ~ Tom Schwindy

Be careful scheduling surgery with this establishment. My two dogs were scheduled for surgery…read moretoday. I got a call in the morning with pre-op instructions and then another call around 2 pm from the office manager saying they don't do this type of surgery???????Seriously???? I wasted time taking care of my dogs because of this disorganization. I will not bring my dogs back there for anything. They don't seem to know what they are doing.

Our two dogs and two cats are receiving wonderful care. We love the two out of the three vets we've…read moremet so far!

I adopted one of my cats there and had three of my cats spade by them. Awesome people running the…read moreshelter. Very friendly and clean.

What an amazing place to bring a cat to be fixed,we had a feral mother cat who had kittens,we had…read moresuch a hassle to catch them all at different times,they worked with us to get them fixed,kept them overnight too,and not expensive,always good to donate a little extra,great people!

Only glaring complaint is trying to reach someone on the phone. Nobody ever answers the phoneread more

Dr Kroop is very nice. It is hard to get in as it is just her. My sister had taken her cat there…read moreand I had taken her there until she passed this year. I know for emergencies you are not going to get a Vet around here after hours. You won't an where. You have to go to Allentown 's 24 hr Pet Centers and expect at least a $1000 dollar bill. I think Wilkes Barre has an Urgent Care Pet Hospital as well. If you love your pet enough then you will spend the money. This is also why I always have a back up Vet in case I can't get my pet into one Vet I have another Vet they can go to. It is not different than people.

LONG RANT....LONG RANT....LONG RANT....LONG RANT... I…read morecontemplated for a few days about writing this....We normally take our fur babies to COMPANION ANIMAL HOSPITAL ...Wednesday afternoon, when our little old lady Boston Terrier, went into seizures, and possibly a stroke, she couldn't move her legs and was having extreme difficulty breathing...We immediately phoned the COMPANION, where she has been receiving treatment for heart problems and such, so they were aware of her condition, and asked to speak to a doctor or if we could bring her over immediately.... The woman on the phone said she would speak to the doctor...she came back on the line and we were told the doctor would not come to the phone and we should take our dog to an emergency animal hospital....I asked the woman if it this was because they were closed...and the response was...."No, we're booked"...I explained again the circumstances and stated I didn't feel our dog was going to make it....again...she stated there was nothing they could do.....This however is what they post on their WEB PAGE.... Emergency & Urgent Care We have a veterinarian and personnel on duty 5 days a week who are trained and equipped to handle any urgent care your pet has. Emergencies can be things such a poisoning, hit by car, LENGTHY SEIZURES, etc. If you ever feel that your pet needs emergency treatment do not hesitate to call or come in immediately. If possible it is best to call before coming in so that a team member can advise you on your particular emergency........ Obviously, in our particular case, they must have forgot what they advertise....Remember, THEY WERE STILL OPEN at the time. I'm sure they were busy, and I'm sure the "virus stuff" excuse will have some bearing on their response...but the lack of compassion or care they exhibited, just very much disappointed us. Ultimately, in a panic, we called WILLOW CREEK VETERINARY HOSPITAL, a friend of mine had told me about this place a while ago.....they told us to bring her down IMMEDIATELY FOR EMERGENCY TREATMENT...We had never been there before, but they took us without question....ultimately our little girl had to be let go to fly with the Angels.....However, the concern and compassion and care, the doctor and staff at WILLOW CREEK showed us, have made a lasting impression on us....remember we were NOT their patients...but they treated our dog in her final moments like they had her all her life... Obviously I am writing this out of disappointment for how we feel we were abandoned in a time of dire medical need by the folks at COMPANION....I am sure there are those that have had good experiences at COMPANION ...I am not writing to sway anyone's belief....merely to vent my frustration...

Our 18 yo cat, Jambi, wasn't doing well, and the last two vets we went to had permanently closed…read more They got us an appt. within 24 hours. They were extremely attentive and thorough. Explained everything to us clearly, with assurances, and made a follow up appt. We made a follow up appt. that we had to cancel, and they were very accommodating to make another. Unfortunately, Jambi didn't make it to the follow up, and I called to cancel. The person on the call was extremely kind and empathetic. Then, unexpectedly, the vet called to express condolences. These were specific (NOT generic) comments, and I really, really appreciated it.

I find like other reviews that they care about one thing $$$$$$. Trying to get you to have your pet…read moreprocedures not needed. Do not respond to question's. No empathy from front desk. Please before you pay there high prices go anywhere else which I did and had my fur baby taken care of without the high prices and attitude

This place is awesome friendly service Healthy Pets clean environment great supplies great pricesread more

I spoke to the owner on the phone today as I'm starting out a salt water tank. I have no idea what…read moreI'm doing. He was SUPER helpful and invited me down for some lessons and show me their tanks that they already have established. This is great! I belong to a forum and when asked the question I got bombarded with ideas and half I didn't even know what they were talking about (okay more than half). Going in tomorrow to meet with him (Joe). But I would recommend if anyone has any questions about their pets contact this place!

Excellent prices. Great help if you ask Fish are healthy…read more I've had tropical fish for years. Theirs are the best and the least expensive. I heartily recommend it.

The employee refused to sell me a goldfish with a goldfish bowl so I was forced to buy my daughter…read morea beta instead. I ended up spending about $70 which wouldn't have been bad but a beta lives about 2 years minus shelf life and a goldfish can live for decades. Sadly my daughter is autistic and would have been heartbroken if we couldn't leave with a fish. The reason to refuse me a goldfish is that they apparently cannot live in a goldfish bowl now and I was told I had to buy a $200 to $400 fishtank for it. Trying to sell your overpriced tanks like a sleezy used car salesman is ridiculous and I will never shop here again.