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    Rover Make Over

    5.0 (2 reviews)

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    3 years ago

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    Aussie Pet Mobile of Lehigh Valley

    Aussie Pet Mobile of Lehigh Valley

    (15 reviews)

    We have used this company for 2 years.. tolerated expensive but mediocre cuts simply due to…read moreconvenience of the van coming to our home. They cannot hang onto staff so most groomers are only around for 1-2 sessions before you get someone new. Groomers were generally friendly but inexperienced at best. Today they inexplicably completely shaved (!!) my golden retriever and then I was basically told to pound sand by the office staff. The office told me that it was my fault for not showing a picture of the cut I wanted (what professional groomer hasn't seen a golden?) and also falsely accused my dog of being overly matted (absolutely false). The office said anything they could to avoid being accountable. My dog looks absolutely ridiculous and now has zero hair as our weather drops into the 30s. Save yourself the headache. Go *anywhere* else.

    I have used Aussie Mobile pet grooming for about 2 years. They started out good. I liked the…read moregroomer we had, but she got fired for ripping off customers and then Aussie. Then they sent another groomer she was good, but couldn't keep her because our home was not her regular area. They sent out a new groomer, she started out well. The the cuts and grooming started to get mediocre. My dogs are 16 & 17 years old. Today, I hated to do it, but needed to cancel my dog's appointment, but there was a last minute family issue that came up and I needed to cancel. Whoever called me back from Aussie, don't know if it was the franchise owner or what, got very nasty. I don't need that. I know it was last minute, but life happens. They have cancelled appointments with me for last minute issues and I never gave them a hard time. I will not be using Aussie any longer. it's not worth the aggravation.

    Pack Leader Enterprises - 5 star reviews removed by Yelp with no explanation. (After I refused to pay them to advertise with Yelp)

    Pack Leader Enterprises

    (26 reviews)

    This place has done wonders for my family and I. They have…read morehelped us bond with our dog, and be confident and educated. We have taken Vanellope here since she was three months old. We have put her through many courses and take her to daycare multiple times a week. We would never in a million years take her anywhere else! I've learned so much from them, and so has my little (not anymore) girl! These people know what they're doing, and you can 100% trust them with your loved ones!

    I would like to say that we had a great experience like everyone else however, we did not. We are…read morerecent transplants from Chicago and needed to find a groomer in the area. After reading all the amazing reviews I thought to myself, we found the place and my dog Dre is going to look nice and dapper for the arrival of his sister in a few weeks. My wife had booked a cut and bath but when she arrived she was told that Dre was only booked for a bath and the groomer reluctantly agreed to the cut. She requested to shave him down extremely short to which the groomer protested and said she would shave him as short as she could. He came running up to me as soon as he got home, he smelled great, looked nice and clean but his hair was not shaved down very much. I immediately asked my wife why they hadn't shaved him down to which she informed me that this was the "shave". Given the circumstances surrounding this event I can only conclude that the groomer didn't want to shave him down further because whoever had put the appointment down hadn't blocked out a sufficient amount of time for the services we requested. I essentially have paid for a cut and bath for a dog who still needs a cut. I am left very disappointed. I trusted them with a member of my family to which they only decided to partially take care of. Update: Before the end of the night my wife was contacted by the owner who was very apologetic and wanted to rectify the situation. My wife took our pup back this morning and everything is great. Mistakes are inevitable, but what defines the character of a company is how things are taken care of afterwards. LOPCI did a great job fixing everything.

    Rover Make Over - groomer - Updated May 2026

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