I don't know why there are so many negative reviews. When I rented my unit they specifically told me that they cannot guaranty me two parking spots. I have one assigned parking, it's perfect. Next to my unit, and covered. As for noise and kids breaking things? Well, I don't hear much of the noise, but there are children. And thank goodness, too. Kids outside having fun at the pool or strolling through the property with their parents...sounds like a healthy upbringing to me. Kids can be loud, people, get over it. The management company is great, and very responsive. I'm very happy with this community! read more

The best place to live! The staff is amazing and I always knew the complex is well taken care of. Whenever I needed something fixed, the maintenance guys always helped and were sweet about it. I was super sad to move and wish I could have stayed forever but a new job opportunity had me moving. The office is very professional and will do what they can to help the residents. They truly care about the residents and want us to have a happy home. read more

I recently tried to apply for an apartment here and had a very disappointing experience. I paid a $200 holding fee on a Saturday and was never told that it became non-refundable after 3 days. The leasing agent even told me to "take a day or two to think about it," which made me believe I had time to make a decision. I viewed the unit on Monday, and Tuesday was a holiday, so the office didn't contact me. I reached out on Wednesday to let them know I could not move forward due to affordability, and only then was I told that my $200 would not be refunded. If I had been given clear information from the beginning, I would have made a different choice. The lack of transparency, failure to disclose important policies, and the way they handled the situation made me feel misled. I would advise anyone considering this place to get everything in writing and ask very specific questions about fees and refund policies. read more

Responsive staff and maintenance crews. Easy to get anywhere, downtown, freeway, Metrolink station and grocery stores. I always feel safe.

I've lived here for 2 years the roof has leaked 3 times the water is inconsistent quality. The rooms are for quality, lots of bug infestations and rodents evwn after talking to them multiple times the issue remains . The parking is very bad. There is not enough room to park more than one car and they tow or give you a ticket if you park overnight even though you have a sticker on your car.speaking of cars the cops practically like here two every single day there's either a fight or a car brake in unsafe and staff don't care the only security they have is a security guard that walks around the complex cameras barly cover a quarter of the complex​ read more

We do like this place and wish to stay longer and i would have given a full star review... my only complaint on this place is someone in our area have been smoking weed it happens every afternoon around 11am and midnight 12am and not sure where it is coming from no confirmation on which unit everytime we smell that we had to close our windows shut but sometimes it does get through thats the only complaint i have other than that nothing else to add. I have already reported it but they said i had to be sure which one of the tenants has been smoking weed like how em i supposed to just that should i spy or ask them lol seriously!!! Something has to be done no matter what read more

Don't rent here my roof leaked 3 times this year alone and all they do is path it people in the office are no help they give you the runaround about everything read more

My catalytic converter has been stolen TWICE within 4 months while my car was parked in my assigned parking spot!! Gates are supposedly locked and they say there is security but they said they can't do anything about it! Yesterday went to my car and found all of my items in my car stolen!! (Once again, in the parking space!) I have filed 3 police reports in a 6 month period! If you have a Prius DO NOT LIVE HERE! Your car is not safe! read more

Lived at Brookside few years ago My son was about 6 yrs old at that time and my daughter was 16 yrs old My daughter was at the laundry washing her clothes my daughter took my son with her Later that day I received a call from management saying that my 6 yr old son had Graffiti the bathroom I Immediately when to the office and asked them to show me where did my son has graffiti The office lady said in the men's bathroom I asked the office lady can you show exactly where So we both went to the men's bathroom And there was nothing there was no graffiti I was upset told the lady My son is 6 yrs old he doesn't know anything about graffiti and my son doesn't have markers Then the office lady said maintenance guy painted the graffiti I told the office lady Why doesn't it smell like paint ? And it's doesn't look like someone just painted the wall Office lady didn't know what to say I told office lady There's cameras can you show me the videos? We both went back to the office Office lady showed me the videos And in the video I saw my son running and playing But never did I see my son writing the wall on the video A told office lady Can you point out in the video where you see my son writing the wall ? Office started getting nervous and started yelling at me I yelled back at her I asked to see pictures or any other evidence of what they where accusing my son They had nothing Later rent time came I went to drop off the rent and office management didn't accept my rent Then gave me a 30 day notice I asked why am I receiving a 30 day notice The management lady said We can give 30 days without giving a reason Living at this NUT Apartments is the worse read more

I've lived here 11 years now and I've loved it. I wish we had room for more parking that's the only downfall, no guest parking for family and friends to stay when visiting. But to live here I've always felt safe and anytime something needs to be fixed the office and maintenance team are efficient and fast! Not that I've needed much fixed. It's a great place to live. Beautiful landscaping, clean pools and laundry rooms. read more

I would not recommend this place. It will be hard to find parking especially if you're going to have guests and would stay overnight. You'll only have one parking spot and you have to make sure if you have multiple cars to find parking at the open areas if you're lucky. Laundromat is always full. Some people who live here are extremely rude especially at the laundromat. You're going to be fighting for washer and dryer. It costs $2.00 a small load. People will touch your clothes and toss it out if you leave it unattended for a short moment. Mind you they won't apologize. They don't care so beware of using the Laundromat here. Rude and no manners. read more

Used to be a good place to live ..its still ok ..but parking has turned into a nightmare...I only have my 2 permitted cars and we struggle to find parking...everyone has 3 to 5 cars now so it's hard to to attempt to go somewhere after 7 pm because if I leave I will have to park a mile away when I return....they need to crack down and regain control of there parking spaces and permits . read more

Very good affordable apartment in cerritos area. Staff are amazing and plenty of parking. Unlike most apartments in the area...this apartment doesn't do monthly charges on second car parking and pet. Those charges can fetch up to $100-150 in sage and aria apartments. Don't listen to bad reviews. Give it a go! Those people that are complaining are probably people that break the rule...smoke weed...having their dog poop everywhere (which is a problem), and being too loud. I stand by their management for being firm and put a rule in place. Oh and people doesn't steal things in laundry room! Unlike those ghettos apartments. read more

Point proven...called recently about the parking situation (that has become even worse-see other reviews) and they said they can't guarantee 2 spots anymore. That's fine, but don't say it's because there are too many people. It's because there are people with several cars and you guys don't want to enforce the rules. read more

This was a nice complex to live. Great neighbors, clean property with great staff of management and maintenance crew, pet friendly with no additional dog rent, and had plenty of parking. [We had a 2 bedroom, with a guaranteed covered spot and one uncovered spot. Never really had an issue with parking. If we needed to go somewhere late, we just made sure to move the cars around to leave our covered space open for us for us when we returned home.] There were a few reasons I will only leave 3 stars. 1. Its not a smoke free environment. We constantly were bombarded with second hand smoke. 2. It was an older building with older windows that allowed the smoke to just seep through, which made it difficult to protect our son from it. It was worse during the summer when we wanted to leave our windows open, but the neighbors would be outside smoking even during the late hours. We would have to close our windows in the miserable heat. 3. Though most dogs were great neighbors, but some were very aggressive and bark excessively. Our dog was also attacked twice by 2 seperate dogs. If any of those 3 reasons would bother you, I wouldnt recommend this place. We left for these reasons and moved into a guaranteed smoke free environment. However, if those things arent deal breakers, then this is a wonderful community! read more

Have been living in this apartment for last 2 years, loved everything about it, just that they do not allow Golden Retriever (big dog, which most apartments are now allowing, breed restrictions only) Anyways, the landscape of this apartment is beautiful and very natural. I love the location of swimming pool and the jacuzzi (very tropical style) The management has been great with our service request and I always enjoyed small gossips with the handyman guys. The location of this place is the most feasible from any other location if you want to be on 91 freeway (exit is made right opposite the entrance) Has got Chipotle, Pizza Studio, Starbuck, El Torrito just 2 blocks away... gas station is just around the corner, very close to La Palma park, Kaiser Permanante, My neighbors are great and friendly.. I personally feel, people who post reviews are the ones, who had a GREAT TIME or mostly the ones who had the BAD EXPERIENCE, so cannot really judge upon the reviews here, just that you get some idea of what you "may/may not" encounter.. Overall, a definite recommended place to live!! Another thing which I feel, is this is a little expensive as compared to the sq.ft area they give in comparison to other apartment complex (but yeah the location and my waterfront patio compensates it all) read more

Do yourself a favor and do not rent an apartment unit at Brookside Apartments. Do not even try to apply here for a unit. We lived here for just over a year. Management was okay, did not do anything special or went out of their way to help the tenants. Whenever you walk in the office, they are just chit chatting. We moved out due to a worker ants / termite infestation went unresolved. Long story, short: We gave management over a month to fix the problem and they did not properly fix it. The maintenance manager, himself, proclaimed that "he has never seen any termite infestation" like he's seen in our apartment unit. They said that they would hire a 3rd party to "inject" some orange stuff into the walls but they never came. Called the office and informed them that the exterminators never came (my sister was home the entire time btw) and one of the managers told me that they did. (Lies). At the end, we were forced to find a new apartment complex because the management at the Brookside Apartment were inadequate at handling something that they should've. Here are some Pro's and Con's about the apartment. Pros: The area CLOSE to the leasing office was always clean and well maintained. (of course it is, it's the first thing, and sometimes the only area that possible renters are going to see!) Cons: The rest of the areas are dirty, poorly maintained, the gates are ALWAYS OPEN - anyone can come in and out, management is inadequate, neighbors are rude, people park their cars in your DESIGNATED parking spot, upon moving in, the apartment was not properly fixed, spiders everywhere. To sum up, do yourself a favor and find somewhere else to live. read more

I have been living here for past 5-6 years and this is one of the best places I have ever lived. Let me tell pointwise why I am saying this. 1. There are plenty of parking spots which you won't easily in any apt. complex. 2. The services offered are brilliant. E.g whenever I have a complaint ( like something not working ) , they take less than 24 hours to resolve it with full customer satisfaction. 3. The leasing offfice people are very nice and humble. 4. The place is very neat and clean with 2 swimming pools ( this is important ). 5. Last but not the least, the rates they offer are way better as compared to the apartments nearby PLUS there are ONLY 4 apartments in a building. Regards, Anand Akhilesh read more

This place is beautiful when you walk through you can see all the little ponds All the trees that make this place make you go awe .behind the leasing office is a pool with jacuzzi as well as a volleyball court . The staff is very nice and helpful Especially Jessica Any questions you have she will answer . There are laundry facilities located on site And the Mail room is kept nice a clean people sometimes post ads there which I find nice . There is assigned parking but also have visitors parking for family and friends .This place is located off the 91 fwy and I near a gas station as well as various food stops like the habit , yogurtland etc . It is also across from a kaiser which I love . read more

This place I swear... Aesthetic and location wise this place is good. Has great management and prompt repair. Convenient rec center and seems to be good for families. Here's why... As I type there is some punk kid outside with his skateboard making all the noise because his parents didn't raise him right. The worst thing about this place is the parking situation. My roommate and I have two cars, but management will only issue one covered space, all the rest are first come first serve, and during the after work rush the "find the spot" game gets to be very irritating. I have a dent in my car door now because some a-hole opened their car door too wide, after I had to find a spot very far away from my apt. And I guess this place is the only place in OC that allows pets, because this place is a zoo. SO many dogs! Everyday without fail, two dogs battle each other outside my window, and it sounds like one is eating the other with growls and snarles for days. It sounds like rabid dogs run the place and we just live here. I want to give this place a high rating, but it's policies won't allow me. If you are a pet owner/child bearer then this is the place for you, not a single man like me who likes peace and quiet. read more

Manager is VERY RUDE and does not respect soldiers and veterans!! Apartment is also very small for the monthly rent, and parking is uncomfortable. I'd recommend you look elsewhere for the price range. read more

There's households that have 5 or 6 cars parked in uncovered spots meaning either they don't have valid permits or permits at all. Unless rules have changed since I moved in, the backing in is the least of my concern read more

My husband and I were excited to find Brookside apts. their rental prices are great for the area and Cecilia from the leasing office was super professional, kind and thorough during our walk thru. We are looking forward to our stay at Brookside! read more

Decent complex, very quiet neighbors and lease office have been great. Very flexible and responsive. Maintenance staff are great folks too. Cons : a bit over priced for such a basic apt which is why people move alot. Parking. Laundry room crazy over priced(2.00 a load) Pros : super friendly staff and neighbors everyone gets along, minimal noise (the highway sounds like the ocean after awhile) read more

I have been renting here for over 2 years now, the grounds are beautiful and are always being maintained well. Some if not all of the units come with your own storage closet next to your front door. It's very large and I was able to store a lot of my belongings in it. The general manager Cynthia is wonderful, helpful and takes care of any issues right away. The other employees are great too. They have a lot of full time maintenance people on the property. Being that the complex is huge, guest parking can be difficult to get. The laundry area is good but the machines are always breaking down due to so much use. The complex is in a great central location near freeways and neighboring cities. I recommend anyone to check this property out to consider being a tenant. Las Vegas here I come. read more

DO NOT MOVE HERE. The leasing office will be super friendly to you in the beginning but as soon as you move in they will just give you attitude till the day you move out. The people who work in the office are always rude and have HUGE attitude especially the lady who calls herself manager blonde hair medium length caucasian lady. The way she talks is so rude always has an attitude and when you really need her shes "not in her office" honestly I think they are just lying because she doesn't want to deal with customers complaining about the apartment, its your job to listen to us and fix the problems not just pretend you're not in the office. This place is "gated" but the gates are open 364 days it closes one day of the year, they say its cuz of maintenance but I never see anyone even touching the gate its just old and not working too well and they are too cheap to fix it, they just keep repainting it thinking we would fall for it. I mean if you repaint it and the gate is still open like everyday i'm pretty sure nobody's going to fall for it. Also I lived closed to the side gate it was closed on the day I moved in and next day opened till the day I moved out someone always keeps putting a rock in between the door so it wont close. One time some stranger came in and took everything from my backyard called the office they said uh.... I was like really Uh? thats it and I told them it's probably because your gate is always open they said uh.... okay if thats the answer you're gonna give me I would have just asked my dogs what i should do they'd probably give me a better answer than you. Also after 6months of living the house starts to break and they don't fix it full of termites backyard fence was eaten also the water is brown half of the time, called maintenance he looked at it and got mad at me, i was like excuse me i cant make the water turn brown he rolled his eye walked out and never came back. I see him around the neighborhood just rolling around in his golf cart. He gets paid to drive the golf cart around the neighborhood? LOL what a nice job.... then you shouldn't be called the maintenance guy. Also spiders everywhere I felt like I was living inside a spiders house, like i was renting their house out for couple months. The neighbors aren't that friendly either, always grumpy and rude don't blame them tbh this apartment is just sh*t. I was grumpy too living here cuz most of the time I would need to call the office about getting something fixed and it never gets fixed the only answer you'll get is "uh...." also the rent is not cheap, for that price find a better place with leasing office that cares for the people who rent the place and not just tell me "uhh..." read more

Brookside Apartments - this lady is super rude, good luck to her new neighbor. - Apartments Near Me - La Palma, California

Please be cautious do your research prior to moving here.. Starter parking is a hassle and laundromats are out priced plus, they never work. Please review the company they've partnered with! All they do is raise the rent add more utilities oh, plus raise with cost of washing every few months. Check out the laundry mat website! https://m.yelp.com/biz/wash-multifamily-laundry-systems-el-segundo-2 read more

Honestly a lot of these reviews are coming from overly sensitive people. Yes parking is a little bit of a pain in the butt if you have two cars, but you get one assigned parking spot. I've had no problems with roaches in my apartment they stay outside where they belong. Some units are remodeled and some are still old so make sure you ask for the remodel ones when you sign the lease. The washers are constantly breaking so just get yourself a apartment washer they work wonders! They are tow happy here so make sure ur company leaves before the gates close. I pay 1600 a month for a two bedroom one bath, so its pretty reasonable compared to other apartments in the area. The complex is haunted so if that kind of thing freaks u out I would stay away. Overall I really enjoy living here. read more

It's been a month since we moved in and the staff have been really helpful right from the onboarding process to fixing any issues. I hope this service continues for the months to come. read more

Its been 8 months i am staying here and so far no issue, the community staff is very friendly. I saw bunch of bad review about staff but i never felt that all my required were resolved on timely manner. There is some pest control issue but staff was helpful to get it resolve and they tried best so no complaints. The best part is Community hall is available for use for party without any charge, that was surprise for me as i know most community charge for it. The location is really nice, and don't worry gates do get closed after 8PM, i saw people complaining about that in the review but i felt it might be in the past the current situation it does gets closed everyday. The laundry is ok, make sure you won't leave your cart there else it will get lost :). It might get switch i would say.... Overall i am enjoying my stay, wish they could have some small play area near fish pond for kids. read more

Do not rent! Horrible apartments. Never any parking, the place is so run down and they just paint over things that need to be fixed. Everything in the apartments is outdated and broken. I need maintenance everyday three days. If you don't think this is a real review come see me I've lived here for 13 years rents going up to luxury prices but has a product that's mediocre. read more

Really nice place to live. Well managed, great maintenance staff, and great amenities!

I've gone to the office several times already, and felt very uncomfortable since all I hear is basically find different apartment. I would've definitely find different apartment if I haven't already spent thousand of dollors for moving from out of state. read more

I have been living here for over 4 years and I have a hard time of thinking of anything to complain about. The apartments are kept in great order and if you do have any issues the maintenance staff is prompt and gets the job done quickly. Overall, this is a wonderful place to call home. Pros: Location (everything is nearby) Quiet community Very nice pool Safe and secure complex (they have security guards walking at night) Cons: The washing machines break down a lot read more

-Biggest complaint: Every time (and I mean every single time) it rains, the ceiling leaks. We once had water literally running down our wall. Maintenance never comes the same day we call, even when we tell them there is water actively dripping out of the celing. The walls turned brown/black (I'm no expert but assuming mold) and they just paint over it. -The water in the "brooks" and ponds is dirty - it often smells horrible (sometimes so bad I hold my breath as I walk by) and has a layer of film on the top. It's so bad that you can hardly see the fish in the koi pond. -When something breaks (loose steps, burned-out outdoor light fixtures, etc.) it takes maintenance days, sometimes weeks, to fix the problem. -I called to complain because my neighbor always parks in the fire lane, blocking the sidewalk, and I had to walk through the wet grass and I slipped and fell. Neighbor still parks there on a daily basis. -One of the things that attracted us to the complex was the amount of trees, too bad they have landscapers come and cut down ALL of the branches so there are no leaves. Not sure what the point is in having trees then...but glad to know part of my rent money is being wasted on this. -Candice in the rental office is rude and always sounds like she doesn't want to here about whatever problems we're having. -The fitness center is filled with machines from the 80s. The weight machine is often broken. They don't enforce the "no kids" rule so people bring their small children in to scream and run around while they work out in a room that is probably 500 sq ft at the most. -The water in the hot tub is usually gross - green or yellow or brown. There's usually dirt or something in the bottom. -They advertise as a gated community - this is deceiving. Dumpster divers are free to come in and (loudly) pick through the dumpsters (located right outside some bedroom windows) at 6:30am on Saturday/Sundays. The walk through gates are never locked. The drive through gates are left open during the day (perfect for burglars that might want to peek in your apartment while you're at work!). -HUGE stray cat problem. They aren't afraid of people. They walk/sleep on the parked cars. They leave poop everywhere (which no one ever cleans up). They especially like using the sand volleyball court as a litter box. The same sand volleyball court that kids like to play in. -Maintenance came in and changed the lighting fixture in the bathroom so it would be more energy efficient. This was almost 3 years ago and there are still holes in the wall/different colored paint from where they old fixture used to be. Despite a few calls this has never been fixed. -Most of the BBQ Grills don't work. This place is WAY over priced for the amount of problems we've experienced. read more

Most of the people here don't respect any rules. People arguing, talking extremely loud right outside my apartment at late hours. Teens drinking in the pool being unruly. This place is not what i thought. People that dont even live here come to use the pool. Very few pet owners pick up after their pets. The laundry room is very small and people leave their clothing in the machines till they feel like getting it out. I seen one neighbor rolling a mariguana joint by the pool. I had to call the police on him. Cigarette smoke is everywhere, even where kids play there's people smoking like they have no clue how bad it is for children. There are new neighbors i seen huddling all together by their front door wearing all red gear. Those are the kind of people I was trying to avoid when we decided to move here. People move in and out all the time so you dont know who lives here and who doesn't. There are a mix of nationalities here which i love but lately there has been an increasing African American flow. I thought this would be a great place to live but its not a quiet safe place they pretend to be on their website. I expected much more from Brookside. read more

I have family that lives in Brookside Apartments and we always enjoy coming to visit. We usually go to the pool and barbecue while the kids swim. The pool and facilities are very clean and the staff is always very friendly. It's also really convenient to have outdoor cooking spaces all around the complex. read more

My husband and I were approved and had a move-in date, however one week before the move-in date we were notified that the current tenant was no longer moving out and we no longer had an apartment with the Brookside Apartments. We never got an apology from Brookside staff. Staff from the beginning were lazy and unprofessional. Margarita helped us once and was kind, but wasn't the most professional person I've encountered. Margie helped us the majority of our visits; she was rude and seemed lazy (she wouldn't go out of her way to help, ever.) Brookside is expensive, but the location is good if you want to be in the La Palma area. read more

Brookside apartment is more than just a home to me there's people here who care about their residence the employees are fabulous from the maintenance team who's always shown up when they're supposed to take care of stuff to the front office including Cynthia who is the General Manager and Margarita who help me come back and live at the complex when I had to leave when I lost my job they have a phenomenal team and this is a great place to live because, it feels like family. After 3 yrs. I was gone 3 months and I can't wait to get back...there is no place like home. read more

I've been living here for almost 5yrs and I never have had a problem. Maintenance is great, they help you right away with everything you need. Neighbors are great, it's a quite environment.. I love living here! Definitely recommend living here!! read more