Great experience. I had five pest control companies visit my house for termite prevention and Orkin…read moreis the only one that actually went all over the house and into the attic. Super professional, and their price is on par with the local guys. I didn't expect to go with the big brand but it was a great experience and I highly recommend.

Too expensive Called…read moreto set up routine pest control and they are twice the price of alternatives I could understand if they had a 5 star rating that there may be some better customer service, but not when they're sitting at 2 star

Our neighbor suggested a professional expert when we were dealing with pesky wasps…read more I would deff recommend for any bug trouble

Not sure why there are such bad ratings. The owner is very knowledgeable and helpful. If you…read moredescribe the problems she usually has a solution for you with product AND directions for proper application. Very friendly, never pushy, and doesn't try to upsell you.

Extremely disappointed with my service…read more A couple months in, I had no problems with Heron. Then I came home after a few days away, and found numerous spots in my lawn that were dead. Even in some of the healthiest parts of my yard. My neighbor was having the same experience. Turns out, we both had Heron spray that week. After 3 weeks of calling Heron where I was told "a manager will call you today," a manager eventually did call me back. Through all my interactions, I was given 4 different excuses for why the grass died. However, the manager told me he could fix it. (Yes, I was skeptical.) A few days later I get an email saying I need to resod my grass and that it is the customer's responsibility to do so. Obviously, Heron did something to my yard. I would have appreciated them simply admitting it, and us finding a resolution. I was better off never hiring Heron. I would have given them a lower rating, but at least they were friendly and they never charged me during this dead-grass fiasco.

At the beginning of spring 2026 this yard was green and healthy with very few weeds. Heron to the…read morerescue or so we thought. I've watched this yard go from luxurious thriving to almost dead in 6 months. The Heron tech came out today and threw down some more granules to do who knows what. Didn't the tech see this yard is currently in bad shape under their watchful eye? Didn't the yard experts see this yard has issues and to treat whatever is going on? That window for fixing it is long gone. What is Heron paid to do? In this case I'd say they're job is to put your yard out of its misery. Is this some kind of cruel joke? Meanwhile neighbors who don't have a lawn management company have yards that are green and thriving under the exact same conditions. Except they didn't get brand new sod! One neighbor does their own yard and another does nothing at all. This yard should be the best of the 3, but instead it's on life support with no real solution in site. So if you want your yard to look worse, and you want to pay more for it to look worse, Heron is your company. Heron offers plenty of excuses, it's always your fault and never theirs. They clearly don't know what their doing and how to treat your yard for what it needs. The good news is there won't be a yard much longer at this rate but I feel like Heron will still show up, throw down some granules, and send a bill.

Here's a stronger, more professional version that is factual, detailed, and credible while avoiding…read morestatements that could be difficult to substantiate: Before the rewrite, one suggestion: avoid claiming they "sprayed water" unless you have evidence to support that. Sticking to what you directly observed makes your review more persuasive. We had an extremely disappointing experience with Arrow Environmental Services and would not recommend them based on our experience. After experiencing a pest issue while using another company, we hired Arrow with the expectation that they would help resolve the problem. Instead, despite receiving monthly service, we watched the pest activity continue to increase. We repeatedly pointed out the areas where the activity was the worst and asked the technician to treat those locations thoroughly. We also requested that equipment and movable racks be repositioned so the hidden areas could be properly serviced. The technician informed us that they do not move equipment. Even when we helped move a rack ourselves to provide access, there was very little effort made to treat those hard-to-reach areas. As a restaurant, those inaccessible spaces are exactly where effective treatment is often needed. We were also instructed not to use any other pest control products, trusting that Arrow's service would resolve the issue. Unfortunately, the problem only became worse during the time they serviced our business. We continued paying for monthly treatments while seeing little to no improvement. The situation became so severe that it put our restaurant at risk and created unnecessary stress for our business. After ending our service with Arrow and hiring a local pest control company, we saw a dramatic improvement. Within a month, the pest activity was under control--something we never experienced during our months with Arrow. Our experience was frustrating, costly, and disappointing. We expected a professional solution but instead felt like we were paying for a service that did not address the problem. Based on our experience, we cannot recommend Arrow Environmental Services.

STAY AWAY FROM THIS COMPANY!!!…read more I filed a BBB complaint two days ago: https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/complaints I have left a Google review: https://maps.app.goo.gl/od2KfTG4BMDDgoQu9?g_st=ic I filed a Consumer Affairs complaint: https://www.consumeraffairs.com/homeowners/rentokil.html?#reviews This company is a nightmare and then some. Read my Google review for full details. The BBB and Consumer Affairs received the same information. I discovered reading through all the BBB complaints that so many people have had the same experience as me- incomplete services, misrepresentation, and being harassed by the billing department in Cincinnati, who are a bunch of robots from what my experience has indicated. In fact, I just recently remembered that Jose Diaz, the sales guy that came to our home, told me that people don't know that they're talking to AI on the other end of their line. Wake up people, this is what you get with ARTIFICIAL "intelligence". After all the requests, and then demands that they only communicate with me in writing, I finally received something in writing this evening... An email from their collection agency in California. This is the problem with this company... You deal with people here locally for the service, but the billing department is in Cincinnati and then their bulldog company/collection agency is in California. My experience has indicated that none of them talk to each other except to attack with the collections agency by the billing department. Only deal with companies where everything is local! Yesterday, I received a text from David, who I assume is a manager, he's never identified himself as to his job title, that stated he had been working on my account and that the balance was adjusted to zero. And then today I get the collections agency email demanding payment. I am posting a screenshot of David's text. He may work out of the Altamonte Springs location but it's really hard to get any information from these people. Be sure to read through all the BBB complaints,. Rentokil has bought Terminix as well and some complaints indicate there may be other companies that Rentokil has bought. It seems they've grown too big for their britches and that has made their services deplorable. Also be sure to search Indeed and Glassdoor for employee reviews. There are some real whopper stories out there. Seems to be a good indicator why their services have so many complaints from customers. If you're stupid enough to call these people and begin service, make sure you demand EVERY DETAIL discussed be IN WRITING BEFORE you sign their little iPad. Because once you sign, that's when the nightmare begins.

We started with John when we moved into our home almost 4 years ago, my husband and I had a good…read morefeeling about him and over time we are so happy we trusted our intuition in choosing him and On the Fly pest control for our pest control needs. John was so quick to reply when we recently had an unwanted pest in the house and caught it quickly . Was so easy to talk to and in many ways very calming . Thank you so much for the services you provide and the genuine compassion.

John is an honest, hard-working, and knowledgeable individual. He works very hard to take care of…read morehis customers, and I trust him completely. Keep up the good work John.

I have been in the real estate business for many many years and I highly recommend national pest…read morecontrol. They are in my opinion the best in the business. Karen Arbutine with Remax

Andy is awesome! I can always count on hi to do the right thing for my buyers, which have saved…read morethem from making big costly mistakes. Trust him and Courtney( office) 100%

Service is very professional & timely.The tech(Brian) that services our home is very knowledgeable…read more& goes above & beyond to do a thorough job.We appreciate you.

reasonably priced and well educated in the industry. They came out right away and were very…read moreknowledgable on termite prevention. He did not try to oversell us and was very straightforward. He provided exactly what we needed at a fraction of what other companies had quoted us.

I must say that this review is long overdue. Wildlife Patrol to the rescue - they're like the pest…read morecontrol version of Ghostbusters! So forgive my lengthy review. It all started when I bought my first home about 6 months ago. I found an older duplex in a great downtown neighborhood and I had this romantic idea in my head about how cool it would be to buy a fixer upper and turn it into something nice. Those feelings quickly changed once I realized how much responsibility comes with owning a home. The home inspection noted that there was prior evidence of "squirrel activity" (meaning droppings) in the attic & the previous owner stated no such knowledge of this. After closing on the house, I realized the "squirrels" were actually rats and the previous homeowner had lied and hired an incompetent company (Whitaker Pest Control) to come out and poison the rats before the sale of the home. BAD, BAD IDEA because poisoned rats in your walls/attic =dead carcass smell inside of your home. Not to mention, you don't need to hire someone to throw poison around in your house when you can simply do that yourself. The warranty through Whitaker Pest Control was still active but they refused to trap the rodents, so I asked them remove the poison and fired them. I frantically searched for another company that could solve the rodent problem b/c I had a tenant living in one of the units enduring the pungent odor of death. Not cool! That same day, Wildlife Patrol showed up within 30 minutes of my phone call! They gave me a free home inspection and explained why this was happening. Apparently rodent problems (rats, raccoons, squirrels, armadillos, etc) are quite common with older homes in College Park & downtown so that made me feel a little bit better. BTW, Rodents chew through your electrical system so it's best to address the problem ASAP. After seeing how knowledgeable they were, I agreed to have them do the work. They immediately began to set traps and promised to return the next day to trap-check and seal off all entry points where the rats might be getting in. As promised, the next day I came home after school to find the Wildlife Patrol truck in my driveway. A team of guys with a ladder, wire mesh and foam sealant were already busily sealing off all the nooks and crannies from the top to bottom of my two story home. For the next month, Wildlife Patrol scheduled appointments (and were available on-call 24 hours a day) to check traps, remove trapped rats, and replace with new traps. As the number of trapped rats subsided and then ended altogether, Wildlife Patrol waited a few more weeks just to be safe before declaring mission accomplished. Next, they removed remaining traps, vacuumed out any rat droppings and decontaminated the attic and sub floor areas with an eco friendly misting spray. I'm a first time homebuyer so Wildlife worked with me to pay in installments and provided me with a warranty. Thankfully going on six months later, we're still rodent free! A special thank you to Lee for the top notch customer service and being very patient with us, Daylon & Harrison for setting traps and responding to trap-checks throughout the month. There was a minor problem with one of the new guys who checked our traps (I won't mention by name) who my tenant did not like due to his level of service. Wildlife listened to our complaint and allowed us to stick with Daylan and Harrison who were already familiar with the property. Do yourself a favor, give Wildlife Patrol a call if you want your problem handled the correct way - the first time. You won't regret it! You'll probably save money hiring them the first time around instead of hiring & firing multiple companies. It's definitely worth the price and peace of mind!

After reading the previous poster's review, I was excited for Wildlife Patrol to come out. Since we…read morelive near a wooded area, we come into contact with creatures often. I had heard squirrels and footsteps above me and thought squirrels or raccoons were in our attic. We put off waiting to call a pest control service because we did not want our attic to be ruined and disappointments from other companies in the past. However, once I did my research on Wildlife Patrol, I knew I had the right company. They seemed to be honest and I knew I could trust them. Once they arrived, they discovered we did not have squirrels in our attic. They also checked the complete outside of our house, roof and all. However, they did notice a possible entry for them at the front of our house. I was extremely grateful and embarrassed :-) We were only charged for the inspection and sealing of the possible vulnerability within our roof. It was very inexpensive and worth the peace of mind. He could have lied and charged us tons of money, but I'm happy to say he was very courteous and thorough. I even asked him about how to get rid of our insects, since our current pest control company cannot, and he freely offered this advice. ***I wish I could remember his name, but if I find the paperwork I will edit this post.