Oh where to begin. I lived here for just over two years and overall the experience was up and…read moredown at best but when they changed the person that was property manager and assistant property manager the issues ESCALATED. First of all calling it a gated community is just wrong. About 2/3rd of the time we lived there the gates were just broken and left open. I believe now they are just gone completely. The real issues are with the HVAC constantly flooding my closet carpet and it being a real chore to get it fixed. The team here is slow to respond and come off passive aggressive when answering questions. It takes several emails and in person visits to get proper answers. Also I have never once paid rent late and they tried at least 6-7 times to charge us late fees. It got to bad I just had them photo copy every single check I gave them and sign it. For the price overall I would look elsewhere when looking to rent. Updating to say they charged us nearly 2000 dollars for carpet removal even though they said that was part of the pet rent we paid. Greedy

They are hypocritical about their own COVID rules, abrasive and staff is incredibly difficult. The…read moreback of the complex looks like the slums because they don't keep up on cleaning, the bags for pet waste are never full which leads to pet owners neglecting to clean up after their pets. The apartments don't seem to get cleaned between residents as ours had urine running down the base of the toilet and on the adjacent wall. That's not all the problems we had, just some of the significant ones.

I would have given Waterford high marks - until we tried to move out! We were there for a year…read more We paid our rent on time. As we were not docked on our deposit, I can say we returned the apt in good order. Our lease ran out on 9/15 and we were out the week before. We gave notice to leave 33 days in advance. We just got a final bill from Waterford and they are demanding we pay a month's rent because we did not notify them 60 days in advance! Apparently, it's in the lease - one of those 40 page monstrosities. They did not even print it. If we had notified them 60 days in advance, what would they have differently? You can't show the apt. You can't repair the apt. Moreover, they have inventory already. Other commentators have said they jack up the rent on the second lease: don't we have a right to know what that number is? Why didn't Waterford take steps to secure the new lease? We're left paying $1600 for nothing, a legal device. Waterford does not deserve a good reputation. We're going to put this matter before small claims court,

Given move in date of 7/21...3 days before that they said apartment wouldn't be ready til 8/1...3…read moredays before that they said apartment won't be ready til 8/11...I paid $150 to have old place sprayed for fleas only because I had a dog, no fleas on dog..I was packed, ordered uhaul, tow dolly and movers for 8/1...these people are liars and scam artists and CANNOT BE TRUSTED

Update... I still love it here. The only issue I have is…read morethat the buildings, behind stairwells, and the breezeway needs to be cleaned and free of debris and spider webs, and maintained better.

The people that own and manage these apartments can do better but their biggest problem is greed…read more Not everyone is treated equally nor fair. I am already expecting issues when I move out because I have had them with this company since moving here.

I love the apartments it's vary peaceful, Zack Moreau is a vary nice and sociable employee he is…read morevary helpful and he's a great guy.

BLACK MOLD. If I could give it NO stars I would. Where do I begin... Last year when hurricane…read moreFlorence came through our apartment flooded. It took them a month to come and change out our carpets, but that's all they did. They did not replace the base boards or the dry wall that got wet. And when new mold would pop up, they'd just paint over it. Every time it rained, the carpets got wet... The issue was never fixed. Not to mention I was pregnant and my newborn and five year old also had to live in these disgusting conditions. WE LEFT THE SECOND OUR LEASE WAS UP. OH AND GET THIS.... The night before our lease was up, (we weren't staying there that night) they came into our apartment in the middle of the night and tried to shampoo the mold out of our carpet! Too late, and pretty sure that is breaking and entering? Unacceptable. Pictures posted, along with screens shots of emails passed back and forth. Do yourself and your family a favor, stay away.

Great staff. Very helpful and friendly. Went out of their way to get our apartment ready at a…read moretime we needed it badly!

I have never been so screwed over by a company in my entire life…read more I was slotted for a deployment on short notice. When I let the staff at Longhill Pointe know I would be deploying soon, I didn't currently have my orders on hand. It was CLEARLY stated that I would get them my orders as soon as I received them. If I hadn't received them by the 1st, I would agree to pay my rent, like my lease agreement says. 2 weeks before my deployment, I had to go to VA for training. I didn't know if I would be able to return before I was shipped out, so I cleared out the apartment and turned in the keys letting them know that giving them the keys now would save me from having to mail them from the Middle East. 2 weeks pass and I still don't have a copy of my orders. I try to pay rent on the first and I notice a statement of 2,500 on my account. Shocked to see that Longhill Pointe Apartments marked me as I vacated the place, completely screwing me out of using the Service Members Relief Act. Longhill pointe claims they tried numerous times to get a hold of me, but I pulled the records from my mobile provider, and that is not the case. They didn't try to contact me ONCE after our initial discussion. Not an email, nor a phone call. I'm currently sitting overseas with a $2500 bill for an apartment I do not live at. If you are a service member, or someone who might possibly need a leasing office to work with your needs, Longhill Pointe is NOT the place you want to turn to. I lived at Longhill for almost 2 years, and paid rent on the 1st every single month. I was planning on moving back when I returned from my deployment, but I cannot support a company who would partake in such shady acts of business. Don't let the sweet ladies in the leasingfool you. Im still in absolute shock that they would do this to me. SERVICE MEMBERS, please go somewhere else. If you even think you might need to use the SMRA. EDIT: Longhill Pointe has since solved this issue

I absolutely loved living here! I really love the staff in the office. They are extremely nice and…read morehelpful. If I were to return to Fayetteville, I would 100% live here again.

For the amount of rent that is charged along with the increase in the rent, not even half of the…read moreamenities are available or operational since I have been here. And I must say, I have been forced to deal with my upstairs neighbors allowing their child to run back and forth from 5 AM in the morning all day long, literally. and I have to deal with it until they can move them to a lower level, which they should have done that in the first place granted, I feel like me being given the option to break my lease if need be is punishing me because of the lack of parenting of my upstairs neighbors when the property managers has given them a notice about the noise I've given them a letter and it just only gets worse so I am definitely feeling some type of way about this, but it is what it is.

I enjoyed living there. The only downside is the community office was closed more than it was open.read more

Would not want to live anyplace else! Has everything you could ever want. Office staff is the…read morefriendliest and most helpful maintenance get the job done the same day with no errors the community is set back off the highway in a neighborhood setting very quiet and no crime!

Five stars automatically goes to the apartment manager Kourtney. She is very professional, nice and…read morepleasant to be around. She makes everyone who walks through the door feel welcome. Even though my opinion doesn't count..The reason why I gave the apartment complex a three star rating is because they should have a better way of selecting future tenants. My application was decline because of an unpaid cell phone bill from 5 years ago. I put the cell in my name for a relative and unfortunately they did not pay it..Sucks to be me. Patriot Pointe should be more concerned with the future tenants previous rental payment history and if they are good or bad people..Not an unpaid cell bill from many moons ago. If the company had been more concern with my rental history..They would had found out that I am not only a good tenant with no record but I am an honorable disabled veteran that pays my rent and other bills on time..Actually ahead of time like clockwork. I am not writing this review to be petty nor give this company a bad name because this is a nice place to live with nice friendly tenants. I just think they should really consider some changes because honestly, change can be good..I'm just saying.

From the owner: Welcome to Patriot Point Apartment Homes, Spring Lake's best-kept secret. Our one, two, and…read morethree-bedroom apartments are designed with care, offering hardwood-style plank flooring, brushed nickel hardware, and maple cabinetry. Residents at Patriot Point can take advantage of many community amenities, including a 24-hour fitness center, sparkling swimming pool, and a fenced-in dog park for your furry friends to enjoy. We can't wait to help you find your new home here at Patriot Point. Give us a call today. Visit our website for updated office and tour hours.

I love it here! My husband and I moved here from another one of Place Properties' complexes in Ft…read moreBenning. If you transfer within the company, there's no lease-break fee if you have to move before your lease is up. It's a great peek they offer; definitely something to consider if you're military. The staff here was very helpful in getting our transfer done quickly and getting our apartment ready on short notice. We have a furnished 2 bedroom. The complex is only 3 years old, so appliances and furnishings are all in great condition. The furniture is tasteful too! There could be more shelving and storage space, but it's not really a big issue for us since we keep all of his army gear in the second bedroom. The amenities here are great! The tanning bed is pretty cool & the fitness center is awesome. The pool is beautiful. There's also basketball & tennis courts, and big courtyards. We have 2 dogs and they love the small fenced "dog park" we have here at IPA. Long story short, you get a lot of bang for your buck here. Great for military. Pet friendly. Great amenities. Helpful staff. Five stars!

We have been here for about 8 months now, and literally every month our AC is out. I will give an…read moreupdate in the winter time and see if it's gonna be like this once the cold comes for the heating. But this is my 7th time having to bother these people about my A/C not working. They come and try to fix it even bring out other guys to fix it twice and I'm still having these problems month 8 of being here..Also there is no emergency maintenance team.. Update: After talking to management to see what they were going to do about the issue she said she would call back and what they were going to do but they have blocked both me and my wife numbers instead. We're going to have to invest in our own AC unit for our rooms at this point on top of always paying our rent on time because they send out 4 reminders every single month before you can even pay it. We can't move right now because my husband is deployed so we're just dealing with it.