Review for Family Friends Veterinary Hospital…read more Over the years, we've taken a lifetime series of hounds and bulldogs to Family Friends. I've always wondered why they chose the name Family Friends. At first, I assumed it was because pets are members of the family, and the name had a nice ring to it. Over the past few days, I understand it differently. Family Friends are truly friends to our family. It's a large practice with a remarkable staff--every one of them kind, caring, knowledgeable, and professional. Many practices achieve "friendly." Family Friends has created something more: a place where each staff member steps forward like a true friend, without hesitation, and goes the extra mile. That sets them apart. This past week, as we worked to connect with specialty veterinary services for our dog, Family Friends exchanged supportive emails, answered questions, and listened patiently as we tried to talk through tears. They took time with every visit, showed genuine care, and did everything they could to help us move forward. Their kindness has made a very difficult time feel less overwhelming. Friends are awesome; friends who also know what they are doing--each and every one of them--are deeply appreciated. We do not yet know the outcome for our dog. What we do know is that, whatever lies ahead, we have been supported by wonderful people, and their care has meant a great deal to our small family of two people and two dogs. Family Friends has lived up to its name in ways we never expected. - Carol G.

We've trusted Family Friends with several of our dogs over many years, and they have always been…read morecompassionate, genuine, and caring. They take the time to explain things clearly, offer practical advice for care at home, and never push unnecessary services. Their urgent care hours have also been an incredible help to our family. Some visits have been especially difficult due to heartbreaking diagnoses, and their kindness and support during those moments have meant so much to us.

Whiskers was truly a life saver for our reactive dog, Odin. He was people and dog reactive and…read morewhiskers was the only place that we trusted to leave him when we went on vacations. The staff was always so incredibly understanding and empathetic to his situation and made every accommodation for him to feel safe. We really appreciated the text message and photo check ins to know how he was doing. As nervous owners it really helped reassure us he was in a safe loving situation. The penthouse option allowed the staff to be completely hands off but still give him the freedom to be inside or outside as needed. Although we had to say goodbye to Odin we will continue to take any future pets to whiskers, they truly care so much about each animal that comes through the door!

Have taken my dog here for boarding and grooming . Staff was friendly each time we were there…read more The boarding experience was good. Staff was friendly, kept us up to date on how our boy was doing. It was our first time leaving him since we adopted our dog. So the small updates helped ease our mind. I believe our boy was feeling sad towards the end of our vacation and wasn't eating much just days before we arrived home. Again the staff was amazing , kept us up to date, worked with us to help Bruno eat and lift his spirits. The grooming part, we are very happy with. Bruno came from a troubled past, sadly he was mistreated and he suffers from anxiety and has a fear of nail trimming and baths. But thankfully we found someone who is very patient, kind and Bruno responds very well with. He's a very affectionate dog and soaks up all the love and attention he gets when he goes in for his grooming

Great fun to train our 4 goldens after 47 years . Helpful tips, calm patient skills taught.read more

The staff is awesome! If you're looking for a place that…read morewill pamper your pup Kim's k9 is the place to go!

I highly recommend Doggie Latchkey Pet Sitting Services! We have been using Doggie Latchkey for 3…read moreyears. Denise is amazing to coordinate your services and sitting needs. We just returned from a week long trip leaving our senior Golden Retriever and Orange cat in the trusted care of our sitter, Seresa. She was absolutely amazing! She checked in with me continuously sending photos and updating me through out the day. She asked questions about their behavior to make sure everything was ok and definitely went above and beyond to make them feel comfortable and safe while we were away. I was so reassured that my pets we safe and happy. It truly added to the enjoyment of our trip. Thank you Seresa! You are a true animal lover and thank you Doggie Latchkey for such a great service!

Loved this service! They provided the services within the times I requested, then ended each visit…read moreby texting me a photo of my pet in her home to show how well she was doing:) Responses to my texts were prompt and friendly, and I was very happy with the final total for expenses. Denise who coordinates everything is absolutely wonderful as well. I plan to use them for years!

I am very surprised that AEH has a 3 star rating! AEH was…read moreabsolutely incredible for our cat June. June was sick and had to be hospitalized for two nights. It was the hardest 48 hours of our life but AEH texted us updates and sent us pictures of our sweet girl. We were also happy that we got to visit her during her stay. The facility itself is state of the art. It is a beautiful place. When you visit, they also have a coffee, tea and water station which is very nice when you are waiting. I have no words to describe how kind, professional and compassionate the staff are. Everyone we came in contact with was soft spoken, polite and understanding. I am convinced you all are real life angels! I could never do what you all do but our family is so thankful for your expertise. We will recommend AEH over and over again. I hope we never have to go back but if we do, it will definitely be AEH!

We can't thank Animal Emergency and Specialty Hospital of Grand Rapids. Our little girl Grace was…read moresuffering Saturday night from a nightmare that was/is still hard to comprehend. I have NOTHING against the home services to help your pet cross over, but they couldn't make it to our home till the following day. We couldn't see our little girl suffer one more hour let alone another day. We'd been up over 12hrs by the time we found you guys online searching for help. If we had known your hospital existed 24/7 our little girl would have been there within a couple of hours of her initial suffering. When we called you explained what to do online to register, call on our way out to let you know our ETA, and had a room ready and waiting for us. The room was off of your lobby area and quite private and comfortable for all of us. You told us many times we could sit with her as long as we wanted. I know we kept apologizing to the staff, but we didn't want her to suffer one minute more. You understood and took her quickly back to ready her for her journey. When you brought her back in wrapped in a fleece blanket; ready for those last few moments with us; again you took the time letting us know the procedure of what was going to happen and what to expect further on. When our baby starting showing signs of stress again; you let us make the final call to help our little one so she didn't suffer anymore. For that we're grateful. Your warmness, kindness, and sincerity will never be forgotten. Thank you for the beautiful experience of letting our last bond be holding her in love; while she crossed the rainbow bridge. Bless your staff! Forever in your debt The Henleys Grace, Mom, & Dad