I had an excellent experience working with Cody and Bree, owners of Luxury Mattress Warehouse. I'm…read morevery pleased with the final selection of a hybrid mattress as well as the price and delivery service. I highly recommend this family run business.

I purchased a Tempur-Pedic ProBreeze mattress from Cody for $2,106.96 and was told they would hold…read moreit until I could pick it up. Unfortunately, due to several unforeseen circumstances, including the death of my father, I was unable to pick it up as quickly as I had planned. Although I acknowledge the delay in picking up the mattress, at no point did anyone from the store contact me to ask me to pick it up or advise me that they would no longer hold it. Had they done so, I would have made arrangements immediately. Instead, I was left with the understanding that they were honoring our original agreement. On May 26, 2026, I called and left a voicemail letting them know I was finally ready to pick up my mattress. I never received a return call and had to make several additional calls before Cody finally contacted me on June 14. At that point, he informed me that the mattress I had purchased had been sold to another customer. He assured me he would work with me to replace the mattress I had purchased and promised to get back to me. Unfortunately, that pattern repeated itself for weeks. I had to continually follow up because promised return calls never came, and each conversation ended with another explanation and another promise that he was still trying to locate a replacement. On July 7, Cody told me he had found the mattress but that it was missing the original outer cover. He said a replacement cover had been ordered, that he would check on its status, and that he would get right back to me. He never did. On July 8, I went to the store in person hoping to finally resolve the situation. Cody was not there, but his wife told me they still had the mattress and had been unable to obtain a replacement cover because it had been out of stock the entire time. This directly conflicted with the explanations I had previously been given. At that point, I told her I simply wanted a refund since they could not provide the mattress as purchased. I even offered to accept a refund minus a reasonable restocking fee because I recognized that my delayed pickup had created an inconvenience. She said only Cody could make that decision and asked for more time. I explained that this matter had already been dragging on for weeks and requested a decision by the end of the next business day. I also informed her that, if necessary, I would dispute the charge with my credit card company. Ironically, this was the first time Cody called me back promptly. Rather than offering a resolution, he became confrontational and told me he was finished working with me. He said I could dispute the charge if I wanted because, in his opinion, I was not entitled to either the mattress or any refund since I had waited too long to pick it up. I understand that my delayed pickup created an inconvenience, and I was willing to be reasonable by accepting a refund reduced by an appropriate restocking fee. However, I do not believe it is reasonable to sell the mattress I had already paid for without ever notifying me, then refuse to provide either the product or a refund. After paying $2,106.96, I should not lose both the mattress and the money I paid. My disappointment is not simply about the delayed pickup. It is about the lack of communication, the fact that no one ever contacted me to request that I pick up the mattress or warn me that it would no longer be held, the repeated broken promises, the inconsistent explanations, and ultimately being told that neither the product nor a refund would be provided. Based on my experience, I cannot recommend doing business with this company.

Salesperson was very helpful and the delivery people were right on time, very polite and friendly!!read more

Staff is friendly and well trained, they know the mattresses' and are helpful. While I did not…read morefind what I was looking for there, they did do a good job answering my questions It's in a small strip mall so parking can be a problem

Good price point on a nightstand. Shantana was incredibly helpful. Helped us find what we wanted…read moreand worked with us to get it same day. If you need furniture, Shantana at MOR furniture will get the job done.

Honesty, integrity, fairness in solving problems. Act like…read moreyou care about your customers and the future of your store in Casa Grande.

Great selection, excellent value, and fantastic customer service! I truly appreciated the calm…read moreapproach of our sales associate, Yumire - friendly, no "high pressure". And, the delivery team were great! Very enjoyable shopping experience, I'll definitely be a repeat customer!

I received my new three-piece Ashley sectional today. The delivery men were awesome. They put it…read moretogether for me, took all the boxes and plastic away with them for no mess. They were professional and courteous, and his furniture is better than expected.

Maranda was amazing! She made our shopping experience (as first time homebuyers so we're completely…read morenew to buying furniture) so easy. We're going home with beautiful pieces. I highly recommend Maranda

Joe helped us so much ! We went in looking for a bed frame & mattress. He showed us different…read moremattresses until we decided on the best one. & was also super patient with us since we had our kiddos but overall he did great & we are satisfied!

We purchased a mattress and foundation from Allie, she was great to work with. We love our new…read morequeen bed. Allie made it great and easy, showed us all the options. We did not know it was part of Walmart until speaking to her. Thank you Allie, Robert and Kathy

Rudy and Rob from the Gilbert store warehouse did our delivery and setup in our apartment and they…read moredid fantastic! The move was clean, fast and they were super kind and efficient. Moving into a new apartment can be really stressful and they made the process much easier.

Bought sectional for a small size living room. When we first were met with the first sales person,…read morea lady, she seemed very irritated with us and questions we had. Told her we had very small living room. She replied we don't have small sectionals. I did not get her name but was happy we were going to shop on our own without her around us. After about 20-30 min of browsing the living room furniture Eric Mastern asked if he could help us. He immediately showed us where the smaller sectionals are. We found two and then were back and forth on which one. We finally decided. He was patient, knowledgeable and professional. Made me give 5 stars because of him on my review. If he had not found us, my rating would have been 2. The store is very nice and good prices with sales. He also informed us of renting a pick up truck right there so we could bring it home ourselves. That is an excellent feature AFW has. We were packed up and ready in less than 20 min from purchase to their truck and driving it home. Thank you Eric!!!

My husband and i was out to pick up food next door. We decided to step inside the store and look at…read moreadjustable mattresses I have said I wanted for years. The mattress firm store is a clearance store with the best deals. Chase & Gerry were professional. Chase took time to explain all of the details and answer our questions. Go to the store on Dysart in Goodyear you wont be disappointed. Kim from Goodyear

Come to the Dysart and McDowell location store manager Tamara Flores will help you with the right…read moremattress to get the best sleep.