70% of staff are wonderful. 30% do not care about anything except what is on their cell phone and…read moreare not ashamed to show it while your parent is ignored. These 30% ruin it, unfortunately. Marketing is not in line with reality when it comes down to personal care and attention. Foodservice has a couple caring ladies but I assume they are trying to fight against a particular ignorant influence. Menu looks better on paper than what is placed in front of the resident. Some days we were there, the aides were embarrassed about what was placed in front of the residents. Laziness and a lack of concern was in charge of the food those days. Severe neglect can be a regular occurrence, and for that reason we cut ties very quickly and found a much better place for our loved one. Management downplays failures. They have no protocol in place for when staff calls in sick. The off going staff just leave and not even management will come in to cover shortage... leaving hours when no one is on the floor to care for your loved one. Unfortunately, there is a ghetto and extremely lazy attitude going on among those 30% and food service folks. Really bad non caring ignorance. The activity director is amazing and very caring. Angela, a supervisor, is a wonderful caring person but has some bad apples she has to try and make things work with. Unfortunately the business manager who hires has no concern for training new hires. All she cares about is her 9-5 in my observation.

Came in today for 10 min and stayed for 2 hours. I was really impressed with the building but blown…read moreaway by the quality of staff. There was a smile at every turn and the Clinical manager, Tracey, was so knowledgeable and well-versed is the needs of her residents. Jaime in Admissions/Marketing was so incredibly sweet and welcoming! I will be back ASAP to have my family check it out and plan our move-in.

We could not be happier with the care my Dad has received at Sunrise of Troy. We moved him in after…read morea stroke and mild dementia made it difficult for him to live at home. We toured many facilities and asked many questions to make sure that we chose one that could meet his needs. Sunrise has done a wonderful job. Justin, Chelsea, Angela and Jason (the leadership team) have been great. No question or concern is too big or small for them to address. They are easily accessible in person, by phone and by email. The care managing staff have been caring and attentive. My Dad can be difficult and they have handled him with respect, patience and when needed, humor. The entire staff has taken the time to get to know him and us as well. We all feel at home there, including my Mom, who will be moving in shortly. Placing your elderly, vulnerable parents in an assisted living facility is always scary. It is essential to find one that you can trust. Ask the staff a lot of questions and tour the facility numerous times. Once your parent is there, visit often, be involved, get to know everyone, continue to ask questions about their care and state of mind, share details (hobbies, favorite TV shows, food preferences, for example) about your parents. These factors will all help the staff and care managers understand and care for them better. We are very grateful that our parents are safe and well cared for at Sunrise Senior Living - Troy.

This is one of the better assisted living homes. I have family members that work here and I know…read morewhat goes on behind the scenes. Most of the care staff are excellent. The kitchen is clean. Most of the staff have been here for a very long time. There are plenty of activities. It is one of the more expensive places to live, but it's the only senior living place I'd recommend. I can tell you a lot of the staff is very caring. I have personally worked with caretaker Jason before and he is is the hardest worker I've ever seen. You'll hear nothing but good things if you ask about him.

My mother-in-law has been living at Pomery for six months now and I think the facility is amazing…read more Very clean very attentive. They keep an eye out for all their patients. They're treated very well very happy here.

If I could give this place less than one star I would have. The only reason for one star is to give…read morepositive feed back to the OT and PT department. My sister who has ALS was brought here from the hospital based on a social worker recommendation as a good place to rehab after breaking her ankle. While PT and OT worked within her physical limitations no one ever knew when they would be coming. There is no schedule or feed back unless you happen to catch them with resident The nurses were pathetic. Of the 3 weeks she was there I can only count one instance where the nurse extended any hands on care to her. That nurse was a midnight shift nurse who had 30+ years of experience. Nurses distributed medication only and not in a timely manner. If meds were ordered for morning it was not unusual to receive them in late afternoon or not at all. Multiple times pain meds or regular scheduled meds when ask when she would receive them was answered with the "I'm busy and I'll try to get to her soon" Aides were deplorable . My sister was told many times to not ring for help between the hours of 4-6pm as they were too busy handing out trays and feeding people. With my sisters ALS somedays her arms could not move to feed herself. On those days her food tray was left on table with no help in sight. There was actually one aide who cried the whole time she gave my sister a bed bath - seriously wept. Call buttons go unanswered for an hour or more. Aides will come into room ask what you want and then leave for 2-3 hours. Honestly they would only help if family was standing there demanding help We had to hire people to come daily to help my sister with simple task and so that person could get help from staff for my sister and feed her. There was at least 4 residents who had outside help come in. If we would of known that they were not family members while touring that would of diverted us to another rehab facility immediately HUGE RED FLAG Up until my sister broke her ankle she was able to walk a few steps and sit in wheelchair due to her ALS It was her hope that this facility could help her learn how to transfer to wheel chair and hopefully her ankle would heal while there. None of that happened. Without outside help and occasional help from OT or PT she would of sat in bed 24/7 We brought these issues to the assistant director of nursing attention and she actually witnessed personally the deplorable condition my sister was left in after the aides put her in bed without having her breathing machine on, the tray table across the room so no access to call button or water and dirty linens left on floor Her answer was to hand the family a complaint form Don't be fooled by the staff schedule in front lobby- it was infrequent that people scheduled were actually there Terri the corporate person who toured us before admission told many lies. She had no knowledge of staff to patient ratios and answered many questions with "I'm just filling in here and don't know how it works in this facility" We should of ran then . Don't let the nice surroundings fool you if you want your loved one to heal and be cared for in a human way.

I am very pleased and grateful for the care my mother has received at American House…read more Dee Jones has treated my 93 yr old mother with tenderness, sincerity and professionalism. Dee is a great asset to this facility.

From the owner: Located in Rochester Hills, MI, American House Hampton Village is a premier Assisted Living and…read moreMemory Care Facility offering compassionate care and best-in-class services. Our dedicated team provides personalized assistance to ensure the well-being and comfort of our residents. We are committed to enhancing the quality of life for seniors in the Rochester Hills area. Our focus on dignity and respect sets us apart as a trusted provider of senior care services in MI. With a range of amenities and activities designed to promote social engagement and overall wellness, American House Hampton Village offers a nurturing environment where residents can thrive.

My experiences at Bellbrook assisted living are always met with great satisfaction. The staff is…read morealways approachable and have the residents best interest in mind. Director Tracy Price has a wonderful open door policy with everyone and is greeted with a smile. She is attentive to both the residents and family. Provides hands on care to insure everyones needs are met!

This is not the place you want your elderly family member to be for rehab. My 94 year old mother…read morewas there after a hip fracture, surgery, and a 10 day hospital stay. Prior to her fall she was able to walk with a walker. After 10 days in a hospital bed, she was very weak and barely able to stand. The Bellbrook rehab staff was not very patient with her (despite saying it could take up to a year at her age to recover from her injuries) and after a week decided that she was fearful and unable to stand or walk. She is now totally wheelchair dependent. After being at Bellbrook for 3 weeks, she was told she had to be discharged - despite insurance authorizing her to stay for another week! Discharge planning was abysmal. The care is safe, but not family centered. They do not include the family at all, insisting that family members leave the room, "while they provide care". I suppose if you would like to drop your loved one off and not be involved with their care at all, this would be ok, but it was not ok with me.

I been working for you guys for 4years.And l love it.you guy are the best. I would recommend you to…read moreall of my friends. The ladies in the Rochester hills office the best group of ladies i ever work for

I am so grateful for Visiting Angels. Their caregivers are professional, caring, and attentive…read more Highly recommend!