My Step Mother is here for a few days for Respite care. This gives, us-the family, a little bit of…read morea rest/break. She really seems very comfortable here. This makes me very happy. Her lunch came while I was there. She had roast beef, Brussels sprouts, potato salad, rice, a roll, and a piece of pumpkin pie with grape juice. I believe this place has four levels of Senior care-from independent living to Rehab & Hospice Care. I am very impressed.

No Way Considered this place based on location. Spoke with a…read morerepresentative by phone and she seemed so nice and friendly. I had a wonderful feeling that my friend would love this place! She followed up by sending me an email with a link so I could explore the facility. She also offered a tour when it was convenient to me. A friend from Church was going to visit his friend, a resident at Atrium, and invited me to go along. I had to wait in line to sign in and pay ($10) for lunch. Not sure what was going on with the receptionist. She was somewhat rude to the person in front of me who was a resident ordering a ride to an appointment. When it was my turn, she took the money and told me to sign in using an automated device. I did not receive a receipt and have no idea how the dining room staff knew if I paid or not. We made our way to the dining room. The salt and pepper on the table were labeled as belonging to a specific person. No other salt/pepper was available. We were given menus but they did not match what I had seen on line. On-line the menu has 2 versions: a standard and a seasonal one. The on-line version has a cheeseburger as an option and tilapia was on both the standard and seasonal menu. In person, there was not an option for a cheeseburger and the fish was basa. I ended up ordering the basa, baked potato, carrots and soup (cream of cauliflower?). It took more than 20 minutes for the food to come out. I was brought a salad (maybe they were being nice) and eventually the soup. The fish was a sliver, about the size of my index finger, and I have no idea what kind it was. No taste and covered in what appeared to be pepper. There was a baked potato which was so over-cooked it had began to shrivel. No carrots-no explanation when I asked. No butter for the potato- they use a cholesterol friendly alternative. Inedible. My friend is a diabetic and it did not appear that they have a menu to address that. Asked a staff member and she either didn't hear me or ignored my question. Dessert came by on a tray and you could select what you wanted. It was a sad experience for me. I enjoyed the company and felt like I was able to see the true facility. We are still looking for a place. I would definitely make a visit to any place I was considering before placing a loved one there.

I can't even remember how we were first referred to Choice Matters.My brother was unable to…read morewalk,and a had a plethora of other medical issues including strokes.We had another company that was really awful,and no progress made.Results with Choice Matters were immediate and changed everything.No one thought he would live,let alone walk again.Natonya and Catherine-his nurses are amazing-truly committed to excellence and great teachers-they were always there for me too,answering my many questions and soothing my concerns.His physical therapist Rommell is an angel of a man-patient,kind,inspiring,and innovative.My brother went quickly from couldn't pull his blanket up to walking and almost normal activity.If you need a miracle like we did call Choice Matters.The name says it all,choose wisely,it matters a lot.

Choice Matters is the well-organized, hardworking agency that you want on your side when a family…read moremember needs home care. Tammie was truly amazing, patiently explaining all of the bureaucratic monstrosity that is the American health care system, from HMOs to Medicare. She was highly knowledgeable, resourceful, and extremely personable. I honestly don't know what I would have done without her; she walked me through all the steps I needed to get the home care set up and was compassionate about the many obstacles I faced due to my father's terrible HMO. She helped me with getting my dad into his primary care and assisted me with all the steps needed to get his home health referral. The rest of the staff at Choice Matters is also excellent; my dad loved his physical therapist, Allen, who helped him get back on his feet, literally. My dad is a misanthropic curmudgeon who doesn't like most people, but he looked forward to his visits with Allen and was able to walk again with his support. The name of the agency really reflects that "Choice Matters" when you choose a caregiver. I highly recommend!

If I could live here now, I would. My grandmother lives here currently and I've known of several…read moreother residents. This is the place to be when it's time to do nothing but kick up your heels and enjoy the rest of your days. They bring you fresh towels (I think daily, if you want) and change your sheets (weekly). They'll bring you room service from the dining room, but you'd be missing out. The dining room is THE place to be. Everyone who is anyone shows up for cocktail hour. And the cocktails! These aren't your mama's cocktails. I've walked away from dinner tipsy, which kinda threw me off (literally). It is one of the premier places in the area, so they do have quite an application process, from what I've heard. But with a waiting list that can be years long, it has to be the place everyone wants to go.

I worked at this property many years ago when it was under different ownership and hadn't visited…read morethe community since. I have always loved this property as it is a smaller community which always felt like a bed and breakfast. The residents appeared to be very happy and engaged and all the recent upgrades looked amazing! Kudos to Legend Senior Living and their experienced team at The Gables of Jacksonville. Highly recommend.

I love The Gables... As an employee i feel The D.O.N Nicholas Philips is doing a fantastic job…read more.. He try to accommodate everyone and he always listens to us when we have questions and concern!

Underhill is very organized, with competent and compassionate staff. They were a huge help to me…read morewhen I was distraught over my mother's unexpected health decline. I will not hesitate to recommend them.

i think the staff is lovely and miss Mariah is the best ever and the pay guy is awesome as well lol…read morecant spell his name correctly lol but very nice people

This facility is more than an assisted living. Ft Caroline Garden is fully of people who truly care…read morefor its residents. My Mom lived in Ft Caroline Garden before she passed away abs my Dad has lived there for seven years. This group of people including Alex and Mimi cannot be replaced by anyone. They treat my Dad as if he is family. The level of care is above and beyond. From medication to Dr visits, they take care of everything. While doing this for all the residents, they take time to listen and treat people with love and respect. Truly blessed to have this group of professionals watching out for my Dad!

I love this facility. After several places I help find for my mother in a 6 month time frame…read more Once I contacted them I felt this would be the right place. My mom was in rehab and I begin looking for smith place for her to go after her discharge. I called and Danny the son's owner went to the rehab the same day to visit my mother to see if she was a good fit for the assisted living in their facility. She was being discharged and again he went to to do a final assessment and we both agree that this was a good fit. She has been there for about 4 months now and loves the place. They are taking great care of her and she is very happy.

We had a wonderful day as we were welcomed with open arms to entertain . The staff was amazing and…read morethe residents simply wonderful . Donna-Claire is an asset she loves her residents and it shows as she plans entertaining events for them . Taylor Manor was gracious and appreciative for all our time . We would recommend highly to anyone needing elder care for their loved ones !

Aunt was there for STR. Room was so outdated not even running oxygen thru the place. I would not…read morerecommend. We moved my Aunt to another facility which is 100% better. Can't speak for their assisted living but would not recommend for STR.

Most unprofessional assisted living place I've ever been in. I am a sub contractor and worked as a…read moreprofessional dog sitter and walker for a patient's family. They paid me, and I was not employed by the nursing home. An elderly staff member told me about a problem she had the night before with my daughter's dog supposedly biting a visitor. My daughter wears a body camera and the visitor skin wasn't broken, it was a scratch. The dog was merely startled and jumped up on the visitor to greet him. I wasn't even on the property that night but this older staff member stormed into the residents room and yelled at me while I was feeding the dog, and when I told her to stop yelling and calling me derogatory names she stormed out of the residents room and wouldn't listen to me try to defend my daughter. The resident who is 87 was visibly shaken and upset. The next day she called the resident's daughter who I was employed by, and told her if she didn't fire me and my daughter that she would not let her dad keep his dog on the premises anymore. This dog is his life. I had worked everyday for this client and came to this facility for two years but the residents daughter said she couldn't take the chance on them taking away her dad's dog. This wasn't the first time they threatened to take his dog away. So she said she had to fire me rather than take a chance on them taking her dad's dog away. Many other residents witnessed this incident and said my daughter's dog only scratched the visitor but he got in his car and chased my daughter around the building threatening to sue her and screaming obscenities at her. She called the police but he left before they got there. Many of the other residents looked forward to my coming there and letting them feed and pet the residents dog everyday. And besides me losing a paycheck from this client, because of this older staff member's cruel vindictiveness and need for control, she took away the joy those residents felt petting the dog everyday, not to mention how close the dog was to me. I took care of him since he was a tiny puppy. I also was close to the resident. The man was 87 and probably didn't understand why I suddenly wasn't there anymore. This was an extremely cruel act on the staff member's part especially since I wasn't even there the night my daughter and her dog were there. This shows that the staff member just didn't like me standing up for my daughter and wanted to throw her weight around and be malicious. A few weeks later, another strange thing happened. I got a call from a supposed new resident there asking if I could walk her dad's dog at this facility. I told her my rates and said I could walk him even though I knew I was banned from there. I suspected it was this crazy staff member playing games again because I had left my business card at the front desk and she couldn't answer the question where she heard about me. needless to say, I never heard from her again. Please don't send your loved ones to this place. I did absolutely nothing wrong at this facility except an excellent job of working for my client and walking his dog.

I have had experience with other facilities with family members in and out of state. This is as…read moreclose to home as it gets for memory impaired people. They really want to help each resident and their families. They offer all aspects of therapy and state of the art facility. Every person on staff works well together for the good of the residents. Thank you Arbor Terrace Ortega!

When I helped select this place for my "person" I thought it would work out! I was told all the…read morethings I wanted to hear....now...I would advise anyone considering this place...Ortega Gardens...to get everything in writing...and make sure it's not in invisible ink! For example...Doctors on staff or at least on call? Oh, yes I was told. Not true. A Nurse practitioner was it...and if my "person"had a problem it turned out to be days before the issue was addressed and medication was disbursed. And speaking of medication...my person was given so many drugs his eyes were going in different directions and he didn't even know what planet he was on. If he moved any slower he would have been going in reverse. Trying to keep a watch on the drugs was becoming a full time job. Meanwhile seeing my person like that was heart breaking. Other issues...the food was supposedly made on the premises...but I was never shown the kitchen...and I did ask...more than once! When I questioned what was served for dinner the answer was usually mystery meat...and no salads or fresh fruit...and small portions....no seconds...but nobody cared. I was told if my person needed to go to a medical appointment transportation was promised through the facility...but the one time I requested this I was given the run around. It turned out not to matter as my person was sent to the ER for the 2nd time in five months. I took the hint and placed him in another facility where he was cared for, the food was prepared on the premises and was good and plentiful...and best of all...his mind started working again...his eyes cleared up...he knew where he was and we could have a conversation! Be careful when entrusting the care of your loved ones to any facility....visit often and keep your eyes wide open....and don't believe everything you are told.

For a facility that has been in business for six years, it is a mess, While there are many…read moreexcellent staff members, the nursing and dining staff should all be fired and replaced with trained and competent people. They will be naming their third executive director in the last year. Hardly a "Grand Living" place.

It's good to know Grand Living isn't afraid to push age protected individuals around or those with…read moredisabilities. Concerns over the mold issue in the building have continuously fallen on deaf ears at corporate since the building opened 5 years ago. The Regional Sales Director forced residents with Alzheimer's and Dementia out of the common areas, back to the memory care neighborhood because he didn't want them seen, when a public presentation was held in the community - that is their home and a very expensive one at that.