Frustrating on pretty much every level you can think of. One doctor in particular, Jonathan Robinson in the orthopedics dept., was running 2.5 hours behind at my first appt and 3 hours behind at the second. He also told me that he prescribed me a medication, but it didn't show up in my chart and I had to call back. Aside from that, it's hard to get appointments, almost impossible to get medical record copies because the place named on the recorded message in the dept stopped working with them in 2024, and the facilities are filled with people talking loudly on their phones, blaring videos, or ranting about how long they've been waiting. Recommend avoiding if at all possible! read more

bad experience... staff did not care, waiting time is too long, staff are rude, and when I tried to set up an appointment for a dentist, the latest appointment was 5 months later... Do Better Bronx Care... read more

Fire everybody and hire people who actually like working in the health profession. The staff do not care about the patients. The care I recieved was horrible. The nurses act like I was annoying them by needing help. read more

I'm here with the hubby for a procedure. I come with him, and it's always an unpleasant experience. I thank GOD he always made it through. Some doctors here really care, but then you have other doctors that are full of shit. His urologist, I can say, takes the time to explain what's going on, but his Othorpedic Doctor Debra Allen, to me, couldn't give a healthy shit about my husband health. It's been almost three years, and he's still in pain, and all she does is: ask the same 3 damn questions, then says ok I'll see you in 3 months. I can't stand that lady. It's horrible that my husband is still in bad shape before surgery. read more

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Staff..service...they are very rude...went to visit my father...is very difficult to get thru the phone

absolutely never come back here again i'm a 16 year old girl and my mom was sick for pneumonia and they used her as a sticking needle and gave her an infection because of the lack of care in the staff. my mom goes there because in a emergency that's the fastest hospital to go to but as soon as we got there we walk in and the staff in the entrance look at us like we are disrupting them for doing our job to come and ask for help . my mother couldn't breath once's and they took 20 minutes to come help her because a guy on the other side wouldn't stop screaming and they apparently needed the whole staff for that and she almost passed out because of it. if you are looking for fast and efficient work from nurses and doctors do not come here read more

I was hospitalized here because I wanted therapy and a safe space. So very quickly I was sectioned off as a psych patient. Thats fine, what was not fine was all the negligence, lack of respect, lack of compassion and trauma I went through being in the psych er "rehabilitation program". Consider me not rehabilitated but traumatized. If I could rate this place a negative, I would. read more

I've been Neurologist Dr. Rene Elkin patient for a while and I finally decided to stop being her patient. For starters, when I come to my appointment. The woman and man at the front desk are not welcoming. They look at me and other patients like we are interrupting them.They do not smile at the patients. When they take my insurance card, they don't give eye contact, but talk to each other in Spanish. The reception employees ( same people) rarely answer the phone. They are probably talking to each other, or on their phones. Recently, I kept calling to get a prior authorization. I was told Nurse Frances ( she does Dr. Elkin Authorization) was off, she will be in tomorrow. I never received a call from her about my prior authorization. I need to order my medication 2 weeks in advance, because it's not stocked at the pharmacy. I called the office again, because Nurse Frances didn't call me. I was told my prior authorization was done. Well, my pharmacy told me they are still waiting for my Dr. to answer. I called the office again. My calls aren't answered, I don't get a return call when I leave a voicemail. One day, I blocked my phone number , someone answered my call. So, the front desk purposely dismissed my calls. Now, about the Neurologist Doctor Rene Elkin. She doesn't have good bedside manners. I've been her patient for a while. I decided to stop being her patient because she gaslighted me, didn't send my medication records to a fellow Doctor for treatment, gives me a hard time when I need prior authorization for my medication. She has used profanity during one of my visits. She doesn't reply to emails. Quite frankly, she doesn't give a damn about my well being. I pleaded (emails) with Dr. Elkin to submit prior authorization; but she ignored my emails. I think she is a sadist. I'm done with her. She is unprofessional and rude. It's unethical to withhold medication from a patient. Mind you, this medication is for migraines, not an addictive medication. I contacted Patient Relations to complain about my calls not being answered nor returned, and to file a complain about Dr. Elkin. A woman name Patricia Snipes called me; and she replied to my email. She apologize that I had a bad experience. She told me there are other neurologist in the hospital. She told me someone will contact me from a clinic ; to refer me to a new neurologist. Unfortunately, no one called me. I waited 11 days for this situation to be rectified before I submitted this review. If you want to file a complaint against medical staff with patient relation do so. It's important to have a record about your experience. However, they will do absolutely nothing. Just find another Doctor. After sending numerous emails to Dr.Rene Elkin and making numerous unanswered calls. Dr. Elkin only called me back ( the day I submitted my complaint to patient relations ) because I filed a complaint against her with patient relations. Why do I have to file a complaint, just for her to return my call? She had no intention of returning my calls. She only called me back because she doesn't want to look bad. She told me ( voicemail) " I will submit your prior authorization". She never did, I feel like she is retaliating against me, which proves my case. My complaint letters (emails) and evidences prove my case . I'm at peace now, because she's no longer my doctor. I shouldn't have to plead for her to answer my emails, answer my calls and submit prior authorization. read more

I honestly like it! The nurses and the doctors really cared about their patients. W for them, chat

I just moved into the neighborhood got very sick and he brought me to this hospital when I seen past pictures. Change for the better much different now. read more

This place is horrible!!! You book an appointment and when you arrive 30 mins early, you spend 25 mins waiting to get registered in the lobby. I went today, the line wrapped around the registration desk. The administration sits there and just laughs. There's a line to get on the elevators as if we are prisoners. It's so bad, they have security guards signing people in. When did a hospital/clinic hire security guards to register patients? That means they have access to our private information. This is not good at all. They call themselves BronxCare Health&Wellness. Where??? First, they don't care! Secondly, they treat you like cattle with their overbooking. Close them down!! read more

It was during my stay here that I found out about "IM' injections". And I've been in and out of hospitals for the last 15 years. They are terribly painful and does nothing to rectify whatever problem was the initial issue. I received about 20 in a six month period. Most of them was in the beginning of my stay simply because I was being vocal about inconsistencies. For example there was a tv schedule for the ward. But I noticed no one followed it. So I said something to the heard nurse on duty. How come we don't follow the schedule? He promptly called me stupid then proceeded to call the shot brigade. Most of my shots came from minor things like that. So in order to stop getting injections and extending my stay I just remind quiet. Even when there was something unjust happening. I told myself no more being an activist while I'm here. It's pretty messed up if adults have to behave like children. "Shut up and do as you're told." That's the motto of this hospital. Not the Hippocratic oath, the doctor didn't even know the meaning of it. read more

Medical malpractice, HIPPA violations and staff who intentionally ignore medical assistance calls.

Worst place ever lost a baby by natural causes and they kept me with a dead baby for 5 days straight having pain, the nurses were terrible the doctors too this hospital should be closed down!!!!! read more

honestly since I came in these people from the nurses to the doctors were welcoming and friendly, even joked w the receptionist. the only thing that's holding me back from giving 5 stars is one of the doctors just looking at one piece of my paperwork and me having to tell him to check the other pages for information so he can assist me accordingly read more

Waited 3 hours and still didn't get called was having back pain and I couldn't stand up straight was skip some many time ask the person at the front when they going to called my name he said u have to wait while people was coming after me and there name was getting called I have to wait just wanted to make use my back was ok because I couldn't stand up straight read more

The quality of care given to patients is so below standards that they're is no amount of negative stars I can give. The hospital staff is overwhelmed with the patient ratio to qualified nurses is unbelievable! Patients are unattended to for hours on end and or laying in their own feces for 5hrs at a time. Personal witness and testament. The nurses don't care about any of the patients and all they do is walk around with their earphones pieces in listening to music and or talking on their phones all shift long! When you ask someone for help as I did while there checking in on a relative I was told things like I'll be there in a minute or I have something to do or they all of a sudden can't do it cuz they're NOT the nurse for said patient! Then when I got help to move the patient it was an hour later. So by that time I had done the nurses job by myself!!!! The patient had open wounds laying in feces! When I tell the nurse to irrigate the vaginal area she takes a wipe and wipes the outside ONLT saying it's clean see?! I yelled at her and snatched the wipes from her and 3 wipes inside the vagina showed her that the feces in the vagina will cause patient to have bacterial infection! Is this how you clean yourself or a baby in a diaper after a diarrhea poop!? I reported her and the doctor had to tell her that I was right! Unreal how she became a damn nurse not knowing to irrigate the vagina clean! Them bitches are lazy. Don't allow your family member to be put in there. The hospital is at fault for not being properly staffed either and accepting more patients beyond their capacity! The hospital is greedy looking to milk insurance companies. read more

You are valating ppls hip pravicy by sitting ppl in the waiting area inside the ER asking for personal information about pain and history out in the open ppl hearing everyone's medical condition history Doctors don't take patients into a room it's being done out in the open.and they come and give you results Infront of other patients.no pravicy at all . read more

I was extremely impressed with their MRI and nuclear Medicine department. The staff here was not only very professional but they also had the best State of the Art equipment in line with other hospital like NYU medical. What was even more impress was how Mr Eric Bates had his entire team working in such great professional cohesion with each other making sure that his team were professional and prepared. He also ensures that each of the patients know what to expect and that charts were complete and equipment up to par. Nicole, the young lady in the front, was extremely warm and kind to every patient who entered no matter what their socioeconomic background appeared to be. She even knew her retuning patients in a 1st name basis. The space was very clean, and well maintained. There was no over crowding and long waiting. Exceptional Job. Keep up the good work. read more

BronxCare Health System - Hospitals Near Me - Bronx, New York

True to the end, Hypocrites and not honest in there dealings with us. PRI reports which were to be sent to Rehab facilities for my mother in Law, They chose to only send it to One of our 3 choices. They never sent reports to our first choice or to the Facility my brother in law heads as an OCT professional. How do we know this? The facilities were contacting us to let us know that they had received incomplete reports. They attempted to reach the hospital for the Pri's and calls were never returned. Lesson learned to not sign discharge papers until they prove to you that these reports have been received and that all places have had the opportunity to respond. The location they gave the business too would you believe has someone there once a week...Conflict of interest? Use your resources and if you have a personal doctor get him or her involved. Someone said to me its a Bronx Hospital what can you expect? Expect to be taken care of professionally. The decision makers hold them to task it is there job. Let me be clear the nurses and nurses aids were amazing and took great care of my mother in law. Our family was truly grateful for this. Peace read more

BronxCare Health System - BRonx Lebanon - Hospitals Near Me - Bronx, New York

Worst hospital ever I've waited 4 hours to finally get to the pediatric emergency for the doctor to still not see my son I dont yet we're still waiting the doctor hasn't come to see my son I don't recommend for anyone to come here , they treat you like shit and lie read more

BronxCare Health System - Hospitals Near Me - Bronx, New York

This place Is the worst place I've been too my first visit with a child with multiple disabilities had an appointment and waited 2 hours then no one knew how long it was going to take so unprofessional and the bathrooms and disgusting read more

I see Dr. Ivonne Cruz at POE Medical center (a bronx care clinic) and she is one of the best pcp doctors I've ever seen. She is attentive and genuinely concerned with any health complains I may have. She makes sure to check me thoroughly via blood work and specialists before choose to prescribe unnecessary medication. At the main hospital the facilities are clean and waiting time varies between 30-45 minutes depending on patient a in waiting area. The ob/gyn staff is warm and friendly and address my concerns in a professional manner. This hospital has a bad reputation but it's really not as bad as others complain or suggest. Overall, this expanding hospital has improved its level of care . read more

ER visiting hours: 30-minute visits every two hours on their schedule. Leaving you to wonder what is really going on with your sick or injured loved one. I can think of only one reason to have such a secretive policy, and that's because they want to not take care of patients without their visitors to speak up for them. I've visited jails with better visiting policies. read more

This place was absolutely terrible After having been in a car accident and suffering back and neck injury's i was left with no medical attention, pain meds, or even a glass of water! I was left waiting to see a doctor for 4 hours! When your in pain 4 hours feels like 8so understand this experiment was truly terrible. I was given a very uncomfortable neck brace and told to continue to wait i would never recommend this hospital not even to a dying dog! DO NOT GO THERE What I will say is that It seems as tho the pct's care more about the patients then the doctors and nurses do And i found that the cat scan tech was also pretty awesome. In my opinion i received better service in the café downstairs then i did in the emergency room not to mention Im they put my best friend out who had accompanied me to the er in the first place because It was "after visiting hours" they are truly just terrible! read more

Can't get any worse than this, waited 3 hours to see the doctor on an appointment visit

Along with about 10 of our friends we found out about Bronx Care giving the Covid vaccinations. Every one of us were very impressed with the process from making the appointment by telephone to getting the shot at the Mt. Eden and Grand Concourse locations. The staff were extremely helpful and pleasant and the process was seamless. read more

If I could give this hospital a negative star review I would! This hospital is such a waste of space, and that's me being nice about it. The staff is HORRIBLE at best. They have the worst attitude I have ever seen on any medical staff. My brother needed emergency medical attention after breaking his jaw in 3 places and they made him wait in the ER without being seen for 12+ hours. This hospital is beyond depressing. I wouldn't send my worst enemy there. IF YOU VALUE YOUR LIFE DO NOT FOR ANYTHING ON THIS EARTH GO TO THIS HOSPITAL. I bet in a few years it will be some run down, closed hospital where an episode of Ghost Adventures will be filmed. read more

This hospital isn't what you hear the news. First time here today and I got mad within the first 5 minutes of walking through the door. Staff kept sending me floor to floor then eventually told me to go to the 2nd floor Info desk. When I got there I encountered the rudest Asian woman who was on her cell phone Asking me how I got in there and wasn't the main door closed. Seriously?? All of that? She made me wait for her to come out and open the door to tell me I was in the wrong building. Unbelievable!! Rude staff and no one knows what's going on. Never coming back here again. read more

BronxCare Health System - Receptionist - Hospitals Near Me - Bronx, New York

I was very impressed with the level of care my father received from the ambulance to ER, and CCU. My father suffered a heart attack without realizing. The admitting doctor in ER admitted him and the cardiology dept took over and transferred him to the CCU unit. The internal doctors and Dr. Vittorio (cardiologist) took care of my out of state 90 year old father. This hospital knows what they are doing. The entire team at CCU are on top of their game. They were knowledgeable, compassionate, and extremely attentive. I've dealt with many hospitals and doctors throughout the years due to aging parents and I have to say hands down the CCU team rocks! If you are ever in need of a cardiologist it's worth the schlep to the Bronx to see Dr. Vittorio. Dr. Vittorio is hard to find in this day and age. read more

My mother suffered from a brain aneurysm on March 11, 2015. She was in the ICU on the 4th floor for 3 weeks and 3 days and is now in recovery on the 7th floor. We all visit her everyday. The doctors, nurses, and pct's have been extremely patient and kind. We don't know how long she'll be here but it's good knowing she's in the hands of people who really care. Bronx Lebanon is where all of my primary physicians (GYN, dermatology, dental, etc) are and have been located since I was born and I don't plan on going anywhere anytime soon. Recommendations: Dental: Dr. Brown or Dr. Morgan GYN: Dr. Simmons General Health: Dr. Gomez read more

If you compared it to Lincoln or St Barnabus, Bronx Lebanon is superior. I'd argue that it's on par with Montifiore.

I came to visit a close friend of mine here and one thing I've noticed is (No one checks I.D.) very bad if you ask me. Before, years ago they used to check I.D. what happened? Anyone can come in this hospital with a gun and no one will notice. Once I reached my friend room all I hear is loud talking mean while they have a sign on the wall that says: SHHH!!!! Silent Hospital Help Healing Which all is misleading! I would definitely transfer to NY Presbyterian Hospital. And not to mention a dirty rooms, no soap to wash your hands and no hand sanitizer in this hospital. Some of the nurses were nice though. read more

Hi I'm ten years old and my mom and my dad work here and they said the business is good but,the patients are rude in the ambulance so my dad is going to work as a 911 dispatcher read more

my 85 Yo mother went to the ER on Thursday 530 Pm. she finally made it to the 10 floor @ 430 am. Not once did they offer her water etc, the nite time nurses , staff, on the 10 floor are very lazy. and very "Not my Job" kind of attitude. Next time I think I will go to St Barnabas, at least there the staff is a little more attentive to the patient. Emily read more

Horrible place they just down right don't give a damn it's so sad sitting in metal chairs in a dirty waiting room bathroom has a puddle of urine on floor !!!! Hair and trash on floor in waiting room heat blazing and it's still hot outside. No one has been called for hours as well it's pretty bad when you are in pain in metal dirty non sanitary chairs and having to do it for hours!! I would not come back here if I was on my last leg ever EVER again!!!! Filthy and it's suppose to be clean shaking my head!!!! read more

I'm sure that there's a level of seriousness needed when reviewing businesses here on Yelp. I'm also sure most people who don't necessarily research ratings or prior customer experiences may think Yelp is just a holy grail of complaints - but this is when reviews can save other people their time, their efforts and their sanity... shit, maybe even their life. Don't waste your time. From endless phone calls to this health center and others under the same management, no clear instructions and the extreme hassle to get my own medical records all I have to say is this has been a nightmare. If you ever do get in contact with anyone at these places they'll fail to clearly explain guidelines, time expectancies and simply courtesy to your time. Commuting from Manhattan to the Bronx just to fill out a form they could have mentioned on the phone is not worth the trouble. Please do more research and find a health center that is supportive and efficient when it comes to your HEALTH, your WELL-BEING, your LIFE. read more

Worst hospital ever !!!! Gave birth here and i basicly gave birth alone no doctors to be a first time mom i think thats insane & the worst labor experience ever ...the nurses are just Rude as hell ...once i leave this place i would NEVER COME BACK ..my bf was actually in my labor and he couldnt even stay in the room with me and his baby .. very unprofessinal and they are just rude asked to called security and everything .. sick of this place cant wait to get discharged and go home to my family ... if i could give this place a 0 i would . Dont come here they would let u die or god forbid one nurses or doctors start another rampage read more

bronx care was always there to help, and i am so grateful for all the wonderful doctors and nurses that helped my family to get better. i thank god you bronx care you will always be my hospital .may god continue to bless you all read more

I just tried to get help with my appointment and got hung up on. I really don't know nothing about their services and wanted help with my transportation and they didn't tell me to hold on they just hung up the phone on me. How can appointments be made for someone and they don't even know it the patient is available for the appointment. The phone call was the worse ever. Now I don't even want to go to the clinic at all. read more