The technician that came out to the house was very, very rude. At the first visit he actually left after only taking a cursory look at the furnace (and getting mad at me because the original home owners apparently hadn't had it installed properly). He demanded that we "clear the space" around the furnace or he wouldn't come back. We need the furnace fixed so we moved the upright filing cabinet and booked another appointment. When he came he almost left immediately because he had apparently meant for us to take out the shelving unit built into the wall that sits under the furnace (I'd like to note that because the furnace hangs from the ceiling, he would have to stand on a step ladder to reach it without the shelving). Despite the lack of major renovations for his convience, he looked at the furnace, bypassed several safety features as a quick fix and said he'd return the following Monday. I took time off work to be home so he could finish the job and he never bothered to show. The next day the office called to ask us to reschedule. I am thoroughly disgusted with the quality of service and the attitude of the technician. I would NOT recommend Bronco for any heating related issues.
The technician we've had to come look at our water heater, on the other hand, was super friendly and helpful. (and is the *only* reason they get a second star) read more