Man it's hard to give a hotel that I had to stay at for about a week such a low rating. Initially I was setting them at 4 stars until I pulled my covers back on the first night to find several hairs on the sheets. I was disgusted and immediately called reception to notify them. They stated they were going to change my room...but when they came up they only had the suites available on they had a house keeping colleague come in and change the whole bed and review all the cleaning. I was exhausted by this point.
Then more and more things start to unfold so they are now just at a 1 star.
A Lady guest walked into my room. backstory is she was a new guest and received her key from the front desk from one lady and then she stated it didn't work came back down and told another colleague the incorrect number and without checking to see if the guest was correct about the room number she gave her the new key card to my room...just imagine how shocked I was when some random woman walks in my room...that is a safety hazard. I called and walked down to complain and all they kept saying were sorry. (Would it only had been sorry if something happened to me?...not a good feeling at all.)
Not all the equipment in their small gym works. The last safety certificate on the wall in the gym is from 2011. They also do not have any type of cleaning wipes to properly wipe down the equipment in the gym. There is just hand sanitizer by the window seal. There is a TV and a remote but I didn't try to turn it on due to them not having wipes to wipe down the equipment.
The railing in the elevator just randomly broke when another guest put their hand on it while awaiting to get to the ground level.
They do serve breakfast. It's a traditional English breakfast. Pork sausage, ham, beans, hashbrowns, scrambled eggs, grilled tomatoes, white or brown toast (also have gluten free toast that is wrapped) , yogurts, some fruits, mushrooms and there are pastries as well. It's a open Buffet style here.
If you are trying to be close to central London you may want to try another hotel as this one is about 30 mins away in a car without traffic to central. With traffic and going through the tunnel it can take well over an hour.
I do have to say that there is one housekeeping lady which I am going to get her name, she is beyond amazing! She is thorough and prompt about getting what is needed. She is so polite as well!
All in all if this wasn't a booking that was placed for me, I would have left sooner. read more