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    BroCrates

    1.0 (63 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - BroCrates

    Gift shops

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    What was sent
    Rob S.

    This is a bait and switch company. We ordered four whole salami in a nice box and what was shipped for my dad's birthday was four packages purchased from Aldi's do not order from this company. We called their customer service line and it was terrible and they said we had to submit an email and they would review it. Terrible product and terrible service.

    Rhonda H.

    I wish I had pictures to post of the items I received but I still do not have my product and they are refusing to give me my money back. This business is a scam. Please do not use them. I wish I would have read the reviews prior to even clicking on their page. My order is lost, they are taking no accountability and refuse to make it right. $160 down the drain.

    These are the "gourmet" items in my $173 gift basket.
    Tina J.

    What a scam! I'm so sorry that I did not look at reviews before ordering 2 baskets - I almost ordered 3, thanks goodness I did not. Please see the photos of what was received in the "Gourmet Wine & Treat Picnic Basket" for $172.99 - note that items from WAL-MART's Great Value brand are included! Kettle Chips from the gas station and un-branded chocolates with no nutrition/ingredient information, etc. I also paid extra to order two white bottles of wine instead of the standard red and white because the recipient does not drink red wine. They still charged me and delivered a red and white. When I emailed the company to ask about at least a partial refund for the false advertising (again, it appears like you will be getting gourmet/elevated brands and not items from Wal-Mart) I was told I must have agreed to their substitution policy somewhere before checkout. Buyer beware - this company is hawking trash and making you pay an extreme premium for a product they can't deliver.

    WHO IS THIS?  FROM BROCRATES BOX??  THEY DON'T EVEN HAVE THEIR NAME ON THE BOX!

    Cheap goods. They actually by law cannot substitute inferior products even though they say they can. They are scammers! Gift companies cannot legally substitute a different or "inferior" product for the one advertised or agreed upon without the customer's consent. Here is a breakdown of the relevant legal principles: Consumer Consent: Unless the seller has your explicit consent to agree to a substitute, you do not have to accept one. You have the right to return the substituted item and demand a refund for the original product purchased. Deceptive Trade Practices: Substituting an inferior good while marketing or implying it is the original, specified, or superior item can be considered a deceptive trade practice. Laws prohibit companies from engaging in misleading advertising or making false representations about their products. Intellectual Property/Trademark Issues: If the gift company suggests an item is a specific brand (e.g., in a gift basket description) but includes a different or generic one, it could potentially violate intellectual property and trademark laws by misrepresenting the source or quality of the goods. Contract Law: When a customer purchases a specific gift (or gift basket with specified items), it forms a contract. Substituting a different item, especially an inferior one, is likely a breach of contract.

    Ordered a crate, got a crappy basket.

    It's a SCAM! I ordered the wine trio because it was supposed to come in a nice crate...it came in a crappy basket instead. I thought it was a mistake and called. The woman said I had to take a picture and email it. I did. A few days later I called to follow up -- I thought they would send the missing crate in time for me to give my gift. NOPE. They replied that substitutions are normal and I agreed to the terms of service, so they would not do anything for me. Don't waste your money.

    I am beyond disappointed with my experience. I placed a large order based on the products shown on their website, but what I received was a complete mess. First, the company switched out several items I ordered for completely different products without my consent. If I wanted those items, I would have ordered them; you can't just decide to send substitutes without asking the customer. To make matters worse, the packaging was negligent. The glass beer bottles were not wrapped properly--they were loose in the box and arrived shattered. On top of the breakage, most of the items I actually paid for were missing from the shipment entirely. When I reached out to resolve this, providing clear photographic proof of the broken glass and the incorrect/missing items, the company refused to issue a refund. Their customer service is nonexistent, and their business practices are deceptive. Do yourself a favor and shop elsewhere. This company takes your money and sends whatever they feel like--if they send anything at all.

    This is what was received. Not ONE thing that was listed on the original listing on the website was included.
    Tara M.

    This company is a fraud/scammer business. Very sad what they do. Beware that what you purchase is not what they will send. I wish I would have done more research into this company before I bought what I did. The basket I purchased was advertised as 3 different varieties of sausage, one package of Brie cheese and bottle of red wine along with a raw edge tree bark style cutting board. What I received was a bottle of pepper jam, seasoning, sauce, cheddar cheese, a different brand of wine and a flat square cutting board. It was embarrassing. I contacted the company and they fought me back and forth- would not escalate the issue to anyone in management and I had to dispute the transaction with my bank. I have added photos.

    Does this look like a flight set to you?

    BUYER BEWARE. I ordered a beer flight gift set for a friend. They delivered 4 large ugly beer mugs, and a chopping block. When I reached out to customer service to express my disappointment, they cited their "substitution policy", which apparently means they can send entirely different items. There was no offer of a refund or exchange.

    Order confirmation for scam

    Complete scam of a company. A gift basket was ordered, with lots of added items and upgrades included yet none were received. When reaching out to customer, we were told they can substitute whatever products and we agreed to their terms when we checked out. We received the $79.99 gift basket and a potted plant. Not a single added or upgraded item. Stay far away from this whack business that will scam you.

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    1 year ago

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    5 months ago

    Horrible!! Order was late, over priced, totally incorrect, missing parts, and broken!

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    8 months ago

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    Page 1 of 2

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    illo

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    Illo Shop is your entire pinterest board in a physical store. Everything that's on your vision…read moreboard for what your home will look like feels so much more accessible and it's all staged so beautifully and cozy. This store has always been my favorite to come to, not just because it's local, pretty, and cute but because of their kindest management and customer service! This store is managed by such a kind woman who really cares for her customers and their voice! She is extremely understanding and willing to hear what the community wants. Once she knows, she sets her best foot forward to make sure the best of the best is received. It might sound like typical business decisions, but the intention is what truly separates the person behind this store from any other. If you want to support a local business, this is the place. Want to live well and cute? This is the place. Need even a simple escape from everything else? This. I have always loved this store, and I can never see that changing. It's such an honest store, in the FOH and BOH. Will always rave about this place! *Everything matches retail price too so you're really getting lucky with having everything in one place!!

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    illo - Cups and bowls with facial expressions on them !!

    Cups and bowls with facial expressions on them !!

    illo - This is outside of illo.... amuse products.  Store name is listed as Illo.

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    This is outside of illo.... amuse products. Store name is listed as Illo.

    K Place - Stray Kids Bang Chan magazine covers

    K Place

    3.9(135 reviews)
    3.7 mi
    $$

    This is the best K-pop shop at The Source. Firstly, the price is much better at K Place than the…read moreother K-pop shops at this mall on nearly all similar products. We're compared prices on a bunch of items from each of the K-pop shops at The Source and K Place is almost always is a few dollars cheaper than its competitors. Secondly, the album selection is better and you get a wide array of new releases as well as older albums from previous generations. Many of the new releases also come with preorder benefits (POBs) that is only offered at K Place. These attributes also applies to their online store as well which we also buy from when we are unable to go to the physical storefront. The store can get busy especially during weekends but the lines always go pretty fast. The customer service is nice too. A guy let me repick my POB if it ended up being the same member as another POB I picked. If you sign up for their free membership you get $5 off every $100 spent in-store and online as well so definitely sign up for that if you want additional savings. Another thing to look out for is discounts throughout the store. Some popular items that go on discount are usually older magazines and various merch that they're trying to get rid of. Once in awhile, they'll have a stack of freebies by the front entrance too (usually opened albums without photocards, posters, etc.). Once in awhile, they'll host a girl group/boy group photocard trading event too so keep up with their social media if you want to buy/sell/trade your photocard collection at one of these events. Every time I visit The Source, K Place is my first choice for any potential K-pop purchases.

    This is one of the best K-pop stores I've visited! The store has a huge selection of albums and the…read morestock is really good. They carry albums from so many different groups, including newer releases and older ones that can sometimes be hard to find. it's honestly such a fun place to look around because there's always new releases and old releases! The customer service was also really nice. The staff were friendly and helpful, and they made the experience even better. They had also given me extra photo-cards with each album i bought!Which i found nice :) Overall, I definitely recommend this place if you're looking for K-pop albums or lightsticks! Great selection, great stock, and really good service. I'll definitely be coming back!

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    K Place - CD and media in a box. NewJeans is my favorite band of all time.

    CD and media in a box. NewJeans is my favorite band of all time.

    K Place - New Jeans

    New Jeans

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    Little Shed

    Little Shed

    5.0(20 reviews)
    5.6 mi
    $$
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    It's one of mine and my partners favorite shop whenever we are at Whittier. The shop selection…read morefeels like it was personally made and selected for us (customers), those we gift too, and a beautiful home(s). The customer service is top tier and makes one return immediately! The products are beautiful and reliable quality without breaking ones bank. I personally take all my friends and family there because there is genuinely something there for everyone from a baby to ones beloved pets or garden!

    A Hidden Treasure in Uptown Whittier!…read more I'm beyond thankful to Tyn at Onyx Nail Lounge for recommending this absolute gem -- Little Shed on Bright Street! I was in a rush, preparing for a 60th birthday party I was hosting, and didn't have a thing ready. Tyn told me to check out Little Shed and to ask for Amanda, and the rest is history! The moment I walked in, I was amazed. This cozy little shop has everything you could imagine -- beautiful decor, thoughtful gifts, and pieces that just make a house feel like home. Amanda was so kind and helpful, and you can tell how much love and care goes into curating every corner of this store. What makes this place even more special to me is that some of the decor I picked up for my great aunt's celebration is still with us -- even after she passed. Every time I see it, I feel her presence and those memories come flooding back. Thank you, Little Shed, for creating a space where beauty, warmth, and memories come together. You've truly touched my heart in ways you can't imagine.

    Photos
    Little Shed
    Little Shed
    Little Shed

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    BroCrates - beer_and_wine - Updated May 2026

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