We worked with Dan after our Mother passed away. I can honestly say the team at Downing and Lahey…read morewere very professional, patient and full of compassion. They were happy to explain even the tiniest of details for us (as our heads were in a "grief fog" for most of the time.) The fact that they are a locally owned, family business meant a great deal to us...we never felt like a "number." And they made Mom look really lovely and peaceful. In a time of such pain, it was nice not to have anything negative "piled on" by poor service in such a sensitive situation.

Jason was absolutely wonderful. Both my parents died within 7 months of each other. Jason was…read morecaring and supportive and took us carefully through the process of pre death arrangements. Any questions we had he answered or found the answer. At the deaths he was extremely kind but also, and perhaps more importantly, he was clear and immediately responsive to all questions and requests. It's hard to think clearly through the burial process and Jason made it as simple as it could possibly be. We are very grateful.

My grandma recently passed and I had to fly into Kansas because she was at a memory care unit here…read morefor Alzheimers. I have nothing but great things to say about the quality and care that each employee exudes from the moment they meet you until you leave. They are also extremely considerate and accommodating. I had asked if I could do her makeup since I watched her do it for decades as a little girl, and I was able to spend time with her to do it. Death is always hard, but they definitely made it easier... even if just a little bit.

If 0 stars was an option, that's what I'd give! It is despicable to me that they don't make sure to…read morehonor veterans! If you just need someone to put your loved one in a hole then they can handle that. But if your loved one is a veteran and you want them to have funeral honors or a headstone, don't count on Cochran. I've seen multiple funerals done by them where they've not done the work to make sure these men and women get the honors they deserve and many fought for! It's absolutely deplorable! Please if your family is a veteran, go somewhere else.

Recently attended a service on line. It's been a year since the pandemic and a year to learn and…read moreimprove the on line stream. Cochran with a little effort, training and expense this service could be easily improved. I know first hand how much mortuaries charge for services so this really is unacceptable. The audio of the music was extremely poor, most memorials have a slide show and the setting of cameras and angle was less than desirable for viewing and I could not hear any of the individuals that spoke at the service about their memories as a portable microphone was not provided. Overall from an on line perspective very disappointed in their service.

Kind and compassionate staff, as you'd expect. The venue is also beautiful and conveniently located…read moreon Rock Road. We appreciated their flexibility in changing arrangements "on the fly" in response to rapidly deteriorating weather conditions. The staff was easy to work with despite having make plans from a distance. And on a morbid but appreciated note, their embalming work was very good and natural looking.

Went to the Derby office to make arrangements for our sons service, Christopher was extremely…read moreprofessional caring made sure that everything we needed was taken care during one of the most emotional times of lives, everything was beautifully prepared all details of the service went smoothly. The compassion that ever staff member showed to us made us know our son was taken care with the utmost respect. We couldn't have made through this without them.

Very professional, respectable and honest On-time…read morecompassionate Versatile and friendly

The employee that works here took advantage of grieving Family members that came to send my Veteran…read moreFather home after he passed away at the local V.A. hospital. This employee conned Family into purchasing a casket & having a small funeral at this location , without calling the Mortuary that was going to handle his funeral at his destination location . It cost more to ship in a casket instead of using a transport casket . Family will now pay for 2 funerals all because of this con artist employee & my Dads casket will not match my mothers casket or my Dads wishes. If this employee would have called the destination Mortuary he could have gotten the gasket information to match . But he was to lazy & incompetent & obviously had his own agenda !! I would not recommend this business to handle your loved ones services !!

We used Downing & Lahey for the burials of both our Mom and Dad. They were kind, patient, thorough…read moreand compassionate. They helped us navigate our grief to honor our parents.

My family has turned to Downing & Lahey for over six decades when faced with the loss of a loved…read moreone. When my mother passed in June, we naturally went to Downings. We arranged what we thought was a fitting tribute to my beloved 87 year old mother, gladly spending over $19,000. A family car, or limousine, at a charge of $375 was part of that expense. We planned on my 91 year old wheelchair bound father and six family members with an average age of over 69 years old riding to the cemetery in that car. As I pushed my father's wheelchair out to the parking lot after the service, I can hardly find the words to describe what we were presented with as a "family car or limousine". The vehicle was black and a limousine, but that is all that made it appropriate for a funeral. In the words of the driver, it was a "party limo". There was one door for the family to enter the vehicle, and one either had to slide around the curved bench seat, or crawl on the floor to make way for the next passenger to roll in. Realizing this was not possible for my father, I asked the driver if he could ride up front with him. The driver reluctantly agreed. Not wanting to create a spectacle, or cause a delay to the friends and family already in their cars waiting to proceed to the cemetery, I placed my father in the front seat and made sure he had his seatbelt in place. Little did I realize that a seat belt was a perk that the rest of us rolling back and forth in the back on the bench seat would be not afforded. While the led lights were a nice touch, and the champagne glasses and numerous drink holders would have come in handy if any of the grieving family members had decided to "pop the cork", I find the vehicle totally and completely inappropriate. I feel it equates to having a male stripper sing the hymns we carefully selected for my mother. My family has waited five months to voice our dissatisfaction to Downings. We didn't want to speak out harshly in grief. My sister emailed Downing's expressing our disappointment and stating that we felt like if there was no other car available, we should have at least been notified in advance so other arrangements could be made. The representative told my sister she appreciated our "sharing", and in the future would let people what to expect. I went to Downing's because after six decades and numerous services I thought I knew what to expect. Obviously, I was wrong to expect what I had gotten for decades. Obviously, their motto of providing service with "dignity and respect" is no longer correct. Gloria Baird