We recently attended a funeral at this place and were very disappointed, not only in their lack of…read moredirection/planning/professionalism, but in the fact that no additional seating had been prepared for the overflow and no one had introduced themselves as part of the funeral home so we had no way to ask questions about if/where we could sit until just minutes before the funeral started. They also had not saved seating directly behind the immediate family for other close family members (this is done out of respect for the family) even though this is normal professional courteous procedure. And there was not enough parking in their lot making it difficult for people who had to park out on the street (during rain) especially for those who were elderly and/or disabled. I emailed the home after the funeral asking them to address these issues. It has been 10 days since and....crickets.

From the moment I talked to Larry on the phone I just knew it was the right one. If you're looking…read morefor a place that combines professionalism, compassion, and exceptional service during an incredibly difficult time, this mortuary exceeds all expectations. Their ability to listen attentively to our needs, offer thoughtful suggestions, and guide us through the entire process made a challenging time just a little bit easier. Every step of the way, they demonstrated an unwavering commitment to honoring our loved one's life and legacy. What stood out most, however, was the level of care and attention the staff put into every step of the process, from helping with paperwork to coordinating the memorial. I highly recommend them to anyone seeking care during such a sensitive and emotional time.

I'm very thankful for Heritage. They really extend themselves to help their customers. They were…read moremore than responsive and always a step ahead or accommodating, especially in the COVID atmosphere. Highly, highly recommend them.

From the owner: We are privileged to serve Andover, El Dorado, Benton, Towanda, Wichita and all our surrounding…read morecommunities in Butler and Sedgwick counties. We provide each family with personal guidance towards individualized services dedicated to honoring their heritage. We are a technologically based funeral home and feel that our website and services will be very helpful in assisting you and your family through what is possibly one of the most difficult time periods in your life.

Vincent and Valerie run a first class business. They are professional, knowledgeable and sensitive…read moreto your emotions during one of your most difficult moments in life.

We worked with Vincent's the Lincoln location 2310 e Lincoln and he was just fantastic! He worked…read morewith my family urgently and went above and beyond to make the viewing for my sister special. I would deal with this business again.

Having dealt with approximately 6 Funeral Directors in my life whose prices were extremely high...I…read morecan tell you that Lisa (Baker Funeral Director in West Wichita) was by far the very best!! She is kind/compassionate, business-savvy, and goes the extra mile for individuals and families in their time of need. Thank you and God Bless Lisa for all her efforts.... Rob R. Wichita, KS. Mc Allen, TX -Seotember 2025

This review is for Baker West. Can't say enough positives about the funeral director, Lisa. She was…read morevery thorough in explaining everything involved in the graveside service and going over the costs involved. She communicated with the cemetery on our behalf. All we did was show up to the service. Lisa was already there and stayed until the casket was lowered after we left. we definitely made the right decision to use Baker West. Baker West definitely made the right decision in hiring this compassionate, caring lady.

I have to say that I would never send a loved one here. My brother passed away recently and we…read morechose cremation. Our plan was to send him to our family burial plot in another state. The funeral home told us they were planning upgrades to their crematorium and it might be a few days. It was actually 3 weeks! To top it off, the urn was damaged when it arrived. No damage from shipping. The outer container was fine! They put my brothers remains in a damaged urn! It is very disrespectful. My father was in this industry for his whole life and he would have found this type of service beyond horrible. Maybe this business has become the wholesale disposal of our family and friends but, if so, I don't like it. At all.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

In a very difficult time, Todd and Ms Betty made my life much easier. My father passed away in…read moreWichita KS and was buried in Monroe LA. I needed to be in California immediately following my father's death. Todd and Ms Betty took over and made the arrangements so much easier and smoother in getting my father prepared and transported. They were respectful, professional and personal all at the same time. I could not have asked for better service! I would recommend them to anyone who wishes to show respect and love to their loved ones. Mr. Todd was on time, prepared and stayed at the funeral site to ensure all went well. I can not thank them enough for all they have done for me and my family.

It's strange saying that I'd rate a funeral home 5 out of 5 stars, but Todd and Miss Betty really…read moregave me the best service that made my situation so much easier to handle. My husband had just passed away and we were not well prepared. I knew he wanted to be cremated but I had other questions. I called around town to many funeral homes and some of them really shocked me how hard it was to get information out of them. Central Avenue was the only one to really impress me and they were so gracious that I felt so comfortable. I felt welcomed and not pressured during the entire process. They were organized, well prepared for my questions, efficient, and timely getting things prepared by the time we needed them.

The employee that works here took advantage of grieving Family members that came to send my Veteran…read moreFather home after he passed away at the local V.A. hospital. This employee conned Family into purchasing a casket & having a small funeral at this location , without calling the Mortuary that was going to handle his funeral at his destination location . It cost more to ship in a casket instead of using a transport casket . Family will now pay for 2 funerals all because of this con artist employee & my Dads casket will not match my mothers casket or my Dads wishes. If this employee would have called the destination Mortuary he could have gotten the gasket information to match . But he was to lazy & incompetent & obviously had his own agenda !! I would not recommend this business to handle your loved ones services !!

We used Downing & Lahey for the burials of both our Mom and Dad. They were kind, patient, thorough…read moreand compassionate. They helped us navigate our grief to honor our parents.

My family has turned to Downing & Lahey for over six decades when faced with the loss of a loved…read moreone. When my mother passed in June, we naturally went to Downings. We arranged what we thought was a fitting tribute to my beloved 87 year old mother, gladly spending over $19,000. A family car, or limousine, at a charge of $375 was part of that expense. We planned on my 91 year old wheelchair bound father and six family members with an average age of over 69 years old riding to the cemetery in that car. As I pushed my father's wheelchair out to the parking lot after the service, I can hardly find the words to describe what we were presented with as a "family car or limousine". The vehicle was black and a limousine, but that is all that made it appropriate for a funeral. In the words of the driver, it was a "party limo". There was one door for the family to enter the vehicle, and one either had to slide around the curved bench seat, or crawl on the floor to make way for the next passenger to roll in. Realizing this was not possible for my father, I asked the driver if he could ride up front with him. The driver reluctantly agreed. Not wanting to create a spectacle, or cause a delay to the friends and family already in their cars waiting to proceed to the cemetery, I placed my father in the front seat and made sure he had his seatbelt in place. Little did I realize that a seat belt was a perk that the rest of us rolling back and forth in the back on the bench seat would be not afforded. While the led lights were a nice touch, and the champagne glasses and numerous drink holders would have come in handy if any of the grieving family members had decided to "pop the cork", I find the vehicle totally and completely inappropriate. I feel it equates to having a male stripper sing the hymns we carefully selected for my mother. My family has waited five months to voice our dissatisfaction to Downings. We didn't want to speak out harshly in grief. My sister emailed Downing's expressing our disappointment and stating that we felt like if there was no other car available, we should have at least been notified in advance so other arrangements could be made. The representative told my sister she appreciated our "sharing", and in the future would let people what to expect. I went to Downing's because after six decades and numerous services I thought I knew what to expect. Obviously, I was wrong to expect what I had gotten for decades. Obviously, their motto of providing service with "dignity and respect" is no longer correct. Gloria Baird

Locally owned Funeral Home opened in 2005 dedicated to listening to families wants, needs and what…read morethey could afford. We are here to honor your heritage. Working closely with hospice and other healthcare providers, our care and compassion is very seamless easing the time of loss. We are sorry if you are reading this during a time when you are preparing or have lost someone you love.

From the owner: Dedicated to honoring your heritage…read more For immediate assistance or pre-arrangement assistance please call us at (316) 733-1020 or (316) 321-1001 to set up a time to discuss arrangement options with a caring professional. Thank you for your interest in our traditional funerals, graveside, memorials, and cremation services. We are privileged to serve Andover, El Dorado and our surrounding communities in Butler and Sedgwick counties. We provide each family with personal guidance towards individualized services dedicated to honoring their heritage. We are a technologically based funeral home and feel that our website and services will be very helpful in assisting you and your family through what is possibly one of the most difficult time periods in your life.

I don't feel the funeral home is very informant regarding their services. Our viewing of our…read morebeloved love one felt rushed. I understand that there is a time line for things  but I don't feel that everything was communicated very well and was constantly reminded how they went above and beyond for us, I was not aware of exactly what they did that was above and beyond outside of our package. I also had family members that were turned away due to it was a private viewing, after they were not allowed to attend the viewing,I was advised they would need to go through me for information, which they did or how else did they know there was a viewing but they were told there wasn't a viewing at all. This was denied by the funeral director but I was told this by two of my close family members and a friend that was turned away on two different occasions. They also billed for the incorrect amount on our contract. They submitted a higher amount to the insurance company when the remaining amount had already been paid for in full. I appreciate what they have done for our beloved one but I do fell there needs a better line of communication and a little more sympathy shown. Just poor communication and lack of compassion.

From the owner: Celebrating each life like no other.read more