Let me preface this by saying my family (parents, siblings and their families) have been banking…read morewith SSFCU both for business and personal for as long as I can remember. One of the things that I noticed with SSFCU is customer care and efficiency were a priority both in Drive-thru and inside. Recently, we went through drive at this location and received not the greatest experience we expect from SSFCU. The initial teller was polite and friendly, but the one that ended the transaction not so much. This particular teller had me come into the bank (totally defeating the purpose of us going through drive-thru) for what reason, who knows. There were no huge withdrawals- no withdrawals at all, but a deposit. Nothing out of the ordinary. There was one other banking customer in line and plenty of tellers open. Just as soon as I had walked in they gave me the receipt. Why was this even necessary? I understand things are changing in the way banks are doing business but at the very least efficiency and politeness should still be top of priorities. For the record, it was only us in drive and yes, we took into consideration inside customers. Again, there was one customer in line and tellers still open. While I don't plan on changing banks as that's just silly, I do travel an hour to get there and would appreciate timely, friendly service.

I went in to see how much I would qualify for a personal loan. The process was seamless and the…read moreamount I requested was approved. This is a big thing for me because I am widow and going into debt is scary when living on a fixed income. Omar was my loan officer and very personable. I am thankful for the loan because my kitchen definitely needed a makeover and I know my husband is proud of me for stepping out my comfort zone. Been with them for years and always given first class service by all employees I've dealt with. Thank you Security Service for making me feel comfortable during the whole process.

This is not my bank, but my review is based on my experience when selling a car to one of their…read morecustomers. I was selling some of our cars and ended up selling one to a gentleman that uses RBFCU. After agreeing on a price, he asked me to go to his bank with him to complete all the paperwork, and he would get me a cashiers check. When driving up, I found they had excellent parking right at the front door. I parked and walked inside and was immediately greeted by an employee. She asked how she could help us, and then directed us to the right person. We were 3rd in line, but the line moved quickly. After I completed my part of the transaction, I went and took a seat so the buyer would have some privacy. That took about 15 minutes, so I waited and then finished our transaction. Will I return? Like all service businesses today, they try to get by with as few employees as possible. That being said, they did everything we needed in a personable way. If needed, I will return.

99.999999% of the time they are short staffed. Went through the drive thru lane only to sit for…read moreabout 30 min. Would use the ATM but 99.999999% of the time it's not accepting deposits. ATM is super outdated. Can never do more than one transaction without having to take card out and re insert. Will definitely be canceling my membership and heading over to BOA!!!

TERRIBLE AND COMPLETELY USELESS PHONE INQUIRY SYSTEM! i needed to simply get in touch with an…read moreemployee of the Bulverde Crossing Wells Fargo bank - at about 3:30 pm. on a Wednesday as I was inquiring about renting a safety deposit box. Upon calling the automated system, it asked what I needed with an option "zero" to speak to a banker. Everyone was "busy helping other customers, please wait on the line". It then came back with same issue and gave me another option to press zero to speak with someone. Again, the same thing, but this time it came on and said; "Goodbye" and hung up on me. Dialing back in, I tried the "automated account and banking options key, but this just put me into the original loop, but asked me to say what I needed help with... Upon saying "rent a Safety Deposit Box" a couple times, it then started the whole process over. I have yet to be able to get to a live person at my bank for help! What a poor way to run a business.

This Branch deserves a rating less than 1 star. Showed up at 1:30 to issue a wire, was declined as…read moretheir "banker and manager" was out to lunch. Watched the fella in front of me be declined his request as well. Please staff your facility to accommodate clients request during business hours. Glorified ATM. Recommend taking you business to any other institution but this.