The Olympic Games have stated and Innovative Cable is down on St. Thomas. Can someone let them…read moreknow we are in the 21st century? No wonder they are losing customers by the minute.

Innovative deserves a negative rating, again! It took them 6 months to refund the partial…read moreprepayment from my old apartment's internet service. Glad I got a different service at the new place.

Wired internet prior to the hurricane is reliable enough that I have not had to interact with…read morecustomer service on any meaningful matter before. My post Maria experience with this MiFi hotspot, however has truly been bewildering. I walked in to the Viya office in St Croix and was promptly turned away, almost eagerly, so that I could go home and make an appointment online, no one could or would do it in person as I stood there in Viya's main office. Mind you, there were no other customers in the greeting area at all when I was there, very slow time of day it seemed. A week later I come in for my appointment. Other than calling my name to come up, no other words were uttered, nor eye contact made from the counter agent as I filled out my form and received the MiFi unit. Had I not asked for a brief rundown of the device it would have been one of those fun, completely silent transactions you always hear about but never get to experience yourself. Fine, all business, no big deal. The thing works well compared to tethering my phone on the same 4G network and while I was expecting the 5GB cap per day I somehow missed the part in the form/contract where I was spending $60 for only 30GB for the entire month. After maybe a week, my multi user, internet starved household was able to eat up that cap without breaking a sweat. Up until this point, I get it, this data isn't cheap, its desperate times desperate measures and all that. After buying generator gas for 4 months I was ready to quickly accept this strangely low monthly cap and simply purchase more data in the name of "normalcy tax." What really struck me as bizarre during this entire series of events was that when I asked if there was any way to purchase more data, I was told there absolutely is no option, zero, completely impossible, will not budge. Viya, being a for profit business that primarily acts as an internet service provider has only accounted for 30GB for your entire month at a rate of $2/GB and will not at all allow you to purchase more once you hit the cap. What? The customer service rep, rather than choosing any kind of empathy, decided to immediately go with the "if you don't like it, you can return the unit" bit and treat me like a nuisance. Quite obviously, Viya, or at least one of the customer service reps, really doesn't care if they have my business or not. Does one person working for this company enjoy their job? It's hard to tell based on my interactions but it certainly doesn't seem so.

We had been paying our VIYA monthly TV & Internet bills via automatic charging on our cc until it…read morestopped last November. VIYA stopped that service without any notification and then billed us late fees when we reinstated our account. Now they won't even let you pay on line let lone pay automatically. Now you have to call their pay line to pay your bill. You might think the head VIYA people might realize that auto pay is easier for them to get their money faster and on time. I noticed that they do not show an email address for customer support on their invoices or website.

I live in Santurce, San Juan. Our cable, phone and internet provider is liberty; I love them. We…read morepay for 75M of internet, Unlimited Nationwide calling and Basic cable with dvr and another box. my only complaint is that I cant get MTv, Nick, Spike or any of the Viacom channels.

Horrible. I opened an account, and ever since I opened it, it doesn't work…read more I had to drive to their store AGAIN to get a second modem, and it still doesn't WORK. Then they are close after 8 pm, and the app in ''whats up ''doesnt tknow whats going on ....TERRIBLE

Very professional service ,the employee Alecia Browne is professional.Good aptitude,smiling and…read moreopen to help people with technology issues. Busy place but they know who to handle. Again,5 stars.Thank you very much.

There is currently a 3 person maximum in the store due to COVID, so they have a line outside the…read moredoor and an employee will come get the next person. We're sort of used to phone company employees being unfriendly, so we were pleasantly surprised when the woman helping us was very helpful. The only thing is, they are the only TMobile/Sprint store on the Island, and they don't have a technician to fix your phone. ANY issues are resolved through insurance sending you a replacement phone. So don't anticipate that they will be able to fix any issues you might have.

It's easy to pick on the phone company. It's big, complicated and needs tons on moving parts to…read moremake it work right. I haven't had a bad experience with Innovative. They show up when they say and the technicians are very cool and really know their stuff. Better than the guys I get up in the states! They have the fastest most reliable internet on all the islands. HD Cable too! I switched cellular providers when the big monopolies made it hard to roam with a VI number to the states. Not an issue anymore but I'm sort of stuck. I'd give these guys and girls 5 STARS but.... I hate to give innovative three stars it really should be more but I'm trying to get my "elite" status and If I don't occasionally rate someone lower the Yelp system won't value my reviews as highly. Yelpers won't tell you this and I probably will be dinged for making this public but it's the truth... and isn't that what yelp is supposed to do? Democratize the review process? Not so much. "Regular" peoples reviews get "removed by the computer". I have been on yelp for a very long time and think this new Elite status thing is bogus but when you want your review to count you have to nail a few places. This is one of my shittier reviews.

Innovative's slogan is "your islands your world". Using Innovative's service can be like being…read morestranded on an island in your own world, all by yourself because their internet and cable can suck so bad you won't be able to connect to or see anything else. We struggled for 17 days after install to get the internet working. Cable is spotty and on their (Innovative's) demand not yours! This is the first cable and Internet company that I have experienced that did not even test out the Internet to see if it actually works in our home during installation. Everything (Evil box and all) was thrown at us, like we worked for them, and were told to set it up ourselves. We were also told that the cable connected to the house may or may not be ok. Hmmmm well maybe we should get our climbing gear, scale up onto the roof ourselves and bust out our internet cabling expertise to figure that out?! Calling the help desk is like being attacked by the plague. On my 3rd day on the phone with them a snarky rep yelled at me and cut me off by placing me on a crazy hold after I told her that I would like to have a tech come to the house. Woah there now, I'm the customer, wasn't I supposed to do that to you????? We were also told Office Max sold us the wrong router. Upon returning it, we got an earful from the employees working there, that the router does work. They proceeded to tell us that they share the same building with innovative yet they can't seem to get their internet working properly for them . Touché office max employees and that's scary, you're a big company and we're just us. Every single day we experience problems with HD or getting HBO or Showtime. Picture quality looks like pixelated puke or you'll just get a message on all channels saying "Temporarily off Air." I could understand it if the weather was stormy and bad and that affected service however it's sunny and clear here every day! You may be wondering of why this isn't a one star review and it's because of the efforts of our tech, Shawn, and his partner Flex. They get 5 stars and Shawn really made us feel like valued customers. He did all sorts of things to fix our internet cabling, including getting a bucket truck and blocking off rush hour AM traffic to get to a cable up, explored the jungle behind the house to find the cable issue and re-wired everything in the house and outside so we could have boosted power for each device connected. Hey innovative maybe you should have Shawn train your customer service reps to be more customer service oriented like him? But then again you'd probably want him in the field fixing stuff for you so people that have problems like me stop calling you!

Without an appointment my wife and I stopped by the AT&T retail store at Crown Bay Marina. From…read morethe minute we arrived we were greeted with graciousness and hospitality. We were placed on the waiting list and offered a seat. Shortly thereafter, we were greeted by Lucen Louis, a member of the AT&T Team. He was quite knowledgeable and expeditious in his work. He guided us through this the options and made the whole process quite enjoyable. Great team they have at AT&T. Thank you, Lucen!

I really hate to downgrade this place to three stars but service with AT&T prior to the hurricanes…read morewas a challenge, afterwards has been a nightmare. Many dropped calls, no service, bad internet connect etc. has been a real struggle the few months leading up to hurricane Irma. We didn't even know and were not informed that we could have received a credit for a period of time before the hurricanes, why didn't anyone let us know? We've been back to this location twice since the hurricanes passed. Prepare yourself for a wait, there is a never ending line that wraps around the building. If you have to pay a bill you can go right to the front and speak with the guy with the iPad and they will call you in, if not you're going to have to wait in this hours long line. After Irma hit on 9/6 cell service was non existent except for by the dumpsters in estate bakkeroe and Marriott and operating at at dial up speeds. After Maria hit on 9/20 it just got worse. Cell service hasn't really been restored until this month (Nov). So for that AT&T is crediting back two months of service. BUT if you are enrolled in autopay it didn't apply for you and you have to go into this location to fix that. We've also tried calling into their corporate line to get this fixed but no one picks up or it's busy which could again be a AT&T cell service issue! Agh!! I will say the employees here are still very helpful, knowledgeable and patient with everyone. As I said in my first review at the beginning of last year we were Verizon customers, always, did not want to switch to AT&T. I hope Verizon comes here soon! #St.Thomas #USVI