I am very dissatisfied with the service provided by Broadband MDU at Bay Village 1. As the only internet provider available in the area, I subscribed to their most expensive plan--Rapido! Rapido! Extreme--expecting high-quality service. However, my internet speeds have never even come close to the promised 100 Mbps, so I'm clearly not receiving the service I'm paying for. On top of that, I was hit with a $25 late fee just one day after my payment was due, which feels unnecessary and excessive. These kinds of practices are more commonly seen with companies serving customers with bad credit, which is not my situation. Broadband MDU seems more focused on charging extra fees rather than fixing their subpar service. They shouldn't be advertising the Rapido! Rapido! plan if they can't deliver the speeds they promise. I hope they address these issues soon, but until then, I can't recommend their service. read more

Their service is the worse I have ever experienced. This company makes Comcast look like a 5 Star company. Service is always disrupted, when you call you speak to a person who takes your info and passes it on to a 2nd level that fails to respond. Multiple times my service has gone down only to have to schedule a service appointment and take a half day off of work to get the system reset. Several weeks later it's the same rerun. If your looking to live in an apartment or condo that has service with this company, I would look elsewhere before signing a lease. You have been warned. Good luck!! read more

I've had this internet provider for a year now and I wouldn't wish them on my worst enemy - I was forced to get this particular provider over all the others because they had some sort of exclusive contract with my apartment building (which was also terribly run, go figure) so as you can imagine it was basically a dictatorship.... Firstly it took 3 weeks for a "technician" to come out and install the router..... yes 3 weeks, not an exaggeration. When he finally did come, the internet still didn't work, so another technician came out 4 days later, and- what a surprise, he couldn't get it to work either! Finally the first technician came out again 3 days later, and somehow fixed the problem, making the total amount of time my husband and I went without internet a month. To make matters worse, there was absolutely no reception in the apartment building we were living in.. yes I'm talking 0 bars, no LTE, no possibility for a hotspot, nada, zilch..... As you can imagine, during a global pandemic where everyone is suppose to be staying/working from home, social distancing, and quarantining not having internet, and or reception for a month where you're suppose to be spending the most time, has to be a level of hell in Dante's inferno. Anyway I called customer service probably 30 times, talked to probably 50 people (yes they transferred me that much) and finally raised enough much hell that I was able to get a call back from a manager, after explaining my situation the manager reluctantly gave me 2 months free after I threaten to write reviews and file a claim with the better business bureau. True to my word I never wrote a review until they messed up for the final time and my current predicament... This month out of nowhere my internet went out, understanding broadband doesn't have the most reliable of connections in the first place, I go through all the regular motions to identify the problem, nothing works so I end up having to call customer service, only to realize that my card had somehow been unlinked from my account... not only did they not give me any warning, but apparently they let this happen for 3 months. After I was brought up to speed on the issue, I immediately paid the balance. It has now been 4 days and I still don't have internet... I'm actually writing this review from a Starbucks as I have no connection. 0/10 -- garbage company. wish i could leave 0 stars. read more

Broadband MDU - Internet Service Providers Near Me

STAY AWAY from this provider! I just moved to Soleste Alameda Building on 8th street, I'm paying for 250Mbps speed and what I'm really getting is 50Mbps!!! Not even half the speed I'm paying for and it the internet disconnects many times especially when it rains! read more

Broadband MDU - Internet Service Providers Near Me

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Garbage ISP. The only reason why they have business is because they somehow manage to lock contracts with apt buildings - seems to be soleste, now called Westdale. So you're forced to use their service. Stay away. Find another building. The service is slow. Constantly down. Constantly down. Once again constantly down. The repetition of "constantly down" was by design because I really want to save you a headache. Specially if you work from home. Once again, garbage provider. read more

Their published customer phone number is disconnected can't even reach them SCAMMERS!!!!! Literal turd for wifi. Reviews speak for themselves! Forget working from home with this "service". This wifi provider is a sorry wannabe company. I'm all about supporting local but this internet provider is a SCAM. Conglomerate for residential buildings in Miami and I don't understand why because they are low tech and old school, slowest ever broadband and their streaming services are HORRIBLE, way below par. 3 years at Twenty2 West and I have to call to fix my weak broken internet twice per month on average, total crap gas lighting wifi provider. If a small storm rolls through, internet goes out. If power surges in the building for half a second, it's HOURS before they restore the wifi again. At least 3-4 times per month the internet goes out for hours at a time and customer service reps are not empathetic. Don't move to a building where Broadband MDU is their only service provider. Quality over quantity!, Broadband MDU is far from quality - it's a thief stealing your money and paying your landlord a commission for crap worthless non-working wifi. I took a hammer to my router because it's a worthless POS like their equipment, service and signal. read more

The people giving good reviews for this garbage companuly has to be plants. The service is terrible, customer service is non existent and forced to use. I'm moving when my lease is up just to get away from this BS company. read more

The worst company in the World i dont recomend to anyone, the customer service are terrible, the hotspot of my Phone are better than they internet, they dont solve your problems, STAY AWAY FROM THESE COMPANY read more

This company sucks. I had the appointment twice to install the internet and cable and no success. I had the second appointment today, ive waiting the whole day for the technician to arrive and when I called the company to asked them and check what happened they told me that I miss the appointment because nobody was at home, that wasn't true, ive been here at home the whole day with the door opened and no one came, they are also supposed to leave a paper in the door and no paper was there. I also checked with the front desk and they told me no one registered so no one came. Now I have to wait 8 more days because that's the soonest appointment that they have. I spoke with the supervisor, very poor service. This company is terrible. read more

Have been using the service for 2 months now its not bad. Customer service is ok, there should be a way to see if there is a outage in your area just like every other company and they should get up to date with tech. read more

This is the worst service I've ever experienced in my life. The only reason I deal with them is because I live in apartment and that's the only serves I can get if I have the option to ever move I'm gone read more

They do not care about helping you, they told me they could help if 3 more people in my area that were experiencing the same issue at the same time. My boyfriend called 5 times and spoke with Brittney, Maria, and Courtney all absolutely useless to the matter. We work from home and I expressed the urgency to get it resolved and they did NOTHING. I still do not have WiFi going on 3 days now, good luck if you get stuck with them as your provider, there is not a competent soul in this company. read more

Worked with JoeRojas today. Very nice and helpful! Easy TV and internet installation. Thanks Joe!

Joe Rojas was my technician was scheduled for the 4th and they got me in a week early! Very quick , professional and knowledgable

This is the worst internet provider that exists. I have been experiencing service loss for over 3 days. I contacted them and some idiot told me they would escalate my call to the technicians to see what the issue was. She was even laughing when she was talking to me because she clearly knew it was useless. I called back 7 hours later after not receiving a call back or anything and they told me they cannot help me, they cannot give me a refund, they cannot connect me to a supervisor, simply put she's there to tell me to reset my modem and that's it. I'm so tired of this issue and my building does not take any other internet provider I HATE THIS read more

If i could do zero stars I would. They are not helpful ever, customer service has no compassionate bone in their body. Yes I get it dealing with people is probably not your favorite pass time, but this is your job grow up. Never got any alerts about outages in the area, would have to call them and they would just say yeah we're aware not sure when anyone will get out there. They act annoyed when you reach out over outages, like people work from home and are we not in a pandemic ? Whatever. Ridiculously cheap equipment, slow internet that barely works god forbid you connect more than 2 devices at once and that's pushing it. Unprofessional all around! read more

Ali helped with my service and got me squared away with internet and set up my cable box. I appreciated the COVID-19 precautions. The internet is spotty sometimes but I also did not pay to upgrade. The service center also has some good people on the phones who got me someone to set me up with internet in under 48hrs. read more

unfortunately I cannot leave a review with less than 1 star, if I could I definitely would! Poorest customer service I have ever received. Just like most here, this is the only provider for my complex. This company abuses their power knowing that we, their consumers, are stuck with them. WiFi is forever failing and never works. Their representatives clearly also never work nor do their technicians. I never bothered to review before but now that this is affecting my income due to working from home during the pandemic, this is just unacceptable. This company causes good associations to loose great tenants. read more

Simply terrible. No sense of urgency when in today's world people use internet service for their livelihood. Their response is we won't do anything and there is nothing you can do but wait. A simple restoring of service is taking 5 days. Can't go elsewhere because my apartment complex uses them only, if not I would have long ago. Best advice I can give anyone reading this, if apartment hunting make sure this company isn't your only option because you will be as upset and aggravated as everyone else on here. read more

This internet company is TERRIBLE!! My apartment complex, god knows why, only allows their tenants to use this company. If I had known just how bad this internet is I would have thought twice about living here as I HAVE NOT HAD INTERNET for the past week. Customer service puts the cherry on top as they offer appointments ONCE a week, and never offer any solutions. Currently trying to "work from home" during this pandemic but have yet to succeed working a full day connected to the internet. I moved in late February..... Please RUN away while you can!!!! read more

Does this company even read their reviews? Most company's conduct customer satisfaction surveys so they can view their customers perspective of the business and make any changes for improvement. This company doesn't do any of that. I think they read reviews and just throw them in the trash. The fact that they have to get HOAs to sign contracts and still provide the worst service tells me this company is a scam. The connection and the speed is the worst I've seen since the beginning of the internet. read more

The only reason I chose to this company is because apparently it's the only one the provides internet service to the condo I moved into. Started off on the wrong foot- Gave me an appointment window for installation and I made sure I was in the apartment the entire time. Called them about 20 minutes before the time window ended and they said the technician would probably get to my house soon... no such thing. Got a call THREE hours after the appointment time window ended that the technician was 10 minutes away, when i was no longer at home so I asked if they could give me 30 minutes to get home, but nope because the technician doesn't work past 3pm. Rescheduled and there wasn't any appointments for installation until the following week- inconvenient since I do work from my computer at home. Once installed things seemed to be going fine until last week when service was down. Called to see if I could get it fixed and they said technician was already working on it a since service was down in the entire building and they would call me back for updates. At the end of the day I had no updates and no internet service. Next day I called again since it was the day I stay to work at home and they said they couldn't find the issue with my specific modem but that they were going to reset everything in the condo so that it should work. This time I got a call back to ask if it was fixed- IT WASN'T so I was told the technician was going to keep trying. Alas, at the end of the day it was not fixed and told I would have to wait until a technician could come to my apartment the following week. I've now had NO INTERNET FOR 6 DAYS. That's basically 1/4 of the month I'm paying for. It's unacceptable. Living in SFL I would understand if there was a big storm I would be out of service and that it would take some time to fix but this isn't the case. They just don't have enough technicians working or they don't care about their customers. I wish I could change service providers. If you have the option to choose another company go for it. Save yourself. read more

Horrible! Such a shame to have this internet/cable provider is Soleste Alameda. I've called multiple times to reschedule with the technicians because they fail to arrive during the time frame I was given. read more

HORRIBLE INTERNET PROVIDER WITH HORRIBLE CUSTOMER SERVICE. I called to report a problem and literally heard "there is nothing we can do" when this company's poor service lost me a whole day of work. I asked when my internet would be fixed and they have no idea. I DEPEND on my internet to work and can't just move my whole homeoffice to a Starbucks to access internet. This is ridiculous and the fact that the supervisor has no idea on what's going on just adds to the frustration that this company is SO BAD. Oh, and "if your internet is still down tomorrow, call us again" - WHAT? Horrible, just horrible. read more

Worse company ever, is a shame that Soleste Alameda chose this company for their luxury aparments, Don't understand how is possible this company has that bad costumer services, the Internet sucks... Ping are wayyy toooo high, services is slow, when it rains services go down, if you go to the website looks like it was made for a 4 years old kid, no information about the company, prices, services nothing, do you a favor and do not get into it. If soleste doesnt do something about after 16 month lease lot of people will go away just for this Company that sucks... I wish I could rate the company -5 read more

Broadband MDU - Internet Service Providers Near Me

This company is terrible. They will only provide service to my apartment building only on Thursday. They came in did the installation and less than a week later the modem was wiped out, no service, no wifi, nothing. I called and basically they really can't trouble shoot all they can do is tell you to reboot the modem and place a work ticket for a Thursday when they can make it. So I had there system for a week, it worked for 6 days and now I will be down 7 days before they can come back. If you have a choice and sadly I don't I would fine another provider. read more

Misleading customers! They took my money, charging me an installation fee of $75 even after providing me a brochure citing no installation fees. The representative told me the fee was required. Their website looks very sketchy and does not even identify who has leadership roles with the company. Stick with Comcast! read more

Broadband MDU - Internet Service Providers Near Me

SUPER FAST WORKER VERY HELPFUL. and made sure everything was working perfect before leaving

My name is Virginia & my apt number is T210 in Miami Lakes. I am soooo happy with the service your tech Joe provided. He was puntual, very kind and patient . He provided his contact information for any further questions or issues that may arise. 100% recommend him for your cable and internet connection needs ! read more

If I could give this company NEGATIVE 5 stars I would. SOLESTE twenty2 only allows residence to use this company. From day one, dealing with them has been horrible. Outages every other day if not everyday. They constantly give you dumb excuses like "a cable got cut and we have to fix it at 10 pm on a Sunday night." Please do yourself a favor and never ever use this company for internet read more

Internet service is terrible! You don't get the internet speeds you pay for and every time it rains the internet drops. Horrible choice Soleste Alameda. read more

I just moved into a community that only uses Broadband. I signed up for it two weeks ago. I was automatically charged for my first months service plus $70 install fee before they even came to my house! They told me a technicians would be out to install the cable within a few days. After a week past I called again and was told to wait until the technician calls me. It's been another week now. A neighbor just told me that he stopped paying his Broadband bill months ago because if their horrible service. After reading all the pathetic reviews on this web page I am calling it quits! just called and cancelled the hookup and asked for my money back on the service that never happened. Thankfully my neighborhood is in the process of switching to a new internet provider. mmmmm.....I think Broadband must be having some serious financial troubles. I might just call my stock broker and sell broadband MDU's stock short and make some money off of their failure. read more

PLEASE SAVE YOURSELF AND RUN!!!!!! ONE OF THE WORST COMPANY I'VE EVER HAD TO DEAL WITH!!!. I have never seen a company that try to just suck money from their customers with such poor service. There service is constantly down. they only have technicians that will come out to correct any issues Monday - Friday up until 3 pm. They don't care if you have a job or not and management sucks. They talk to the customers anyway they want because it's no direct contact to the corporate office. so it's there way or the highway type of deal unless you can prove your point. I spent the last 30mins arguing on the phone with a manager named Birttany that added a late fee on to my bill when i had asked for an extension. I was never told that a late fee would be applied for asking for a extension. She said that i could only get the late fee removed once a year. Which i knew was a lie because the manager before her had never given me a issue like this before. She told me that corporate would call me when they are available and disconnected the call without me knowing. I had to call back and argue with this very unprofessional manager. she wasn't even listening to what i was saying and and just talking over me. at one point i told her that customer service it listening to what the customer is saying and replying back to what they are asking you instead of talking over them. so after going back and forward with her she told me she don't have time for this,(an unsatisfied customer) she have other calls to get to after a few more word we eventually hang up. About 15 mins later she calls me back said that corporate removed the late fee. so i spent over 30 mins arguing with this lady just for her to do it anyway. The service here is very unprofessional. i feel like my money is just being drained for mediocre service. if you want to invest your money in a company that will offer customers great internet and cable service and they pride themselves off of good customer service GO SOMEWHERE ELSE. ANYWHERE!!! THIS ISN'T THE PLACE TO CHOOSE!!!! read more

Worst internet company I have dealt with. Max wifi speed they provide is extremely slow and you have to pay extra for. Was told appointment would be between certain times. After that pierod passed and I called, I was told that they were scheduled For a completely different time frame even though I had conformation of the original times. One of the most poorly run business in existence. read more

I don't even know where to start with this company. It is truly a piece of crap and the service is terrible. My apartment complex is wonderful but sadly this is the internet service they decided to pick...it is just ATROCIOUS....Every time I call the company just say they are trying to fix it and days just pass with NO internet. I work from home and moving into this new apartment with this internet has been unpleasant experience. I hope they eventually get rid of this company it SUCKS. read more

terrible...they are the worst. bad service quality, horrible customer service, technicians not on point, complete careless attitude of the customer service. the cable service in itself is bad as well. loading time of channels is very long, changing a channel to another is slow, the box is outdated and requires an adaptor to connect internet to it....unbelievable read more