If you want to enjoy a nice dinner and sit at a table, you might receive decent service. However,…read moreif you plan to sit at the bar, be prepared to wait an eternity for even the most basic acknowledgment from the bartenders.
We came in simply to order takeout and sat at the bar. From the moment we arrived, the service was absolutely unacceptable. There was a gentleman at the end of the bar who had been waiting before we even arrived and was STILL waiting to order a drink and pay. He eventually had to confront the bartender because he had not even been acknowledged. The bartender proceeded to scold him, and the gentleman reasonably asked, "What am I supposed to do when I come up to a bar? Isn't this where you order?"
Unfortunately, our experience was no better.
We waited at least 10 minutes for a bartender to approach us, and nobody did. We eventually went to management for assistance. The manager spoke to the bartenders, yet nothing changed. They continued to ignore us, and their behavior was so unprofessional that they appeared to disregard management as well.
We waited approximately 20 minutes just to be acknowledged for a drink. There was no eye contact, no greeting, and no attempt to provide service. The restaurant was not particularly busy, making the situation even more frustrating.
At one point, the manager joked that the male bartender had "tunnel vision." We initially laughed, assuming it was an attempt to lighten the situation. However, as the evening continued and the lack of service became increasingly obvious, the manager later felt the need to clarify that she had been joking.
After waiting approximately an hour for our takeout order, we still had not received our food. We had managed to get only one drink during that entire time, and the bartenders had not once checked whether we wanted anything else. They simply closed out our checks.
When we finally asked to cancel our food, the manager responded that it takes 20 minutes. We explained that we had already been told that an hour earlier. Her response was essentially, "What do you want me to do, make the bartenders go home?"
That is an incredibly disappointing response from management. No one expected miracles. We expected basic customer service, accountability, and someone willing to address the situation rather than make excuses.
Meanwhile, other customers were being told there was a wait because the restaurant was busy. Yet, from what we could see, the restaurant was not particularly busy, and the people sitting at the bar were not being served. At approximately 8 p.m., the bartenders appeared perfectly content to let customers sit there without assistance.
What made this experience especially disappointing was that a server actually approached us and offered to take care of us if we sat at one of her tables. That alone speaks volumes about the difference in customer service we experienced. It even made us question whether we should have ordered our food through a server instead.
We were simply trying to pick up dinner to take home for our family. My husband was holding our sleeping two-year-old while we waited for food that never arrived.
We ultimately canceled our order and requested a refund after wasting an hour of our evening. We came in ready to spend money at this establishment, but the lack of service from the bartenders and the manager's dismissive attitude made it clear that our business was not valued.
Restaurants have bad nights, and occasional delays are understandable. What is not acceptable is being ignored, watching other customers experience the same treatment, and then being met with excuses when management is asked to intervene.
Sadly, the bartenders' lack of professionalism and management's response overshadowed everything else about the restaurant.
We will not be returning, and I would strongly caution anyone considering sitting at the bar if they expect timely service or even basic acknowledgment from the staff.
