Brizes Kennel
I called and talked to Ron twice regarding boarding my dogs for 7 days while I was in Paris in late Aug this year. I also called a week ahead to confirm and talked to Ron again who did no have my reservation. That was not a good sign. When I dropped off my 2 dogs, Ron checked me in and he was extremely rude (that's a mild statement) and disinterested. I was not allowed to leave my dog's bed with them. I had to ask if I could see where they would be (Barb later told me that unless you ask, you're not offered one) sine I had never been there. I was not allowed to see them before I left. Ron's attitude was ridiculous. I couldn't believe that a business owner (or SON of one) would behave in such a way. I mean, you try to get good referrals, right? I called Barb, the owner, and before I could even say two sentences she said, "Well I don't mean to make excuses for Ron, but he's been in a lot of pain lately. IN face, he's prob on the way to the hospital now." Who cares? You run a business. So because you're not feeling well, you can just give crappy service to someone? AND be rude? If there was someone behind me, then maybe someone should have been called to help.....
Honestly, I would have taken my dogs somewhere else, but my flight to Paris left the next day...
When I picked up my guys, I had to ask Deidre where their belongings were, how they did (she didn't know), and what the chicken scratch was that Ron wrote on my sheet. She told me that "You want to look over here" at the prices but I wanted to know WHAT I was being charged for not just how MUCH. She also had that nonchalant, cavalier attitude. I also don't even think that they gave my one dog is ear meds since I saw no signs of it being given. (It's a greasy meds and his ears were not greasy).
When Jess, came out with my dogs, I asked how they did and she said she didn't know.
I find this extremely unacceptable for a kennel. These are basic services/questions that should be given/answered.
If you look on their Facebook page, they wrote "That's life" to a complaint anout a dog being harmed in their care. That's the professional kind of care you receive at Brizes. Even if the reviewer was not accurate, you really don't say 'That's life!" to someone.
Needless, to say I will be going elsewhere. read more