Car broke on I-5, just 3 miles from Rick's shop. We limped in and spent the night in his parking…read morelot. Rick not only figured out what was wrong, got parts, fit our repair into his very busy shop and gave it back to us by end of day, but he did so with a smile on his face and some good advice about where we could get a fantastic cinnamon roll and latte! Rick's shop is the home of real, old fashioned mechaincs; is clean and professional, and Rick is a good Samaritan in a mechanic's coat.

This guy saved me big time today. I called Rick after my engine light went on and my temperature…read moregauge started going berserk 10 miles north of his garage on I-5. I googled "auto parts" and God sent me Rick! He calmed me on the phone saying he would look into it when I got there. When I arrived he quickly came out and plugged in the computer to read the code. He let us know that we needed a new thermostat but he assured us that while we should replace it soon that we could make it the rest of the way. Literally we were off the road for less than 10 minutes. If I lived even remotely near here I'd make Rick my regular mechanic. Don't hesitate to stop if you need help. Honest man with an outstanding service ethic. Thanks Rick. My whole family appreciates your assistance.

Started with parts then work on my 390 and escalated to buying a new 390X. It was the best…read moreexperience in buying a vehicle you could ask for, no pressure to buy junk warranties, no BS addons. The whole staff did good by me even when I called less than an hour after buying it because it was dead as dead can be (battery was a dud). Good people, great shop.

Brought in a 2006 TE 610 with front brake issues. They said spare parts might be an issue becasue…read moreof how old it is. They said it would be 2 weeks before they could look at it. The Service manage said he would check and see if it was something simple. He came back 15 minutes later and said it was fixed. Charged me 20 bucks! Good folks here. I will be returning. Maybe buy a new bike!

Kendall Lexus of Eugene is one of the best dealerships I have ever had the pleasure of dealing…read morewith. Their team is highly professional and their inventory is top notch. I was purchasing a vehicle from out of state and not only did they hold the vehicle for me (with a deposit of course), but they even picked me up from the airport. I felt comfortable purchasing a vehicle from them and their service is outstanding. They made registering an out of state vehicle easier than I could have hoped for and even put cold bottled water in the car for my ride home Thanks Kendall Lexus Team! P.S. Mike Morrow is who I worked with and is a true professional with lots of patience!

They were nice enough, but.. Set me up with an 11 am appointment. Got there 30 minutes early (as I…read morehave a 3 hr round trip) just to find out that lunch break starts at 11 am. Huh? Why give an appointment on the hour you take lunch. Do your clients time mean nothing? So 3 plus hours later I got out of there with a glorified tire rotation as there is not even an oil change required at the first 5k service.

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

We were able to get our bike into the shop on the same day we called! The lady who assisted us was…read moreknowledgeable and friendly. The price at the end of the day was more than fair! Thank you Cascade Cycle!

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

The best service I have ever received. Laurel worked through a very difficult situation, never gave…read moreup! t

Had a great sales experience at this dealership, I highly recommend them to anyone looking to buy a…read moremotorcycle or needing service on their current bike.

This is where I bought my Classic car betsy. She is a fixer upper, and we have just been doing that…read morewith this car. I drove up from California when the vehicle was advertised on craigslist. There are a lot of other classic here being sold. Thank you Summers Car Company Classics for having my dream car.

Jesse and Ann were great to work out the purchase with. Great selection of cars to pick from…read more Jesse did everything he could to make the purchase easy. Even though the special order original rims were in boxes in the back, he made sure I had those before I left. The car has nice aftermarket rims on it. I'm sure the original rims could have wound up on Craigslist instead at other dealers. Great old school car dealer. Thanks!