Just received my new ring from Brilliant Earth. It is the most beautiful, stunning piece of jewelry I have EVER seen. I am so in awe of how beautiful it is everyday. I ordered my ring before the stay at home order was put in place and once everything changed expected to not receive my order on time. I was very surprised and pleased that not only was my order on time to the day, but it was absolutely perfect. My husband and I have been married for 15 years and planned to renew our vows this month on a cruise. He let me pick out and order my own "upgrade". Obviously we don't get to go on the cruise anymore...another time. But, I was still so surprised that my ring came on time. Thank you so much to everyone at your company. Every phone call, email and interaction I've had with everyone there has been excellent. I run a large business, and love to see other businesses really doing a great job. You all should be proud of the work you do. Thank you! read more

Our experience here was amazing! We never felt pressured and we were shown exactly what we wanted. I've had the ring for a few days now and it's absolutely perfect. read more

Brilliant Earth - Jewelry Near Me - Washington, DC, District of Columbia

So, I think I got my expectations set way too high for the Brilliant Earth showroom in Georgetown. My coworker had an amazing experience here and all of the reviews on yelp are top notch. My experience was pretty meh. The store itself is really pretty and has a modern industrial feel. They had a ton of different settings available to look at, and the other couples who were there seemed to have animated, enthusiastic, and engaged sales people. The lady who was helping me and my boyfriend probably could have had the same demeanor if she was selling coffins. She did not seem happy to be there and did not acknowledge what an exciting and big decision it is to be shopping for engagement rings. She seemed rehearsed, uninterested, and like she couldn't care less if I liked what I was looking at or wanted to buy anything. She walked us through the settings case, and had me look at what was there and pick out any that I liked. Then we went and sat down and she gave us a little spiel about diamonds and the 5 C's or whatever. She measured my ring size and then seemed to be done with us. I asked to go back and maybe look at different settings once I realized I didn't love any of the ones I chose initially. That seemed to annoy her a bit. I felt pretty awkward. In any case, I left with no idea of what I want and I am going to have to keep looking elsewhere. read more

My girlfriend and I recently had an appointment to look at engagement rings together at Brilliant Earth. We knew we wanted to use this company because of their sustainable and eco-conscious mission and we were blown away with the customer service we received. Our jewelry consultant sat with us and helped us each pick out a unique ring that suited our (very different) tastes. She went into great detail about the 4 C's of diamonds and helped us really understand how to find the best stone for our rings. We both walked away knowing exactly what we wanted and feeling like we had learned so much. I would absolutely recommend Brilliant Earth to anyone who is looking for a new piece of jewelry! read more

I am so disappointed by my experience here. Ring shopping is supposed a positive and happy experience but our experience was anything but that. From the moment we entered, the receptionist was rude, unwelcoming, and told us we weren't scheduled for an appointment even though we were. She eventually found our appointment but didn't apologize or handle the situation correctly in the first place, making us feel in the wrong when we weren't. After waiting 15 minutes past our scheduled appointment time, we were finally taken back. The woman helping us asked us zero questions about us, our relationship, or what we were looking for. She showed us about 9 rings she had pulled based on our "preferences" from filling out an online questionnaire in advance of our appointment. Only 1 of the 9 rings she pulled matched our preferences. I swear she never read our preference sheet and just pulled 9 very different rings. So that was frustrating and a waste of time when the appointment is only 50 minutes, and even less at this point because they took us back late. Throughout the appointment, we felt very rushed and the woman was not helpful. She barely showed us what we wanted (she showed all round stones and barely any cushion cuts). She failed to show differences between rings/settings/stones. When she showed comparisons of stone sizes and types, she only showed 3, and 2 of which were very similar. Then she asked us to pick which one we liked and assumed based on that pick that everything else was eliminated. Except, we didn't eliminate other options, we were just never shown them! When we asked to see a side by side comparison of natural diamond to lab diamond, she showed us a round cut lab diamond vs a natural diamond emerald cut to compare - which are two very different cuts and it was like comparing apples to oranges, which isn't helpful. She failed to explain the 4Cs clearly, mostly because she didn't seem to know them herself and said she would have to "research" them and get back to us. We walked away feeling so disappointed. It was as if the sales woman stuck to her script and was never actually invested in us and what we needed. When the appointment was going to a place of still trying to decide on what setting we wanted, instead of spending more time to sort that out, she just went straight into diamond options, which we clearly weren't ready for because we didn't even settle on a preferred setting choice yet. I wish she picked up on that and slowed the appointment down to focus on what we needed in the moment and then scheduled a follow up appointment to discuss the diamond options. I can't imagine we would ever go back, but if we did, we would definitely ask for a different sales associate. read more

I walked into Brilliant Earth a few months ago knowing practically nothing about diamonds or jewelry for that matter. I had a budget in mind but that was pretty much it. I was the perfect victim, ripe for the taking but luckily for me the staff at Brilliant Earth are not salesy and I never felt pressured to purchase something I am not comfortable with. The entire process was simple, made an appointment online, picked the diamond and ring at their showroom, ring arrived in my office after 2 weeks. I worked with Hannah, she educated me on diamond selection and worked patiently with me to ensure I got the perfect ring. My fiance loves it and gets compliments on it all the time. For anyone looking to get an engagement ring, I highly recommend Hannah, she knows her stuff and is an awesome human being! read more

My experience with Brilliant Earth was nothing short of amazing. When I made my appointment online, they asked me what my preferences are and were able to show me rings based on my personal style. I fell in love with the first ring that they showed me. I wanted to come back for a quick appointment to take a second look at the ring and they were very accommodating. They created the ring and shipped it in a timely fashion and it is absolutely beautiful. read more

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Had a good appointment with Tasha. She was friendly and professional. Meeting started on time and Tasha did a great job pulling different items and working to find me a ring that matched my needs. read more

My partner and I tried to get rings here, but they make it very difficult. If we're spending so much money, I'd expect better service. They didn't return our phone calls, and there isn't even a phone number to reach the Georgetown store. You have to make an appointment to see rings and even to pick them up once they've been ordered, and they make it hard to get an appointment. Ultimately we gave up and went elsewhere. Save your time and go to a small business where they can provide personalized service without making you jump through a ton of hoops. (Market street jewelers is a good place if you are in DC--that is where we will be going now. The process there has shown to be much smoother and more personalized.) Listen to all the one star reviews of Brilliant Earth--I wish I did. read more

This review is far less about their product and more about their customer service. My now spouse bought my engagement (and wedding) ring from Brilliant Earth online over three years ago. I happened to be in SF a month ago and went in to get my engagement ring looked at as it was a little warped. That whole process was fine, the SF folks were great. I've come into the D.C. Brilliant Earth location twice now and both times their attitudes have left me wanting. They've treated me as if I was annoying them, taking up their precious time when they could be doing something else. Also, apparently even though I took the ring in to be looked at/resized, they put the order under my spouse's name. Even when I paid with a credit card in my name and made subsequent appointments under my own name, everything was still under my partner's name. Honestly, I felt more like they treated me like the ring, and by extension me, my partner's property. I get it, they need to make sure I'm not trying to steal someone's ring, but they could have treated me a little better. read more

My fiancé and I visited the showroom in DC where Basia gave us a very detailed overview of the rings and our stone options. We ended up deciding to get one of the rings we saw on display by ordering it online with our personal customizations. Basia showed us excellent customer service and she was with us every step of the way through this process. I was pleasantly surprised with how often she gave us updates and how genuinely concerned she was with our happiness. Basia definitely made this experience magical for us! read more

Brilliant Earth - Jewelry Near Me - Washington, DC, District of Columbia

The greatest customer service experience. We have purchased three rings with brilliant earth and we love each of them. Incredible product and will bring our business back whenever we are in the market for jewelry. read more

My then boyfriend and I went ring hunting in October and made an appointment at this location. The experience was nice - the show room is beautiful and we got to see the selections I wanted to see. Unfortunately our sales rep wrote down the wrong size for the stone shape I wanted, which resulted in the ring not being what I wanted. My fiancée was none the wiser and picked it up, proposed a month later, thinking everything was great. I had to break his heart and tell him it wasn't the righT sized center stone. We saw the mistake in the order form the rep hand filled out. This was not pleasant for me to come to grips with, but I wanted this corrected (we went through all the trouble of finding a jewelry store that carried non-diamond center stones made with ethically sourced and recycled metal WITH a beautiful range of styles to select from for a reason). So I wrote an email to customer service and explained the situation and mistake. The customer service rep who responded is named Jeremy D. I believe he's based out of the headquarters in San Francisco. Even though we had passed the 30 day return window, he put in an application to appeal and make an exception. Luckily it went through, and he helped me get the right center stone that I had originally asked for. The super premium moissanite stone is absolutely gorgeous. It's sparkles better than any diamond I've seen on anyone. The color is amazing. The Aria setting is dainty, timeless, and gorgeous - anybody would be happy with it. I don't think this is a ring I ever want to upgrade. Jeremy stayed on top of everything and emailed me every step of the way, and offer me options for payment and pick up. Our first initial interactions included scheduled phone calls, one which he was extremely professional and knowledgeable. He made sure I was able to pick up the ring before I went out of town. My five star review is for him! read more

I had my eye on a certain wedding ring since we were engaged and I wanted to go into Brilliant Earth to try it on before we made the purchase. I hadn't realized that it was appointment only but was lucky that there was an opening one Saturday afternoon. Robin was super helpful and was completely supportive of whatever I chose by not attempting to steer me in any kind of direction. We received the ring a day earlier than promised and it is exactly what we wanted! Another plus, every purchase has 30 days to either upgrade, downgrade or resize free of charge! read more

LOVE LOVE LOVE Brilliant Earth!! This is not just a jewelry store, but rather a jewelry experience, and quite an amazing one at that. My fiance and I found this company during our search for an engagement ring. After LOTS of research and credibility checks, we decided Brilliant Earth was right for us. At that time, there was not a Boutique located in DC, so he ordered online. I can't speak to that experience myself, but my fiance raved about how wonderful it was for him; excellent customer service, excellent quality of diamonds & metals, and overall an easy place to work with. When we started the search for our wedding bands, I was thrilled to find out that there was now a Brilliant Earth Boutique in Georgetown! I reached out to make an appointment online, and they responded very quickly; I was able to make an appointment on the date & time I wanted. The day of our appointment, we ventured into Georgetown and found the Boutique is located in Cady's Ally, a super cute & hip, sort of hidden away part of Georgetown. The Boutique itself was very clean, cute, and simply chic & elegant. It's on the second story of its building (stairs & elevator available), and is behind a locked door that must be opened by the staff for you. Water is available while you wait for your appointment. There's also a case/display in the waiting area filled with a small snapshot of what BE offers. Our appointment was with Kimberly. She was wonderful to work with. She was very knowledgeable about the company and its products, and 100% customer service geared without being overbearing or aggressive. I never felt pushed to buy anything, and was able to try on what I came for as well as items I decided to try that day. Kimberly also took the time to answer my technical questions about differences between settings with both an explanation and showing me using rings in the Boutique. Her coworker, Ariel, who specializes in custom ring design also spent time with us when we inquired about this option. Overall an excellent experience and company. I absolutely LOVE my engagement ring and look forward to working with Brilliant Earth in the future. I highly recommend this store & company to anyone looking for their perfect diamond for any occasion. Quick tips: -All rings in the Boutique to try on for women are size 6; for men size 9. -If you know what rings you'd like to try on at your appointment, make sure to tell your them prior to the appointment; they will try to "fly in" any rings that are not available in the Boutique. read more

I bought my fiancé's engagement ring at brilliant earth. We had help from Basia, who was amazing. She helped us understand diamonds and gave us really good advice and made sure my fiance got the ring of her dreams! Honestly the best service, and made sure the ring came in time. Basia timed it perfectly! I am truely happy for the help and can recommend everyone to go there! All the best Amir read more

One of the reasons that it took me so long to propose was that I was completely clueless when it came to picking out a ring that my fiancee would like and that was actually a quality piece (worth the money). I heard about Brilliant Earth from my sister and found the ring that I wanted within a few minutes of searching the site. The company's philosophy and ethically resourced materials/products put me at ease. I needed to make a few upgrades to it and Brilliant Earth was incredibly responsive and supportive. When it was time for payment they helped walk me through the transfer of funds and sent confirmation immediately upon reception. The proposal went great and she loved the ring, however it didn't fit. We went into the store where they took sizing, refitted, and returned within a week at no charge. This experience was so excellent that I decided to purchase the wedding ring through Brilliant Earth as well. I was concerned how the engagement ring would look with the wedding ring and Hattie with BE took some pictures of the two rings together to give me an idea of what they might look like and sent them via email. This was a tremendous help and saved me a bunch of time. The ring arrived yesterday and my fiancee is absolutely thrilled (good work Hattie). My experience with Brilliant Earth has been perfect. They have helped me with design choices, insurance for the rings, and working around my busy schedule. Additionally the quality of the rings is superb. My fiancee is a very small lady, with very small fingers, so I had to get a very small ring. What this ring lacks in size it makes up for in brilliance, the diamonds sparkle and set off beautiful colors especially when they hit the light. She gets a ton of compliments on the engagement ring, and I'm sure more to come after the wedding day, which continues to make me look like I really knew what I was doing. One final note: Each time I purchased a ring through BE they included a set of nice earrings. The first was a pair of diamond stud earrings 1/5ct tw. and the next was a pair of Silver cultured pearl stud earrings (5MM). read more

I had a great experience buying an engagement ring for my fiancée with Brilliant Earth. Their online store had a great selection and made it easy to choose a ring and diamond at a cheaper price than what I found elsewhere. I love that they had a great selection of lab grown diamonds as these are more earth friendly and that what important to my fiancée and me. The ring looks great, arrived in a lovely box and was very well package. On the cons, a few weeks after I gave the ring to my fiancée, one of the tiny diamonds on the setting fell off! This was a bit worrisome, but Brilliant Earth assured us this was exceptional and fixed the setting free of charge of course. We haven't had a problem since then. It took about 2 weeks for them to do the initial resize, and then another 2 weeks to fix the ring. read more

Brilliant Earth is absolutely INCREDIBLE! Kimberly was amazing to work with! I recently got engaged and was so surprised! I first saw their gorgeous rings, but once I heard about their incredible mission and ethical way for all their diamonds, I knew I wanted my ring to come from Brilliant Earth! My mom told me they recently opened a store in Georgetown and asked if I wanted to check it out just to look at rings for the future together. Little did I know she and my fiancé had planned an actual appointment where I was about to pick out my dream ring! They had the whole staff in on it not to mention anything about the surprise proposal! Kimberly was just the best! She was so friendly and helpful showing my all the option of an idea I had to make it into reality. She recorded all the information to give to my mom and then pass along to Nick. He said he loved working with her too to get all the final details and purchase the ring! I cannot recommend Brilliant Earth enough! They have unique settings, gorgeous ethical diamonds and the best staff to completely put you at ease and make it such a wonderful experience! read more

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Just a fantastic experience overall. My fiance and I scheduled an appointment online to learn more about their engagement ring offerings and the process was seamless and accommodating. We received multiple confirmation messages before the viewing and were greeted with kindness when we arrived. We worked with Kim who was supreme in dealing with two first-time ring shoppers. She gave us the general rundown of the 4 C's and allowed us to handle and view ring types we liked to compare. The showroom was also very clean and modern. We had it all to ourselves for the viewing. After the viewing, I worked directly with Kim to find the perfect diamond. We regularly exchanged emails and she was so accommodating and helpful in her suggestions. Their inventory is constantly updating and the website is as simple as can be to use and compare. We were thrilled with the ring once it arrived. The service and support was exceptional. The staff knows how to completely accommodate your experience to your knowledge level and never pushes you into decisions you are uncomfortable with. It honestly felt as though Kim was working for me to find the best deal I could. I wholeheartedly recommend Brilliant Earth for first-time ring buyers. You won't regret it. read more

My engagement ring is from Brilliant Earth, and after learning about the company's philosophy and ethical practices, I immediately decided to buy my wedding band from them as well. I picked out a band on the website and was going to order online, but I ended up in D.C. over the Fourth of July to visit family and was so excited to be able to visit the showroom in person. I made my appointment about a week in advance and was super appreciative that the showroom was open during a holiday week! I received a phone call the next day confirming my appointment and the details of which ring(s) I was interested in seeing, as well as who would be attending my appointment with me. My mother-in-law and I arrived and were both greeted by name, which I thought was a sweet touch. The waiting area was very comfortable, with cases of jewelry on display to keep us occupied-- but we weren't waiting long. Nadinne, our sales consultant, brought us back to the showroom area right away. She had the ring I requested ready for me to try on, as well as several similar options. She was kind, warm, and very helpful. I'm so glad I decided to visit the showroom, because I ended up choosing a slightly different wedding band than the one I had picked out online; trying it on with my engagement ring, I could see that it was a better look. I ordered the band on the spot, and the purchase process was very smooth and quick. Everyone we encountered at Brilliant Earth was extremely friendly and kind from start to finish, and Nadinne went above and beyond following up to keep me posted on the status of my ring, letting me know once it shipped, as well as checking to ensure that I had received it and it fit perfectly (it did!). I've had nothing but a fantastic experience with Brilliant Earth and I look forward to purchasing from them again in the future! read more

I bought both engagement ring and wedding band for my wife from Brilliant Earth. They are AMAZING and my wife loves them!! The engagement ring has 2.5 ct diamond and I got it with a very competitive price. When I ordered the wedding band, they asked me to ship back the engagement ring so that they could make the band fit the engagement ring. In addition, the customer service is the best I ever got across all merchants. When I called their customer services, I only had to go through one menu to get to the representative, and I never waited for more than 10 seconds. Whoever I was talking to, she/he had all the previous conversation records with me so they know what happened and what I needed. They are awesome. I definitely recommend them from the quality of the ring and services! read more

One of Brilliant Earth's rare brick and mortar stores, this hidden gem (pardon the pun), is located in Georgetown's Cady's Alley and offers a beautiful selection of options for rings and jewelry. The staff is friendly, helpful, and ultimately eager to provide you with the best options and service at any price point. read more

I had a terrible experience with Brilliant Earth as a company. My wedding is June 3. I had a nice experience trying on wedding bands at the Georgetown showroom and ordered a wedding band on February 22. Mid-March the ring arrived and it looked completely different than the one I tried on in the showroom. On March 25, I went back to the showroom and they confirmed it was a different ring, so they placed an exchange order. By April 25, I hadn't heard anything so I called to ask for an update. They said they'd share an update in the next 2 days. Two days later they cancelled my order and refunded me $106 even though the original order was almost $1400. I called back and they said the company didn't realize that the ring I tried on in the store actually didn't exist anymore in stock and so they would have to make my ring as a custom order. The ring I ordered on March 25 now wouldn't arrive until June 2 which is way too late for my June 3 wedding. I ended up cancelling the order (let's hope I get the correct refund). Now I have to find another company which can hopefully deliver a ring in the next 5 weeks. The company seems incredibly disorganized and could not deliver product in time despite me ordering 3.5 months in advance of the wedding. You don't need this extra stress in the last few months of wedding planning! Go somewhere else. read more

My partner and I went to the DC Showroom for a ring consultation (and secret purchase!). We had a one-on-one in-person appointment with Liv, our amazing representative. Having this scheduled time to ask questions and try on rings was so important for us. We went into our appointment with a few ring styles in mind, but ended up getting something we never would have thought to get! We appreciated Liv sharing her thoughts and opinions on what to look for in our diamond and the ring style that best suited my partner. As a queer couple, we were nervous about going through this process, as some of these heteronormative rites can feel a bit ostracizing. In Brilliant Earth and with Liv, we found the experience comforting and embracing. We (I) left our appointment with a receipt in-hand, which was not part of the plan, but something that felt (and still feels) right. Liv will forever be part of our engagement story, and I cannot thank her enough for her support. read more

My now fiance and I chose Brilliant Earth to purchase our engagement ring because of good reviews, many beautiful ring options, and availability of lab-grown diamonds. My fiance purchased the ring just in time for a special vacation where he would propose. The proposal went great, however, less than 24 hours after the proposal and my wearing the Cometa ring, one of the accent stones fell out! I had not done anything that would have caused this to happen in a well made ring that is intended to be worn daily and last a very long time. We contacted BE immediately to let them know and expressed serious concern with the quality of the product. They barely apologized and didn't seem surprised that this had happened and said it could be repaired. We were both really wary of having to repair a ring we just bought and that I will wear for many years to come. Luckily, we were within our return window and opted to return the ring for a full refund. We don't want other couples to make this same mistake and choose BE to make this once in a lifetime investment - their product is not meant to last a lifetime and, after reading more reviews online, I do not think we are the only ones to deal with stones falling out way too early. This is unacceptable and you should take your business elsewhere. read more

They did a great job finding the right diamond for my wife on our 10th anniversary. They were respectful of budget and time. I was able to schedule an appointment on short notice that fits my schedule. Shayna Goldsmith took extra care to find the ring that met all my needs. She was polite and professional. When she found out I needed the diamond quickly she did everything she could to make it happen. She made me feel important even on my limited budget. She made my 10th anniversary a success. In the modern age of the death of customer service, Shayna made me feel right at home. She used text, phone, and email to keep in touch and make sure everything was just right. read more

My fiancé and I did a virtual appointment with Hannah and it was so informative and fun. I had an idea of what I wanted my ring to look like but never felt like I would actually be confident buying via video chat. She went over all the options she thought I would like. Hannah also showed me a few variations of what I wanted just to make sure I was solid in my choice. I didn't feel any pressure to commit when she asked and felt like she was so thorough that we ended up purchased the ring during the appointment. I am so excited for my ring to come and thankful for Hannah's kindness and knowledge. I would 100% recommend Brilliant Earth! read more

Had a 2 pm appointment. Was not taken to the back until 2:15. Salesperson mumbled -could not have cared any less about helping. Wanted to see a different shape but was told we were out of time. This was the only time we could schedule-they were late and told us that was it. Will not be returning. read more

Stopped by as a walk-in on a Saturday. The front desk insists that an appointment is mandated even to look at their rings. The showroom is closed to anyone without an appointment. There are like 20 rings in the small reception area for walk-ins like myself to look at... I have never felt so unwelcomed at a store... It is a shame since I have favorited 12 or so ring settings on their website, traveling 2 hours to DC looking forward to seeing them. This unwelcome experience has cost them my trust and business... read more

Had a wonderful time picking out and talking to the great staff at Brilliant Earth. Their website is very easy to use and the staff were extremely helpful throughout my engagement ring shopping process. The ring itself was much more beautiful in person than in the images online! Looking forward to my next purchase here! read more

Visited the showroom in December for an in-person showing. We had to book the appointment a few weeks out due to demand and COVID protocols, but it was well worth it. Melissa helped us throughout the whole process and was extremely helpful. She was patient with all of our questions and even asked us questions that we had not thought about, so that we could be sure we were selecting the right ring. She provided great insight into the difference between the lab and natural diamonds, and worked to meet all our preferences within our budget. A few months later when it was time to purchase the ring, Melissa was a short email away to do a quality check before submitting our order. She even verified that there were no issues with the order in the system after the order was placed! Overall it was a fantastic experience and I highly recommend anyone to make an appointment if you are even thinking about it. read more

I took my girlfriend to look at some options. The attendant was welcoming and helpful. Melissa took great care to ensure we enjoyed our experience. The location was beautiful, clean, and simple. She was not pushy, but simply wished help my girlfriend find her favorite ring and create opportunities for her to get it. Quality establishment. Highly recommend. read more

My boyfriend and I met with Alana yesterday to look at engagement rings and we had the absolute best experience. Alana was so welcoming and fun but also very knowledgeable when it came to the rings. She took the time before our appointment to look at my preferences and had those ready as well as other recommendations and she walked us through the details of the different settings and stones we liked. I highly recommend making an appointment with Alana and looking at Brilliant Earth's selection! read more

I will have to say that the receptionist was very unprofessional but courteous. For example we traveled there for the sole purpose of checking this store out and we were told that this place is by appointment only. My girlfriend asked to see some rings and the receptionist never even responded to our request. However as we were leaving after being asked if we wanted to book an appointment? We traveled to get here 2 hours! It is sad that we basically couldn't come to the store to see their full inventory, and we were limited to a little show room area. Also not sure why the jewelry store has frosted glass so you can't even see the place, or the jewelry. Do this folks have something to hide? SERIOUSLY who does this? In addition, the show room door is locked, and they won't even allow you into the show room without an appointment. What kind of jewelry store is this? Needless to say, very disappointing, whats funny is as we were leaving the sign on front door says walk ins welcomed. I guess not! Needless to say this place will not be earning our business. I wonder if we were to make a purchase in this place, and something happens to the ring, do we need an appointment to get the ring fixed, or even an appointment to talk to a customer service rep? I don't know. I assume that you probably need an appointment to clean it. Just not my type of business. So 1 star. read more

Brilliant Earth - Walk ins are Not welcomed in this place. Never coming back here. - Jewelry Near Me - Washington, DC, District of Columbia

We had made an appointment 2 months in advance for my boyfriend and I to go engagement ring shopping. Our sales associate didn't seem interested in showing me what I wanted. She seemed more interested in making a sale. I had asked her multiple time to show me a setting I noticed online and said she'd get it for me, but never did. She was extremely pushing with making a purchase and the moment we said we weren't going to make a purchase, she shoed us out of the showroom and the appointment was over. Instead of listening to what I wanted, she wanted to show me what she wanted. Definitely have no interest in working with Brilliant Earth. read more

Heather is amazing! She made our experience so smooth and stress free! If you come here, ask for her!

Kelly MacDonald has been truly incredible! She is consistent and personable! We made a custom order and set up a payment plan without any stress, as she had the answers to all of my questions. Highly recommend! read more

List of incompetent and subpar customer service: 1. When my fiance and I were shopping for an engagement ring, I really liked a particular diamond. We told the sales rep that we wanted to sleep on it before we went ahead with the purchase. A few days later, we told the sales rep that we wanted to buy the diamond and she explained that it was already sold but that we could have put a deposit on the diamond. She did not mention that we could have put a deposit on the diamond or that we should because there were limited quantities. Although this was really annoying, this did not stop us from ultimately buying my engagement ring from Brilliant Earth. 2. I specifically made a meeting to see specific wedding rings, which they indicated they would have in the showroom. When we got to the showroom, they did not have any of the rings I wanted to see so it was a total waste of my time. 3. My fiance went shopping for a wedding band. Brilliant Earth did not have his ring size for the ring he wanted in the showroom and a ring in the width size (6 or 7 millimeter). The sales person recommended the 7 millimeter and a ring size for him. We made it very clear to the sales rep that whatever we purchased must be returnable since we are making a purchase without him having an opportunity to try on beforehand. She repeatedly insisted it would be returnable and to call her if we had any problems. We placed the order and when the ring arrived, it did not fit him. We immediately emailed the sales rep to explain that we needed to return his wedding band. She responded that the sale was "final" because the 7 millimeter width is a custom-made order. We had no idea that we were placing a custom-made order or that the sale was final. The receipt provided does not say final sale at all. We were also left dumbfounded since we were very clear that whatever we bought had to be returnable. 4. I tried returning his wedding band and the DC location was absolutely unhelpful. I then contacted the corporate office for help. They were also incompetent as I had several phone call conversations and countless emails back and forth just to return the ring. They finally decided to provide me with a wedding band that fit, and they agreed that they would ship it out by a certain date since my NY wedding was quickly approaching. Of course, they shipped out the ring after I already was out of town for my wedding .....Totally stressful as we needed to figure out what he was going to do for a wedding band for the day of the wedding -- which was a few days away. read more

I did a lot of research when trying to pick the best engagement ring for my now fiancée. She said "Yes!" by the way. I couldn't be more pleased with the entire process of selecting the exact diamond and actually seeing a video of my diamond beforehand. From the selection, to the customer service, to the delivery to my door, the entire process was easy and exciting. Brilliant Earth is more legitimate than any of the big name jewelry stores and the website is awesome. I will definitely continue to use them for future occasions. Five stars! read more