I recently purchased two pairs of sunglasses from this manufacturer at a boutique in Florida. When…read moreone of the sunglasses broke the day after purchased them and the day I flew back to AZ, I very concerned since I didn't have a way to return to the store I purchased them in. Lucky for me, the home office is located in north Scottsdale so I contacted them through their website to determine my options. Within a few days, I received a response from Karon who let me know that she would be able to help me. She kept me informed while she gathered information to exchange the broken glasses for an identical pair. She was also flexible with her schedule to facilitate the exchange. I really appreciated how helpful they were especially given the location was not a walk-in store. Not once did I receive any type of push back for the return.

The pool supply company that I shop. Carries this line. The polarized pair I bought remarkably…read morehave two different lenses. Although from front on they appear matched when.putting them on the right lens IA completely opaque. Rough to the touch and now crushed beneath any car tire to follow my discovery. Couple clicks reveal msrp 6bjcks I paid 23. If anyone reads these. I'd think twice. Look twice before paying 4x more.

Came here last Thursday for a work event that I needed to pass out gift cards for. I walked in…read morethere with 20 $200 gift cards ($4,000) and passed them out to customers that attended the quick presentation in store and then could shop. I had clients and work partners present, and everything was great until after I passed out the gift cards. I was trying on glasses with my work partners, who had asked me if the gift cards expired. Jelena took it upon herself to interject into my conversation and let them know it doesn't expire, and that I was in the wrong for telling my customers that we did not have to use the gift cards that day. To be clear- I understand there is a commission aspect to the job, however we purchased a total of 30 $200 gift cards from the store leading up to the event, and I came with 20 so that I could disperse out the other 10 as incentives for my work partners. Jelena was extremely hostile and rude to me in front of my partners, asking me "how I would feel if someone said that to me." She continued on and was being extremely rude and unprofessional to me in a public setting. She ensured that everyone that overheard her would not be returning to that location, let alone buying glasses from her. Most people DID use the gift cards that day, and there is absolutely no reason why she should have berated me in the store when I am not the event organizer or said anything that should upset her. I'm not going to lie to my clients and partners and tell them that they have to use it that day, because they don't. They received the gift cards as an incentive for coming and as a thank you. She was extremely rude and I know for a fact I will never be returning to that location or purchasing a pair of sunglasses from her.

While I was buying time waiting for a hat design to be done, I stumbled upon this place. I dig…read moresome cool shades but really have no knowledge of the types, brands, lenses, cost, styles, and such. It can be intimidating for sure! On March 4th, around 7 pm I entered this establishment. First I was welcomed with a warm greeting. It wasn't cheesey, promise. It was genuine, with a great smile The young lady gave me the run down on all the different shades there. She was able to show me a ton of different styles. Along with answering any of my questions. She made the experience pleasant and memorable. Although I wasn't in the market for a new pair of glasses, the next time I do need some, I am heading back to this place. Andrea, I think that was her name, should receive more than 5 stars for her great service and attitude. She was super friendly, outgoing and made my experience memorable. Thanks again!!!

Osman was extremely helpful. He was available to answer questions but did not pressure or hound us…read moreas we shopped. Ended up buying three pair of glasses as a result of his patience and customer service.

Other than the fact that this mall is getting run down, it does not help for employees to be rude…read moreto paying customers. My partner and I wanted to come in to look at sunglasses and purchase. The guy that was working said the following as we walked in "sorry we are at capacity, thanks" instead of asking us to wait outside while others left. The store has a sign of a limit of 4 people while shopping well there was more than 6 people in the store. The guy was white and we felt discriminated against. We left rigjt away and was turned off by the lack of respect and service from this place.

Hours state that they open at 6 am. Its currently 840am and I unfortunately forgot my sunglasses at…read morehome and we left our gate. We have been waiting for 40 minutes and still nobody has showed. It seems this is a common issue as I see another review for the same concern. I suggest your team changes their hours if you're not going to open according to your published hours both online and store

They don't enforce federally mandated mask requirements. Employee told me people are allowed to…read moretake off their masks to try on sunglasses and allowed two women to argue with me when I asked them to please put their masks on so I could shop too. Good luck not getting COVID!

Quay Scottsdale is located the Scottsdale Fashion Square. Quay sells beautiful trendy,stylish and…read moreaffordable eyewear for women and men. Staff are helpful. If you like those yellow lens for the outdoors, (are you thinking Bono?), this is the place that carries them. Free covered and valet parking.

"Anyways!" Great styles, craftsmanship, and selection at an affordable price point. Friendly…read morecustomer service; Our sales person was wearing the super cute lavender shade with her lavender sweater. She made my experience a lot of fun. Will shop "Key" again.

I went here today later around 7pm and there definitely seemed to be a lot of customers here. I…read morealways wish this store was a little bigger but you obviously can't build it out more. I think this store has been in Fashion Square Mall for quite a long time. I bought a pair of Prada shades in 2017 and even though not a ton of wear since then as I have another pair of sunglasses the nose piece fell off on them but I did still have the piece thankfully as well as the original receipt. Kianna helped me put these back together which really is a science she has an entire kit and everything. It's employees like that who go very far in life I was very impressed. Keep doing what you're doing Sunglass Hut.

I just needed a pair of polarized sunglasses…read more When I walked in, the lady approached me and asked me if I needed help. I told her I am just looking. She said I can try on anything and pointed to the mirrors. I kept looking at the prices trying to find something in my price range. She took the time to explain to me the difference between polarized vs nonpolarized, she even showed me a diagram that shows the difference between polarized vs nonpolarized. Although I wanted raybans, I didn't know they made nonpolarized versions. Overall, the lady was very attentive, nice and cordial. She gave me her opinions and told me the prices about it. I like the service here, I ended up buying a pair of polarized sunglases - very expensive but worth my purchase.