Property management is often thankless, I suspect. I can just say that my condo building and association have benefited from good value for the property management services we've paid for (we've also been blessed with knowledgeable, experienced, caring trustees). At a unit owners' (virtual--Zoom) meeting in mid-December 2021, in fact, our BRIGS (formerly Barrington Management) property manager, Debbie Davie, was given UNANIMOUS commendations, thanks, and applause from a quorum of owners. For 15+ years. Debbie has cared for our property, owners, and residents as best she can. For example, last year as I was installing an outdoors a/c cover, I mentioned to Debbie, who was walking by, that in the past two years, covers had been stolen from my air conditioner, which is too big for me to move indoors. Debbie stopped for a few minutes to discuss security--mentioning some worrisome situations that she herself had endured at properties. Many times she has responded in a timely fashion to my calls and emails (I haven't really needed to contact her since BRIGS' merger, so can't say whether that has changed...I did have good experience with a number of BRIGS staff in July 2020 while dealing with an insurance company and adjusters about water damage: At the time, Myra in BRIGS' Arlington office helped find essential info for my claim--and stayed after BRIGS' business hours to do so--on short notice during the COVID pandemic, when many businesses were operating with reduced staff. I noticed a supervisor's email address in Myra's signature lines (for unit owners/residents to offer feedback), so I offered my thanks up the line to BRIGS' Daniel Scarry, Andy Mirsky, and Scott Wolf, with especial commendations for Myra's wonderful service, which had helped me file a claim as soon as possible. While unit owners and residents here admittedly have needed patience about some things (e.g., extended buzzer functionality issues, exterminators...and once, a property manager-on-call wouldn't take my calls to BRIGS' answering service after my second call-- to which, if I recall correctly, he replied that a plumber could come on Monday...but I was calling on a Thursday (Thanksgiving) night, when my unit was flooding...I finally found a plumber to come that night to alleviate the situation), BRIGS has had to exercise some patience, too: residents in my building stack can be hard to reach, especially on short notice, to give permission for plumbers to check their unit for a leak or to turn off the water supply, for example. I'd like to thank Debbie once more for her part in my whole building complex's positive experiences with BRIGS. Thank you, Debbie and BRIGS! read more

My experience renting from Briggs Management was extremely frustrating. We had a shattered window in our apartment throughout the winter that was simply covered with tape and never properly repaired despite multiple requests. Leaving tenants with a broken window for that long is unacceptable. Communication with management was consistently poor. Emails and phone calls frequently went unanswered, making it very difficult to get even basic maintenance issues addressed. Our interactions with Jessica Rosa were particularly frustrating due to the lack of responsiveness and clear communication. I've rented in multiple apartments across Boston and have never dealt with a management company this unresponsive. If reliable maintenance and communication matter to you as a tenant, I would strongly think twice before renting from any property managed by Briggs. read more

Horrible arrogance and terrible treatment of owners and residents. Costly and not worth the money. read more

They do zero follow up. They also send nasty emails with no signature. If your condominium group is looking for a management company - DO NOT USE BRIGS if you need to contact a member of the board, they ignore you If you need ice melt for ice dams - they ignore you When trees should be trimmed back off roofs, they tell you it's done when it's not How they get away with this? Your condo board lets them read more

I would not even give this management one star if I had the option. I moved to the Ashland area in June 2025 and my experience with the management especially the property manager, Tracey Rhodes has been consistently disappointing. She rarely answers calls, does not return voicemails (which are often full), and responds to emails selectively at her convenience. Over the last five months, we have received incorrect warnings, been instructed to follow rules that are not listed in the handbook, and have dealt with ongoing unnecessary pressure from management. The overall environment has become hostile and uncomfortable due to the way concerns are handled. The property manager's approach feels intimidating rather than supportive, and it has made living here far more stressful than it should be. read more

Absolutely worst "property management" company I've ever seen. I'm renting in a condo association they manage. They refuse to communicate with tenants, literally I email them and CC my landlord and they reply and take me off the email chain. Their condo rules include a long list of possible fines. They are not in the business of managing the property but rather surveilling the property for opportunities to make money off people. I've lived here for a few months and they've already tried to fine me/my landlord $500 for not submitting move-in forms (I did submit them), $250 for getting a couch delivered (for security?!), and $50 for not closing the lid of the trash bin (I'm sure I closed it as much as it could close, seriously?!). It's really wild. I haven't seen a single person actually being helpful to the residents. Also, the roof deck supposedly opening in the fall.. I've heard it's been 'under construction / awaiting permits' for years. I don't know who would ever hire these people. read more

If I could give less than 1 star, it would still be much more than they deserve. They took over the PM for Battle Field Road in Lincoln, a 120 unit HOA and ever since they have done a terrible job! The property manager person: Debbie Davie is so unprofessional and cannot care less about her job or the association. She NEVER responds to phone calls (even if hers is listed for emergencies, too), never empties her VM (cannot leave a VM), rarely responds to emails (usually after escalation to corporate- even if that doesn't work anymore) and when she does she has an attitude, is rude (told me - an owner part of the HOA that a message addressed to 'Dear owners' did not pertain to me without actually responding to a simple legit question raised by the unprofessional mass communication she sent over without putting any thought into it prior to blasting it out). She claims of having 20+ years of experience but I doubt she can even manage her own property. I have never seen anybody - in any job- being so h professional and uninterested in a job. I'm so disappointed that the board of this HOA didn't do any due diligence on this company before hiring them back in Feb 2025. Only the reviews here- all of which mention similar issues- would have been enough to stay away from such a failure! read more

They manage my condo building and once took over a month to fix the main door to our building, leaving our mail room and residence completely vulnerable to thiefs. They also neglected our building's broken fire alarm system until I called the fire department on them. They allow their workers to block fire lanes and exhibit a consistent disregard for safety and neglect. They also lie and steel.. be careful.. also check out how many better business bureau companies filings they have. Crooks read more

BRIGS was short-lived in managing our condominium. It was such a terrible company in their quality of service. They refused to answer even the simplest bill questions. All they cared about was to get paid. They did not want to be bothered with the homeowners' and residents' questions and problems. Definitely keep away from this company! read more

Recently had a billing issue. I want to thank Laura for handling the issue. She was professional, responsive and extremely helpful. Much appreciated read more

The intercom in the lobby has not worked for more than 6 weeks. So friends and delivery people cannot use it to contact me - I have to hang out in the lobby and wait for them or hope they know my phone number. It just needs to be programmed with my correct phone number, not such a big deal. I have phoned Brigs several times. The person who answers takes the information and promises a return call, which never happens. I left a voice message with a senior executive and he did not call back. My landlord has phoned several times and is told that a work order is being put in, but the intercom still does not work. read more

Unresponsive to emergencies. Unable to manage contractors providing building services. No communications between individual property managers, on call staff, or upper management. Frequent turnover of property managers. It is almost like they see their duty to lower the property value of a condo association. read more

Don't ever hire this company. They openly steal from owners. Employees neglected to tell us that repairs were needed in the building. They charged $700 for a ceiling repair that was a spray paint solve. They charged $600 for a "cleaning fee" and we were subsequently told by the unit's occupant that nothing was cleaned. They're a racket, unconscionable, untrustworthy, disgusting. read more

The worst! Very unprofessional! Rude ! They lie and are sneaky! I own a unit in one of their buildings Littleton rd Chelmsford there is mold in the basement. After trying ti hide it people started to get sick. Now they decide to take of it , everyone has to clean out their storage. Myself and other people here rented storage pods , at our own expense because Briggs operates like this. After our units arrived and were placed in our parking spots , Briggs notified each of us they are giving us fines for getting pods! I had to movers too ! They are terrible! Anthony Quaranto read more

The worst management company ever. Thy literally do nothing, never solving any problems. I have no idea what we are paying them for.

As a realtor, I deal with property management companies all of the time, this company is HORRIBLE. Terribly unresponsive, rude customer service, and no sense of urgency. Steer clear! read more

Unresponsive to your requests and they laugh at you if you call back. They make you feel like you are an idiot.

They are simply a piece of s... These people should go out of business. They run condo associations without contract, take advantage of condominium owners all the time, they setup bank accounts out of state and conduct shady financial practices. Most of their employees are not capable of running any basic function. Their charge their shady services way higher that the market average and keep charging additional "services" monthly without clear reason or proof. Of course, they do not post all backup documentation in the condo portals, so any owner is unable to verify anything. Stay away of this property management company if you or your condominium association do not want to go bankrupt. read more

If you wanna feel like living in your parent basement when go for it!! Fee for everything! Manager is borderline rude!

I bought a house in condo association this company was managing and it was an absolute train wreck. A lot of turn over from their staff and just lack of response and knowledge. Would not recommend them. read more

Thankfully, they are leaving after just three months as property managers here (during which time increased the condo fees). Time to celebrate! Oh boy, what a ridiculous email we received today. Completely unprofessional to say the least. i.e. provided subjective vs. objective information related to land development, etc. I have to say lol. I'm not saying my reviews are the most professional because they seem to more of fault finding rants. Hopefully, I will find some amazing food soon to report on! read more

This management company was the reason I sold my condo in Framingham ma. They embezzle money through multiple fines. They levied fines against my tenant totaling $1000 within a few months. taking pics of her children saying they left trash. Accused tenant of illegal parking even though they don't own a car. They're condo fee is the highest coupled with fabricated assessment. A trash fine of $500. The CEO Scott Walsh can't be bothered. no one is in the office, they all work from home with no in person communication with anyone. I ended up selling condo because of Brigs harassment. they're the worst. read more

We have just moved in to this complex and the HOA is terribly unresponsive and charges small hidden fees. We were charged a 'move in fee' of $100 for use of the elevator, but on move in day this amenity was broken, as a result we had to carry our furniture up 4 flights of stairs. When we reached out to our building manager at Coral Gables we received nothing bur cold corporate responses, not a great start to a new home. Now after a week of living here our garbage disposal broke, lets see how long this takes to get it fixed... Last note: we were told the wrong parking spots as well and as a result our car was towed and we had to pay another $200 for towing. Thanks Brigs! read more

I'm shocked by the positive reviews on here. I have owned a condo in a Brigs owned building for over 10 years and I have never had an interaction that was not a complete nightmare. They are not responsive, never take any accountability even for items that are clearly their responsibility and flat out skirt even the most basic responsibilities of a management company. I have no clue how they are still in business. If you are looking for a management, look elsewhere. read more

We are residents at the Hallmark Garden Condominium managed by Debbie Davie, and she is supporting tenants here who are racist against us and harassing us. She sent us a threatening letter trying to intimidate us without even looking into the facts of the situation. When confronted, she refused to investigate into our very serious concerns and said that she only speaks to owners.I think it may be possible that she investigated and realized she was wrong. Debbie acts like renters here have no rights, and I can't even imagine being an owner here. She is buddies with our harassing neighbors, which I'm pretty sure is against the law. I think it is because she thinks most people who live here that are renters are poor, so she can ignore or even violate their rights. She even told tenants not to hang clothes near the window to avoid looking like a rental unit. She refused to deal with the rat and pest problem. We have a cat. How the heck do we have baby rats occasionally walking through? The trash is always full and embarrassing. People here have to put the trash on the side and it makes the area unwalkable. Do not rent or buy at Hallmark Gardens or BRIGS LLC. The tenants here are unreasonable and family friendly. Their kids are always screaming in early mornings. We have broken no laws, and they were mad because we asserted our rights. It's wrong and against the law to have favorable treatment for one tenant over another. I don't want anyone to have to deal with this. Do not support a business that is okay with racism or harassment. read more

This company does not even deserve 1 star. The relationship we have had with this company, as renters of one of their properties, has been the most toxic, unfair and inhumane my partner and I have ever experienced in the 15+ years of us renting. After the lease was signed there was absolutely no pleasantry and zero humanity. We moved into a FILTHY apartment, the previous tenant lived in our unit for 10 years and the apartment was not cleaned what-so-ever before we moved in. There was so much animal hair, buildup of dust and scum it felt like it should be illegal to allow new tenants inside. Apart from that, the floors are seriously damaged and there was no attempt to make any repairs to the flooring until 2 days before our move-in, which wouldn't have allowed enough time for off-gassing (law requires 5 days for off gassing) or for the floors to dry properly before moving our beloved items inside. So, we moved into a filthy, dingy apartment with floors that have to be covered with rugs in order for us to feel anywhere near like this is a 1bd home worth $3000+ a month. After a month of back-and-forth communication that lead us nowhere but already asking to be let free from the lease, our fridge broke and we lived out of a cooler for 4 weeks during the summer. The maintenance made us wait until the tenant above us moved out and then they gave us a dirty, fridge that was 25% smaller than the one we originally had with broken shelves. On top of all of this, our heat on cold days stays around 55-62 degrees. We have begged and pleaded for solutions, only to be given a space-heating-unit that has tripped our power and set off the fire alarm while we are sleeping MULTIPLE times and still cant get the heat above 62. Heat is supposed to be included in our rent and now we are paying out of pocket for the additional electrical expenses while being in a cold and unsafe environment. The communication we receive lacks any empathy or humanity, and never acknowledges any of our needs as tenants and people. We may as well be pleading with a robot to recognize us as human beings. We feel like we are trapped in an absolutely abusive hostage situation where none of our needs are acknowledged or met while being beholden to a lease that we desperately want to be free from. After 8 months of being here, we have decided we cannot continue to live in this state of an apartment or this state of mind. The property management refuses to work with us to break our lease despite the horrible relationship we have due to the condition of the apartment and inhumane communication. So, we are paying $3000 a month until the unit is filled (we have no faith this company will do anything to fill this space while we are paying) and also being charged $1500 for breaking our lease. Mind you, I'm sitting here typing this in a 60 degree apartment, with the thermostat cranked all the way up and a space heater beside me. Please steer clear of this company, we have never been more disgusted or treated so poorly by anyone in our entire lives. read more

If you've got Bill Anastasia as your property manager, you've got the best! As an owner of a property in a complex he's managed for over eight, he has been knowledgeable, professional and responsive. And as a Realtor with 30+ years of experience, I've seen it all. Count yourself lucky if Bill is managing your complex! read more

The intercom has not been working for a month! No one at Brigs returns a phone call or replies to an email. They promise a return call "later today" but it never happens. read more

I had question answered today by Talia at the front desk very professional and polite problem solved thank you again for your help

I live in a big condo community, approximately 2000 residents. Every day, there are landscapers, plow companies, men shoveling sidewalks, pool maintenance staff, painters, roof and gutter people maintaining, repairing and upgrading the premise. If there is an occasional problem with trash pick up, I call Brigs and the problem is solved. We have a very responsive and professional capital maintenance company, Dube Contracting, brought on by Brigs. This is all ongoing, thanks to our board, Brigs, and Bill Anastasia. Last year, Bill, Brigs and the board undertook 3 massive projects for the community. First they redesigned/reconstructed the entrance to the complex for the safety of the residents. Next, they arranged for catch basins to be replaced, and finally they coordinated a massive job to replace all the roads in the community. Managing our complex is similar to running a small town Recently, the state denied our community access to mosquito control measures. When residents disputed the state decision, Brigs stepped up to support residents concerns, kept in communication with the state, and helped to get the denial overturned. That was a big win for the health and quality of life for all the residents. read more

Not surprised by all the negative reviews here for Brigs. Biggest current complaint: one of their condo bldg maintenance workers regularly does not have a mask on. This morning, he didn't have one on in one of the bldg elevators. When I said something, he muttered "stupid" and then said "sorry" and took his mask out of his pocket. Does Brigs care about human lives? A neighbor from this bldg recently told me her main reason for moving out was concern for her health, due to people refusing to wear masks in this bldg, and her needing to use the elevators. My interactions with Brigs mgt have not been pleasant, either. From their adversarial and condescending tone, to their outright refusal to provide basic requested information, Brigs mgt is terrible! read more

This company is terrible... their poor rating is well deserved. We had them as the management company for our 20 unit condo building in Medford for ~10 years (I was in the HOA in all this years). Initially we had Barrington for about 5 years (they were great), but then they got bought by Brigs. This is when things went down hill. For 5 years, every year, the management of our building deteriorated. Major themes: - Unresponsive and uncaring - Resolution of issues would take an eternity - Would give the HOA false information - E.g. we would ask if they call a vendor, Brigs would say yes, but when cross checking with the vendor they would claim they were not contacted - Management prices would go up every year substantially without particularly better service - Poor diagnosing of issues on the property - E.g. We had 2 bad juntion boxes for our stair lights, and Brigs would claim it was just burnt bulbs - Rude and unprofessional top management, specially: Andy Mirsky (COO) and Michael Valente (VP of Condo management) who sent the HOA particularly rude e-mails If this company is currently your management company, I encourage you to fire them and get a better management company. read more

I agree with many of the concerns already cited by the other reviewers. There is a lot of opportunity to improve their service, reputation and customer experience if Brigs desires to. Our property mgr once told me he was managing 13 properties. Although he has much experience, I believe this is too many for one person. On site visits/walkthroughs are rare. He depends on the Board and owners to report maintenance and compliance issues which does not happen. Contractors need regular oversight and this is not happening resulting in costly mistakes to our landscaping, irrigation system and property. Common sense recommendations seem to go by the wayside. In my opinion, a property (75 unit townhome community) such as ours, can't successfully be 'virtually' managed. read more

BRIGS is a newer property mgmt company, coming from the merger of Barrington Mgmt in Arlington, MA, and Greater Boston Properties in Boston, MA. In late 2017 we were told that this 'merger' was going to result in better service, better communication, and faster delivery. None of this has happened; in fact, all of the above are markedly worse 18 months in to this. (We own a condo where BRIGS is the property mgmt company, in Waltham, MA - Stoneridge Estates - near Pizzi Farms. The property manager is likely at the core of all the issues, as she is inconsistent, a poor communicator, unresponsive, breaks her promises regularly, is never seen on the property.... but, she sure knows how to make Board members happy with their condos! So maybe this is more about an elected Board of Trustees that has gotten out of touch with the needs of their fellow owners, and doesn't hold the property manager accountable for performance. However, even complaints to the BRIGS owners and senior managers about this specific property manager, and the many safety and maintenance issues on this property (understandably, it is about 37 years old) have not brought about any real changes for the better. (OK, some things change for 4-6 weeks, then slowly goes back to the low standard is used to be). The senior managers are hard to reach, they don't call back in a timely manner, and they make a lot of excuses for their property manager. We've lived here over 13 years. They just raised the condo fees about 3% (which is fine, if there is an explanation as to why - but there wasn't one). And the service in 2018-2019 has been particularly of low quality, very slow, no-to-low information or updates, involves a lot of re-work, and is very frustrating to experience - a real negative impact on the quality of life at this development. BRIGS has also changed the payment system for condo fees three times in 18 months - for a year we paid a bank in Arizona, and had an online system that no one in Arizona or @ BRIGS would take responsibility to service. Rather than a modern, fast, secure online billing system, BRIGS has created a real 'do-it-yourself-er' software program they just released on June 1, 2019. The early indicators are not good at all. So, you might want to think twice about buying or renting on any property managed by BRIGS, LLC - with offices in Boston & Arlington, MA. I had no idea how much the property company that a condo development uses affects one's day-to-day quality of life - good or bad. In my opinion, pretty bad. read more

Terrible management company. We have a condo in Cambridge, MA. The manager for our building has terrible attitude, is very slow in responding emails. We tried to contact her supervisor, and her supervisor immediately tried to kick the ball around and fool us. Any recommendation for a better management company will be really appreciated. read more

Not totally agreeing with AJ K. Tim Paoli is not that responsive to me. His email usually contains too little information. For example, some condo charges are just coming without detailed notice. You have to ask, even to complain, to draw his attention and find a solution. read more

do not go near anything this company managers. they are awful. they fined my tenant $250 for laundry left in room with no proof. her son recently couldn't reach dumpster and left bag in enclosed gated area $100. this place embezzles money from tenants and owners. read more

Worst management company out there. They could care less about the buildings they are in charge of and the tenants or condo owners that live in them. The owner Scott is so pompous and nice to your face and then does an about face through emails etc. One of the managers of the condos that works for Brigs is Chris who has no clue what he is doing. read more

The worst business I have ever dealt with. The 1 star reviews say it all, Always in meetings. Never return calls. Seem totally confused and disorganized. A million reasons why things can't get accomplished. Zero stars would be my choice and I doubt from the other reviews that I am alone. read more

I have had great service from our manager who knows us all. She has been managing our building for a very long time and has the patience of a saint. Many of the reviews seem to be renters who don't understand these are condos not apartments. I think shaming property managers on a public forum is very rude and you have no idea what may be going on behind the scenes with them. Our manager responds promptly and if she doesn't have a solution, she will call you back to say she's working on it. She works out of the Arlington office and our building is north of Arlington. read more