We had a luncheon with 12 of my mother-in-law's friends in a beautiful sunroom at The Residence at…read morePearl Street facility. The chef, Neil was friendly, knowledgeable and what a great cook! Our server Theo was unbelievable, friendly and polite, and an awesome server!! Together with the entire staff we had a wonderful experience!!! Our guests could not stop talking about how wonderful and beautiful this place was! Thank you so much for an unforgettable gathering!!! Nancy & Paul Crampton

My mother was there for two days and they lost her. She walked out of the alleged secured building…read moreand she was gone for two hours before anyone knew. Awful awful facility. Do not leave your loved ones in this place as they just do not care.

Benchmark Woburn is nothing short of amazing. Memory care staff are top-notch! Safety and caring…read moreare the most important factors! Thank you to all of the staff at Benchmark Woburn!

Every time I hear the word Benchmark, I think excellence. I know several people who work in the…read moreindustry and Benchmark is known as the best there is. The care and services provided, especially if you or a family member are in need of extra support, are world class and the Staff is passionate and thoughtful in the work they do. I happen to know two people who work there right now. If I need assisted living in my lifetime, I would like to go to Benchmark!

If your loved one is completely functional than Artis is the place for you. If your loved one has a…read morelot of psychological problems that are not addressed or treated by there Doctor Chevalier, Artis will not help you in trying to get them fixed, for example they will not call 911 when your loved one is fecal smearing and covered in poop or even attempt to send them for geriatric psych evaluation. They will ignore it and let other residents get contaminated too, or until you happen to walk in and see the situation yourself and then ignore you when your begging for help. They do not respond to crisis at all.

The director, Beth McNillis at Artis Senior Living of Reading is going through something akin to a…read morewar. She has with much dedication overseen the implementation of safety measures at Artis Senior Living of Reading and been successful in containing this horrible covid-19 virus. ALL of the staff at Artis have been personally committed and dedicated to doing everything to ensure the residents safety from this pandemic. Artis' management has been way ahead of the curve. The follow thru by Beth and her staff are stupendous. My Mother, Margaret could not be in a safer place and could not be happier. My sincere thanks to Artis management, Beth and all the wonderful staff.

I have recommended Care one Willmington to several people. After having a few excellent stays for…read moremy Mother in law. a distant relatives Mother in law was just there and My cousin and her Husband were so grateful that I recommended care one to them. They asked me to send a review because they didn't know where to send it lol. Thank you Care one for having such caring staff and amazing Nurses and therapists.

If I could give this facility negative stars, I would. In mid‑March, my mother fell and broke both…read moreof her tibias. I live in North Carolina and wanted her in the best rehab possible. The hospital told me this was the highest‑rated option, and I pushed hard to get her admitted. It is now one of my biggest regrets. From the moment she arrived, I received constant calls -- sometimes every hour -- of her crying hysterically. On her very first day, she called because she had accidentally used the bathroom on herself. With two broken legs, she couldn't get up and didn't even realize it had happened. Instead of helping her, the nurse aide yelled at her and accused her of doing it on purpose. Her roommate confirmed this. I reported it to management, and nothing was done. Soon after, she was placed on a bedpan and left sitting in her own waste for an hour. When I called the front desk to get someone to help her, staff went into her room only to tell her it "hadn't been an hour" and that she "needed a watch" if she wanted to tell time correctly. Again, her roommate confirmed this happened. Another incident: while changing my mother, a nurse pulled on the blanket so hard that she fell onto my mother's roommate. Later, when my mother politely said, "Please be careful, I don't want you to fall," that same nurse claimed she no longer felt "safe" around my mother and refused to care for her at all. I eventually drove 15 hours across the country to see my mother and scheduled a meeting with the case worker/social worker, PT, OT, and nursing staff. By the time I arrived, she had been there two weeks -- and had not received a single bath or shower. During the meeting, the case worker refused to look up from her computer, claiming she was "typing notes," though she was clearly just scrolling. Every concern we raised was dismissed. When I explained that staff were refusing to help my mother, I was told, "Well, she made the nurse uncomfortable." Apparently saying "Please be careful" is now grounds for withholding care. I asked why my mother had a Foley catheter. They said, "She wanted it." Since when is a patient's casual request enough to insert a catheter with no medical basis? I pointed out multiple errors in her chart -- including listing her as stage 4 kidney disease when she is stage 3, and failing to note her stage 4 liver failure. I was told I "misread it." I raised concerns about her worsening tremors and stutter and was told, "Oh, that's her medications, we'll just lower the dose." I also emphasized that I am her next of kin and healthcare POA, yet I had received zero communication. Even after I left, she stayed another month without a single update from staff. In the month and a half she was there, she received one bath. One. She repeatedly told staff that her incision didn't look right and that something felt like it was poking out of her left leg. She was ignored. We later learned that a screw in her leg is literally coming out -- and her incision sites are infected. On multiple occasions, I was on the phone with her when staff brought medications. She would ask if her pain medication was included, and they would say yes. She would check, and it wasn't. When she pointed it out, they would respond, "Oh, I need to see when you last had it." Shouldn't that be checked before handing out medications? My mother was repeatedly spoken to as if she were stupid. I had to remind them that she has worked in healthcare for over 30 years. Every time I filed a grievance, her treatment got slightly worse. Yet when I was physically present, staff tried to paint her as the problem. I know my mother -- she can be a handful -- but when multiple patients report the same issues, there is only one common denominator, and it is not her. I would not trust this facility to care for my sick dog, let alone my mother. I will never allow her to return here.

Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

There customer service was get i was unprepared and not ready but they treated me like a human…read morebeing and not a sloppy unprepared person i respect that greatly they tried everything they could to help and because they helped me when I just didn't have the mental capacity to now im looking forward to our appointment haven't had treatment like that in awhile

We went there for SHRINE appointment. The lady took our appointment was very nice and very helpful…read more We got all the information we need for our retirement insurance choices. Hope they continue to offer the service without getting cut by the latest WH administration. The services are vital for the seniors

Horrible rehab experience, aside from the PT with Phil and Chris. My dad was a patient for 2…read moremonths. Low staffing with poor communication. Wound care not done, medication given incorrectly and not at all sometimes , call bells taking over 45 minutes to respond ( yes, I timed it) Met with management several times and was always told they would retrain staff ( shouldn't they already be trained ?). Repeat issues constantly . Last straw was when my dad was dropped which caused injury involving a hospital stay staffing lied to cover it up . Would not recommend .

My grandmother was sent to this "rehab" and we were met with one of the worst healthcare…read moreexperiences ever. My body felt the ick from the cleanliness of the place. 15-minute check-ins were pre-filled out and not actually executed. No one checked on my grandmother even when she buzzed for a nurse to get help to go to the bathroom. On top of that, when my grandma had to get herself to the bathroom alone (which they should be more on top of anyways), she finds someone. else's. blood. covering the shared bathroom TWICE. She notified the workers, and the mess was still not cleaned up for hours on end. Additionally, one worker was rude to her when she expressed her need to go to the bathroom, claiming that if she really needed to go that bad she could walk and do it herself. I would NEVER wish this place upon anyone.

Jon was remarkable! Found a place for my mom that would not have been possible without his…read moreassistance. I give him the highest possible recommendation, everybody should talk to Jon Younger before they help a loved one into an assisted living facility.

Finding the right place- a safe place for an aging parent is difficult and emotional. There is so…read moremuch to consider. Jon is top notch! He is caring, knowledgeable and very professional. You will be in good hands with his vast knowledge and kind heart. I would recommend him to anyone!

Unresponsive. Need 85 characters to post the review, so..unresponsive, just..no response. In other…read morewords, unresponsive. That's it. They didn't even bother.

Yes, Flu season is around it was nice that found help, ASAP. You got to see someone as soon as…read morepossible, and the cost was effective. I'm glad you got the care. I believe the office was very efficient. You where very well taking care of. Everything went smoothly!

My family is very grateful for the caring, and outstanding staff as well the comprehensive services…read moreavailable and provided by the Gables in Winchester. When my mother moved into the Gables she experienced an enhanced assisted living environment for retired individuals. From daily check-ins with staff, to full meal and bistro dining options, housekeeping, maintenance, home care aids, and transportation services the Gables truly has thought of everything you might need at some point during your residence with them. Lovely apartments with easy access to elevators and community areas, residents truly have the independence they desire along with the personal and home services they require. The Gables coordinates additional home care and nursing services with other agencies making sure residents have the care and medical supervision they may need. A lovely, well staffed dining room provides residents a community dining experience and if a resident prefers a meal in, delivery is available. Every meal provides menu options. Physical therapy is available on site as well as hairdressing and other personal services. A dedicated bus can be reserved to take residents to medical appointments in addition to transporting groups to outings, such as to a restaurant or shopping center or museum. Seasonal outings are offered including foliage rides, Holiday light viewing, and trips of all kinds in the surrounding communities. New activities such as Life Stories, Tech Support, a Blood Pressure clinic, and Flu and COVID Vaccine clinics have been added to their schedule. This alludes to what is possibly the best feature of the Gables - the plethora of fun, social activities that are available on a daily basis. Regular weekly activities include exercise programs such as chair yoga, exercise to music, strength and stretching, corn hole and bean bag toss. Residents can take advantage of challenging and brain enhancing activities include trivia, crossword, puzzles, and current events. A book group and well stocked library are available for use. The Gables organizes a range of options to be creative including flower arranging, painting with watercolors, and crafts such as hat making and wreath making. Game sessions include BINGO, board games, Mah Jong, cribbage, billiards, bridge, and checkers. Residents have a chance to test their luck with Pokeno. Entertainers and musicians use the main lobby and piano to serenade as well as encourage sing alongs. A therapy dog and pony visit the residents. Masses and non-denominational bible study are available as well. A theater on the main floor is used for regular movie nights and other events. Monthly birthday parties and weekly happy hours are held for those who want to chill with a nice glass of wine. And last but not least the key to all the wonderful features at the Gables is their dedicated and compassionate staff, who truly make an effort each and every day to provide a welcoming and caring environment to everyone here.

Not all angels reside in heaven many walk the earth. The…read moreGables in Winchester is a wonderful caring facility. My brother was there for 3 years. He was a quite person but he met so many wonderful people residents and staff that brought him out of his shell. Bingo, outside trips to restaurants, food shopping and trips to museums, musicals, and boat rides made his day. When he could no longer do activities, the staff was amazing helping him to get around and keeping his spirits up! We as a family had so much support, love, and caring from the staff we felt like family.