Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

TERRIBLE & TRAUMATIZING EXPERIENCE , Would not provide a suitable wheelchair for my mom, but they…read morereferred me to a person they recommended. I paid $1200 out of pocket, only to find out that the wheelchair was far too large for my mom's small frame. Their referral would not exchange the wheelchair for a smaller size, nor would they refund any of my money for a wheelchair my mom was unable to use. I was stuck with the entire bill of $1200 and they provided no financial assistance whatsoever I ended up donating the wheelchair to the nursing facility. The worst experience of all occurred the day my mom passed away. They delivered my mother's body to the wrong crematorium, which was located approximately 30 minutes from the correct funeral home. lNever received an apology, nor did I receive a call or a single response from them, despite my countless attempts to contact them by phone, email and text. Horrific experience!!! I wish I could give them ZERO stars

My Uncle's moved into Villa Gardens during the pandemic. We didn't know what to expect, but Villa…read moreGardens goes above and beyond all your expectations of genuine care. Everything you can possibly need whether it's independent living, assisted living and beyond, Villa Gardens is there for you. From the minute you walk through the front door, you're greeted by wonderful staff who welcome you wholeheartedly! The Wellness Center takes care of all of your medical needs, and is there for you in an emergency, providing excellent; professional nursing staff. There are movies & other entertainment onsite, outings to the opera & other cultural events and special holiday events, where they go all out, with delicious food and various performances. The dining room is large & lively. It's easy to make new friends at Villa Gardens. There's a garden room if you would like to have private parties, and the staff takes care of everything! They have a full menu and the food is always fresh and delicious. There's even a bistro where you can order snacks, coffee, smoothies, sandwiches, salads & more. Living in Villa Gardens, you will truly feel like you are at home.

I couldn't recommend Villa Gardens enough! My Grandpa Ken passed here in 2024 and Grandma Ginni…read morepassed here in 2018. The day my grandfather moved here, we asked about hosting our wedding the next day since he was steadily declining and unsure if he could attend our wedding in Fallbrook, California. The staff was so accommodating and friendly to graciously host our micro wedding ceremony and reception within 24 hours. We were able to fulfill my grandfather's dying wish of seeing us get married thanks to Villa Gardens. The care team here is also very attentive, warm, and knowledgeable. I'm so grateful for everything they've done for us and can't thank them enough!

When my Auntie, a fiercely independent former career-woman who was still living alone at 87, fell…read moreand broke her hip in January, I was gravely concerned about her entering a nursing home. We had tried to support her living alone as long as she could, but that was no longer possible. We choose Pasadena Park Health Care primarily because its location allowed us to see her often and keep an eye on her. We didn't realize how lucky we were to have made that decision. For the first 3 months especially, we tried to help her transition. We were frequent visitors and had the chance to see for ourselves the kind of care she was receiving. The aids were patient and polite as well as capable. Everyone was friendly and upbeat. She made tremendous progress at physical therapy, and began walking regularly, something she had never done at home. She seems relieved to have the burden of cooking taken from her, enjoys her meals, and has even gained back a few pounds. I think her favorite time of day is when she hears the food carts rolling down the hall! She likes the food, and doesn't have to cook it! The staff is very sensitive to what can be a difficult stage in an independent persons life. Zev, the administrator, has always gone out of his way to keep us informed of any change in her mood or needs, and I'm eternally grateful for that kind of great communication. Covid has, of course, placed increased demands on us all, and because of the lock-down, we were afraid she might lose hope in such forced isolation. But they had a "tele-visitor" system in place to encourage us to video conference on a regular basis, and I think it's maintaining that contact that has done the most to boost her morale and quiet our fears. I know she's safer here than at home alone, and I know she's getting the medical attention she needs to be comfortable and maintain her strength. When this Covid nightmare is over, we'll be back to seeing her again in person. In the meantime, I can sleep at night knowing she's getting excellent care in a safe and warm environment.

The very Worst experience on my Life. I had major Back surgery ; lower disc's spinal fusion. I…read morelive alone and needed some help. Got there Monday PM and I brought a Bag of my medication from My Dr. At Huntington Hospital. I'm 56 yrs old & very AWARE of the lack of assistance & staff was very rede & I wasn't taking the BS!!! They Lost my bag of :antibiotics, a new muscle relaxer, & hydrocodone pain meds. I only lasted 4& half days. I Was refused a shower!!! Had only 2 showers while there. The Friday that I checked out I demanded my bag of new medicine & it took several Staff members an hour & half to finally locate the meds before I was discharged. I reported numerous Issues to the Nursing director while I was there (wheeled myself thru hall). Also Alerted the Administrators. I Was so happy to leave. .

My 88 year old mom has been residing at Bellefountaine Healthcare Center, since March, 2025. Today…read moreis March 12, 2026, she is on her second day of hospice care. We are at the end of her life and I wanted to publicly express my deepest gratitude to administration, management and medical staff. I visited my mom five days a week since she arrived, it became a second home. All I experienced is care and concern with everyone I interacted with. Nothing but kindness. If you are considering this facility but have doubt, feel free to reach out to me.

The stuff is amazing every time I go it's always very clean. They cared for my mother very well. My…read moremother was there for many years. She died from Alzheimer's

Letter I sent to the Manager:…read more I wish to express my sincere gratitude for all the generous assistance Aurora has provided me in taking care of my brother Joey. I can't tell you how truly difficult it has been to live 3000 miles away from my brother and be responsible for getting him the care he needs. My brother and I have no family left near by who can help us and so my brother depends solely on me for help and support. I have been coming out to visit my brother twice a year since he has taken residency with Brighton. Unfortunately, last year was the first year I was unable to visit my brother and it was a bit stressful for me not to see him. What gave me peace is knowing he is in good hands there with your staff. Aurora (social Counselor) and her staff have been a huge support in making my brother feel at home. In addition, to helping me provide my brother a wonderful birthday every year and wonderful care, they have always taken time out to do the small extra things that help me greatly. Aurora and the staff do things such as search for my brother when I attempt to call his cell phone and I am unable to reach him. I start to stress and worry about where he is or what he is doing. In order to put my mind at ease Aurora and her staff take time to reach back to me and let me know where he is and how he is doing. Aurora and her staff have always made me feel welcome when I phone and allow me to ask questions regarding anything pertaining to my brother and questions regarding your facility. I just wanted to reach out to let everyone know that Aurora and her entire staff does a wonderful job and I can't thank all of them enough for everything they do. They go above and beyond for me and my brother. I truly appreciate every one of them. Thank you for taking the time out of your day to read this. I hope this feed back helps you better decide about placing your family here. With Respect Deanna Costa

My 91 year old grandmother was here for approximately 2 and a half weeks starting in February 2025,…read moredue to getting sick from the fires. I was at the facility DAILY, from 2 to 5 times a day. I would stay hours at a time as well. My observations and experience: ~staff is overwhelmed and have too high of nurse to patient ratio ~staff gets rotated to different rooms on different days, which makes it confusing for the clients having new nurses every day. My grandmother doesn't speak English, so I had to keep reteaching the new nurses for the day her needs and how she communicates what she needs. ~when staff morale is low (often), they are less consistent and persistent with quality care ~there was a mixup in the kitchen for two days, so my grandmother began receiving mushy food instead of solid food. She had no food restrictions. And she kept asking for snacks and food since she'd still be hungry until I realized the mushy food wasn't the normal meals. ~for the clients who need to be fed by a nurse (like my grandmother's roommate), the nurses don't feed them until all the food has been passed out and sometimes after doing other errands. By then, the food is cold, the client's have been waiting for such a long time while the food has been sitting open in front of them, unable to feed themselves. It is heartbreaking. I helped my grandmother's roommate multiple times with at least putting a straw in her juice to drink until a nurse comes to feed her, because she didn't have the mobility to even do that. *Nurses, I would like to remind you to please put yourselves in the patients shoes. I know it's hard considering your job and doing this daily. But think about what a personal and vulnerable thing it is to be fed by a stranger because you can't do it yourself (when you used to be able to). Please be patient, smile, and have compassion when feeding them. Sometimes this is the most attention and only visitor they had all day. ~some staff are friendly, nice, and want to help. But they are overwhelmed and spread thin ~it appears they have it scheduled 3 x a day to check and change the diapers of the clients (morning, afternoon, after dinner). If the client does not ask to be changed outside of these scheduled, they will not check and change the clients. Some patients don't realize they have urinated and therefore aren't able to inform the nurse to get changed, like my grandmother. I have walked into the room and there's a strong odor. Which results in UTIs, rashes, redness, etc. I had to advocate for my grandmother to be changed multiple times every day while I was there, and they usually came 20 to 45 minutes after my request to change her, with reminders. *Brighton needs to schedule in more diaper checks. I can hear and sympathize for you nurses: we don't have time and are bombarded with other tasks. I hear you. This is directed to BRIGHTON, not the nurses: BRIGHTON, SUPPORT YOUR NURSES AND PATIENTS WITH QUALITY CARE. HIGHER MORE NURSES AND DECREASE PATIENT TO STAFF RATIO. *Bring wipes for the nurses to help clean your loved one ~I requested a wheelchair since my grandmother wanted to go to the actual bathroom. IT SHOULD NOT BE DIFFICULT IN A NURSING FACILITY TO FIND A WHEELCHAIR. This was something that absolutely infuriated me. We waited for 30 minutes, as I asked for updates multiple times from nurses. They came back withOUT a wheelchair saying they can't find one/don't have one available. I became stern and assertive. A nurse brought a wheelchair 10 minutes later. ADVOCATE for your family members. ~Upon arrival, the EMT assertively told the staff to change and put clean sheets on my grandmother's bed before transferring her into the bed. Even thereafter, sometimes they brought dirty pillow covers and sheets. I would tell them it was dirty and to bring clean ones. Families looking for a nursing home for their loved one, reading my review may feel disheartening. Unfortunately, most nursing facilities are like this and even worse. I've seen worse. Which is why we went with Brighton. No matter which nursing facility you take your loved one (and if you're looking at facilities as this, I assume there is a limited budget and therefore you can't afford these lavish expensive nursing homes), please keep this in mind: No matter which nursing facility you pick, your loved one will need a visitor who will advocate for them daily. There are a number of staff members at Brighton that were warm, patient, and helpful with my grandmother, even when they weren't assigned to my grandmother that day. When these staff members were working that day, especially overnight, I would leave Brighton feeling comfortable that my grandmother is going to be cared for. In my experience, this is a very hard feeling to have regarding a nursing home. So any time I felt it, I was deeply grateful. I am grateful to these nurses who put in the effort, patience, and warmth towards me and my grandmother. Thank you from the bottom of my heart.

My elderly father was transferred here from a facility in Northern California to be closer to our…read morefamily, and we couldn't have been happier we finally made the change. The admissions staff helped make an incredibly difficult transfer process (absolute nightmare with Kaiser) as easy and painless for us and my dad. The nursing staff seemed to really care for their patients; the level of care and attention given to him was second to none. Everyone was very friendly and accommodating when we would come to visit, and kept us informed with any changes to his needs. Thank you to everyone who helped make my dad's stay here comfortable, and with dignity.

If you can avoid this place please do. You won't sleep, you won't get a chance to concentrate in…read moreanything other than the worry if your loved one is ok. Countless times I found my loved one soiled. I brought it up to management yet it continued to happen. You really have to be very vigilant with staff. There were maybe 2 staff members that went above and beyond but everyone else you really have to follow thru to make sure your loved one is getting what they need. My loved one ended in the hospital multiple times. I'm glad I was able to find a new facility. The issue will continue to happen because there is absolutely no communication btwn staff at shift changes. Management continues to allow this to happen there is no accountability at all.

My sister moved in about 10 months ago. The place has 99 beds and is like a circus. Very…read morebusy/hectic place, also noisy. The care seems "ok" but whenever I ask someone anything, no one knows anything; very frustrating! Also, they often don't answer the phone, or I get put on hold and no one answer

Beautiful building on a quiet street. All of the management I've met have been amazing, genuinely…read morekind and caring people. The facility has a soul in it, not the cold institutional vibes more common in healthcare.

A Home-Like Environment with Truly Attentive Care…read more My mother stayed at The Californian Pasadena from December 2024 through February 2025, and we couldn't have asked for a better experience. The staff is incredibly attentive and compassionate, and the environment truly feels like home, not like a typical skilled nursing facility. She happened to be there during the fires, and even with everything going on in the area, the team remained calm, organized, and communicative. We always felt reassured that she was safe and well cared for. From the quality of care to the professionalism of the office staff, everything was exceptional. I'm very grateful for the way they treated my mom and would absolutely recommend The Californian Pasadena to other families.

Patient care was very good. Staff was amazingly patient and helpful especially since the place was…read morebeing redecorated during my stay. Physical therapists were excellent. Food services had difficulty communicating and I'd get meals that I was allergic to. Always got a meal and the staff was friendly

My mother got there on May 7, 2024 and passed away June 22. Upon arrival, she had her purse with…read moreher with her wallet. In her wallet, she had her Green Card (her only ID), her SSI card, and all her medical insurance cards including MediCal. In about two weeks after her arrival to the Center,, her purse with the wallet was lost (or stolen). Just like that, disappeared. No one could give me any explanation. They did not even give me a list of my mom's inventory, i.e. all of her belongings. Nothing. Several times I asked the personnel to give me the list, no one responded! Was it a top secret document? They never found the purse and I went through hell trying to replace all the documents! It also cost me to replace my mom's Green Card ($415). After my mom passed away, in about two weeks I came there one more time to pick up her belongings. Well, I got a little plastic bag with only her glasses, her underwear pants and shoes. It looked like my mom got to the center dressed only in her underwear and shoes! Again, no list of her stuff was given. I was very sad and tired to start arguing again, so I decided just forget the place as a nightmare. If something happens to me later in my life, I would beg my son not to take me to Pasadena Care Center! Ever!

Avoid this place,I would not recommend this facility for your loved ones. Administration is…read morehorrible with zero communication skills courtesy and professionalism. CNAs are on their phones all the time during works hours . Food is horrible. I wouldn't bring my loved ones here, if you want know about facility rating check on Medicare.gov website this facility got one star based on Medicare's stsndard.

I can not give any stars period. The front staff could not even call me because they claim they had…read morea wrong number for me and I was on my brother paper work since the start.I called a few times so they had my number???He was on Hospice from one day to next 4 days and they lost his cell phone and belongings and did not allow me to see him .His health started to decline and he passed away .I was told I couldn't go see him ?? How do you explain this?? I am greiving my love one now and shame on this place for not allowing me to see him!!..I do not want this to happen to another Family..Beware this place! No star