I have had great care from this office. Very professional and caring office. The referrals are a…read morelittle hard to get but the office is great

I highly recommend "Senior Helpers" when looking for "at home" assistance and care. Steve has…read morefreely given of his time to assist us with our long term care coverage and steps to take. My husband has Alzheimer's disease and as he and I progress through this awful disease, we now have a plan for the next step along the way. Steve is knowledgeable, understanding and compassionate. I value and will depend on his advice as we advance from day care to home care and finally memory care. Thank you, Steve.

I cannot say enough good things about Reliant Home Health Care. From the very first interaction…read morewith Caleb in the UMC hospital post-surgery, to the endless home visits by Tim, Steve and Mark, their professionalism, care and attention to detail stood out (this was my third home health care team after my ski accident over a year ago). Reliant's team consistently went above and beyond, not only addressing my medical needs but also providing support and advice in navigating the healthcare system. Communication was excellent throughout. Jasmine in the office kept me informed, answered every question thoroughly, and they were always responsive and accessible. Perhaps the most impressive was their commitment to quality care. They took the time to personalize their approach, ensuring that every aspect of care was tailored specifically to my needs. That level of dedication is rare, deeply appreciated, and made my wife and I feel like we had the best home health team possible. I would highly recommend Reliant to anyone in need of home health services. They provide not just care, but peace of mind.

Tim and his staff are amazing. They are the most efficient team and very professional. Everyone…read moreinvolved in your case knows every detail. Tim explains everything in detail and the reason why things happen. They took care of me for 9 months after my quadruple bypass surgery and two infections that followed needing surgy for. He got me thru using a wound vac for six months and the rest of the healing period. He was not only key in my recovery but also with my mental attitude. He can read people very well and sees when you're at your emotional end with the recovery process and knows just how to keep you going. Tim is an amazing medical professional and runs a high-quality company.

They have truly dedicated staff and owners -making sure they are always fully staffed with…read morequalified and big-hearted caregivers! Always covering shifts if caregivers have family emergencies of their own

Thank to Denise for her attention and care in making sure that we had the right people to care for…read moremy Mom. She even came to the house at 11pm to make sure the new person was introduced properly to my sister and I. We are very grateful for the care provided that allowed us a chance to rest ourselves.

Terrible disgusting care. I've been home a week and a half and had no shower. One nurse came to do…read morean evaluation. I have a torn ACL I'm unable to get in and out of bed and nobody cares about me at all. I've left here to stink and rot.

Professional, personable company that has excellent Nurses and Physical Therapists. I highly…read morerecommend Greg as your Physical Therapist. He works dilligently to get you in the best shape possible in caring and highly knowledgeable routines. Angela was a great nurse and I would use her again.

My husband age 66 had a catastrophic brain stem stroke in January 2024. He was in University…read moreMedical Center for about 6 weeks, then 6 weeks in St Joseph's Rehab. We were connected with Ideal Home Health by our social services professional. Right away we had coordination of visits by a registered nurse, physical therapist and home health aide. The communication has been warm and helpful throughout. Our nurse, Clarissa, is a true angel of mercy. We needed guidance on the tube feedings, skin care, and other nursing related tasks I had as a new caregiver though I have been an RN for years. Taking care of someone who just had a tracheostomy removed and needs constant attention is pretty overwhelming. Clarissa had ideas for us which we use even now. Her clinical skills are amazing. She obviously cares deeply for the clients in her care. If there is a schedule change we are always informed. We recommend Clarissa wholeheartedly! Tim, the physical therapist, is very knowledgeable and patient. He taught my husband some great tactics which have led to my husband's gradual improvement. Tim means so much to us. We met Julianne, a home health aide as well. We had arranged for a part time caregiver by the time Julianne visited, so we did not continue with her but she is a nursing student who shows lots of passion and caring. Sue from the office has always been responsive to us. Ideal Home Health is the agency for you as you transition a loved one home from the hospital and we are eternally grateful.

I am writing to document serious concerns regarding the conduct, practices, and apparent lack of…read moreaccountability involving Ideal Home Health and its employees. Based on what I have personally observed and been made aware of, Ideal Home Health appears to be sending employees into the homes of elderly and vulnerable clients for extremely brief visits, sometimes lasting only a few minutes. During these visits, the employee may take basic vitals, obtain the client's signature on a tablet, and then leave almost immediately. This type of conduct raises serious questions about whether meaningful services are actually being provided, whether the client is receiving the care represented, and whether documentation is being created primarily to support billing rather than actual care. At a minimum, this creates the appearance of questionable billing practices and should be carefully reviewed by the appropriate oversight agencies. This is especially troubling because elderly, disabled, and legally blind clients are among the most vulnerable people in our community. They depend on home health providers to act with honesty, compassion, patience, and professionalism. They should never be treated as billing opportunities, paperwork signatures, or quick stops on a route. I am also concerned by reports and observations that employees of Ideal Home Health have refused to perform basic household tasks, including cleaning bathrooms for elderly clients, despite those clients needing assistance with basic living conditions. When an elderly or disabled client depends on home health assistance, refusing necessary support while still documenting a visit raises serious concerns about neglect, inadequate service, and possible misrepresentation of the level of care actually provided. Even more disturbing are concerns that employees have gone through personal mail belonging to legally blind clients. A legally blind person is already at a significant disadvantage in protecting private papers, financial information, medical correspondence, legal documents, and personal communications. Any employee who handles, searches through, reads, opens, or interferes with a client's personal mail without clear permission may be violating the client's privacy and exploiting the client's disability. That type of conduct is unacceptable and should be treated as a serious breach of trust. The conduct of ownership and management is equally concerning. The owner of Ideal Home Health appears to ignore warning signs instead of addressing them. Rather than ensuring that vulnerable clients are protected, services are properly performed, privacy is respected, and employees are held accountable, the owner's conduct suggests a troubling disregard for legitimate complaints and client safety concerns. It is also highly inappropriate for the owner of a home health company to enter or walk into a client's residence unannounced. Elderly and disabled clients have the right to privacy, dignity, and peaceful possession of their homes. A home health company does not have unlimited access to a client's residence simply because it provides services. Entering a client's home without proper notice, permission, or invitation is intrusive, unprofessional, and potentially unlawful. If a person enters a home unannounced and is then confronted by protective dogs, the fault does not lie with the dogs or the homeowner. The fault lies with the person who entered the residence without proper notice or consent. The owner's response to being confronted is also deeply troubling. Instead of taking responsibility, acknowledging the seriousness of the concerns, or conducting a meaningful internal review, the owner appears to shift blame, minimize the misconduct, and create self-serving narratives to protect herself or the company. In my opinion, she has shown a disturbing tendency to fabricate or exaggerate stories about others when confronted, apparently to justify her own conduct or place herself in a favorable light. This pattern is unacceptable. A company entrusted with elderly, disabled, legally blind, or medically vulnerable clients must operate with the highest degree of honesty, transparency, professionalism, and respect. Ideal Home Health should not be allowed to treat vulnerable people as paperwork, signatures, or insurance claims. It should not be allowed to send employees into homes for token visits while creating documentation that suggests more substantial care was provided. It should not tolerate employees refusing necessary assistance, invading client privacy, or mishandling personal mail. And it should not have ownership that ignores red flags, enters homes unannounced, and then attempts to blame others when confronted. These concerns warrant immediate review by the appropriate licensing, insurance, elder-protection, and law-enforcement authorities. The issues described are not minor misunderstandings. They raise serious questions involving client neglect, privacy violations

This company is on my health insurance plan for both home nursing and PT. Hospital contacted them…read morefor my hip replacement post-op at home care. I needed both home nurse and PT. Based on the 2 employees I had, I would definitely use this company again if needed. Jacqueline, the RN, was very friendly, professional and on-time. She needed to inject me daily since there was NO way I could do that to myself. She always alcoholed her hands, changed gloves in between procedures, changed compression dressings and socks as needed. She warned me if something would hurt (like having 25 staples removed!) and made me feel much better. Still using in-home PT with Scott. He is also very professional, tough when needed, gave me tips to help me recuperate (such as adding liquor to ice bottle to create slushy ice rather than a block of ice to use as an ice pack). He also showed me a much easier and painless way to get in/out of bed than what the hospital PTs had shown me. The hospital way always caused me about 75/100 on the pain scale, while Scott's way was all the way down to about 5/100. Next step is to be approved to drive so I can continue with out-patient PT.

We needed a home health care provider fast. We were referred by our social worker Jane. So we spoke…read morewith a few different people. Wanted to make sure her personality fit with our grandma. I just changed my hours at work so we needed someone to come in a few days a week and take care of my grandma and help with medicine.

I work in health care at a hospital so im very picky when choosing a health care provider…read more My mom is sick and we dont want her in a hospital or at a nursing home. We screened a handful of home health care companies. Marie is very particular and asked all the right questions so I know shes a professional. They come 3 times a week to help cook clean and wash up. They have helped me out tremedously. Really appreciate it thank you.

I had a few nurses that deserve some shout outs. 1. Margie…read more- She was the first nurse who I had the privilege of meeting. She is literally an angel in my mind. I had a VERY large abdominal wound that needed to be on a wound vac. I was just released from the hospital after 3 weeks, trying to get back to life. I was medicated pretty hard and depressed. She came in, made me comfortable, and explained the process of how home health worked. She let me cry, swear, and shower. A hot shower after 3 weeks was amazing. She even waited and helped me out of the shower once I was done. She made me feel so much better and told me that everything was going to be okay. Something that you need to hear after 3 weeks of uncertainty. 2. Valerie - Another angel nurse. She was so gentle and patient with me, making me laugh, even though it hurt. It was still welcome. 3. Troy - This man is my hero. He was very matter of fact, took my issues into account, and worked with me and my doctor to get me healed up. He was super personable and has great bedside manner. I don't think I could have gotten a better nurse. He made me address my issues with my wounds with no nonsense.

From the owner: We specialize in home health care services such as: Skilled Nurse care, Physical Therapy, and…read moreAssistance of Daily Living.

If I could give them more stars I would…read more If you are going through a caregiving journey with an aging parent or loved one, hands down comfort keepers was one of the best choices we could have made. Caring for a loved one in your home is an all hands on deck sort of situation (depending on the needs of your loved one). In our case it was anyways, and there were some aspects of caregiving that were beyond our capabilities. We met with a representative and discussed needs and expectations, what they could and could not do and they matched us with a couple caregivers who were absolute angels on earth. The time they spent in our home was MORE than appreciated and worth EVERY PENNY. Our loved one looked forward to her visits with Michelle or Mickie each week, and the companionship and expertise that they showed her (and us) was undlessly appreciated. I can not thank them enough, and can't tell you, if you are starting your journey caring for a loved one, get help. It does take a village and comfort keepers can be part of that village.

Needed help regarding an elderly uncle. They were unable to help but gave a couple of…read morerecommendations to companies that might be able to help. Very nice staff! Super helpful and caring! This reflects positively on their company and how they would treat your loved one.