1. BrightStar Care

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Gastonia, NC

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Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

Home Instead

3.7(6 reviews)
4.0 mi

Great company, the staff is truly a blessing. I will recommend to all of my friends and family.read more

Currently my mother- in- law is living with us, all we have gotten is the run around about keeping…read morea nurse for her. They have called on multiple occassions stating they do not have a nurse for her. When first went through the interview and signing the documents it is $25 an hour for a nurse to take care of her. We requested a nurse that knew how to cook, bath, and do all necessary needs pertaining to a patient passing with cancer, we got a young girl who had no experience at all and it was her first job ever she had no idea how to cook, my mother-in-law who can barely stand had to show the girl how to cook cream of wheat. So if you think you are getting an experienced care taker they have pulled the wool over your eyes. I would not recommend this place to anyone! It is a very hard time to find people to work but when you are paying $25 an hour and the company made sure that you felt comfortable leaving someone in their care only to tell you that you have to find a way to take care of them yourself there is something very wrong. Client Coordinator- Angela Piercy Client Care Director- Lee McPherson, RN Staffing Coordinator- Donna Barbee Shame on all of you when you sign a contract to take care of a patient you are supposed to uphold you end of the deal. DO NOT use this company they do not take care of patients or their needs they send out workers with no experience and leave your loved ones without the care they need. Nothing but excuses from a company that is supposed to be there taking care of someone in much need of help and compassion. Stay away from this company if someone recommends them by all means do your homework, do not choose Home Instead. We have had them call too many times saying they can not come and be with my mother-in-law while we work to pay our bills and her care. They cause more stress than you will ever expect. Please by all means choose another company, this company is not what you expect and they do not give you a piece of mind.

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Home Instead - Home Instead Care Giver and their client

Home Instead Care Giver and their client

Home Instead
Home Instead - Home Instead Care Giver and their client getting ready for the day

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Home Instead Care Giver and their client getting ready for the day

Home Instead Senior Care

Home Instead Senior Care

5.0(1 review)
21.5 mi

We hired Home Instead to care for my mom while we were on vacation. My mom had recently moved in…read morewith us after she was no longer able to live by herself due to frequent falls, vision and hearing impairment, frequent MD appts....etc. My experience with HI was pleasant and professional from the beginning on. I first requested info on line and I was contacted by phone within 24 hours. I then spoke with Tabitha at their office and explained what I was looking for. We needed someone to supervise mom, transport her to her dialysis appointments, fix meals and just provide companionship while we went out of town on vacation for 5 days. We met with Connie who came to my home and listened to my needs, met my mom and thoroughly explained their services and fees. I was happy with the prices because I thought that they were reasonable given that I needed to have peace of mind and know that my mom was going to be safe. I actually appreciated the fact that she didn't try to upsell me. Their rates are based upon the specific needs that the person has - the more needs or more hands on attention - the higher in hourly rate. My mom qualified for the lowest rate as she didn't need assistance with bathing, dressing...etc. Then, about 2 weeks later, we were introduced to my mom's caregiver, Julie. Of course, I was anxious and tried to get a good vibe from Julie since I would be allowing this person access to my mom and my home. I sensed that she was going to be fine. She clicked with my mom, hugged her and just seemed to be a good person. We went on our trip and I checked in with mom daily. After day 1, mom said "I love her (Julie)!" She said that Julie was very attentive and patient with her. Each day (we were gone for 5 days) mom reported that everything was going really well and that Julie was taking great care of her. Julie texted me daily to let me know that all was well. She drove my mom to dialysis and made her a meal upon returning home. Just knowing that someone was taking good care of my mom allowed me to truly enjoy my vacation and to relax. She even took my mom out for a walk inside the local mall for exercise, took her to lunch, took her a hair and nail salon appointment. On the last day, mom said, "Julie is good for me. Can I please have her every week?" I am going to do my best to fit this into my budget because it is truly a great help to me and good for my mom. This company is very professional, consistent and responsive in communicating with me (extremely important to me) and the prices are reasonable. Highly recommend.

BrightStar Care - homehealthcare - Updated October 2026

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