My loved one has been there over 3 years. After checking out facilities this was welcoming and…read morestaff were very friendly and kind. I've never seen any mistreatment of anyone. The reason for 3 stars is the upper management communication is terrible. Numerous emails sent, maybe 1-2 responses. No VM or in a meeting ! They have had lots of change overs !!! The maintenance guys are great and Bert activities director. Care techs are kind but only a few really do all they should do. Families and residents pay lots of money so everything that is suppose to be done should be done. No one is unkind but laziness is coming through. Lately the rooms are not being cleaned daily as in trash, bed made general sweeping. Numerous!!!!!! Times!!!! Pay more to the good techs and get more help if needed! Hence the bad review. A suggestion is to get bigger bingo cards! It's assisted living . It's Not the paying residents problem , if low staff! Give more pay perhaps or get management to stay after work and do it. Better yet enough reviews on this matter may get the investors attention. It has not always been like this but going downhill . Perhaps future will be different. Maybe it's a phase.

I am currently a resident of this facility and have been here for two years. I will have to say…read morethat the food is sometimes "iffy". Other than that it's an excellent facility, and I would recommend for everyone.

Do NOT send your loved ones here or they will be neglected. The lack of compassion, empathy, and…read morecompetency is heartbreaking. In particular, many concerns about delays in recognizing medical emergencies and difficulty getting residents transferred to the hospital when needed, along with response times, patient monitoring, and communication. Honestly, the Therapy department is the only thing they have going for them.

My friend has a really nice home with me. Her own room and bathroom. I love here like family and…read morethey won't approve her being here and said she had to go to this place. Bedbugs, drugs, fighting, theft, overall being in a place she could never have the dignity, safety, a love afforded her here in her home. So she's decided to run before living at this horror show of a place. So sad.

I met Arlene here a few months ago and she was most helpful. Although I could not afford colonial…read moregardens, they did try to work with me. Unfortunately, my father never planned on getting sick with Alzheimer's and the care is just too much for my income ratio. I would highly recommend this location as it was voted number one in fort Worth out of all locations. If you visit the facility, you will see why. Both Amanda and Arlene work together so beautifully to ensure the residents have the best care and truly treat them as a part of their family. You will feel as if you are in an English tea garden with an upscale feel and even little warm washcloths to wash their hands of your loved ones. I highly recommend this place and you will truly be honored to keep your family here, if needed. Much love, Caroline Vigilante

5 star location, amazing hospitality and service from the staff that it has held to the highest…read morelevel of accountability. They are wonderful and generally have a wait list. If you can get in, please do not hesitate. Your family member will be so taken care of, this places is unlike anywhere else.

Most well managed retirement community I have experienced. Food quality and choices are excellent…read more New chef doing a great job. Buildings well maintained

Friendly staff, happy residents, many activities and services. The new tower just built is gorgeous…read moreand even features an indoor pool for water aerobics. Always clean, upbeat, and upscale. A pleasure for any resident.

My family was looking for the right place to transition my parents to. We searched for a senior…read morecommunity near my home and amenities. We fell in love with the Vantage's spacious living spaces, friendly residents and even friendlier team. Outside of the onsite amenities, the staff won my parents over. Tierra and Jessica were really great to work with and made my parents feel right at home in their new environment.

My mom lived in memory care at this facility for over 6 years. It a nice facility and the…read morecaretakers seem very compassionate. We moved mom to a different facility four hours away, not because we were not happy with the Vantage. What bothers me is the fact that I received no sympathy card upon my mother's passing, just one month after moving her from the Vantage. Maybe it isn't policy to send a card when a resident doesn't pass away in a facility but it seemed strange since she had been there over six years. Even the person in charge of memory care commented on how long she had lived there. If it isn't policy then maybe it should be. I'm very disappointed in this facility after having a long relationship with the staff and caregivers. Very disappointed. I suppose since the money wasn't rolling in anymore they don't really care.

Outstanding elder care is provided at James L. West. Their team demonstrates exceptional expertise…read moreand professionalism in caring for individuals with dementia, delivering compassionate, high-quality care you can trust.

Real nice place from the outside to the interior. I can say they are very careful when it comes to…read moreCovid and have you take a rapid test upon entering if you are new and just visiting. Great staff, I was a little upset they told me they accepted Medicare when I booked my appointment then when I arrived I was told they only took self pay and it started at 2,500$ a month. Looking at the program's they do seem to have a C lot to offer people who have dementia. I'd certainly go there myself if I needed it or if I had the extra money to have my granny there.

My fellow residents are wonderful. Activities are good. The food has gone downhill and just keeps…read moregetting worse. They have cut both the quantity and quality even as our fees have gone up. Residents have been complaining for months and are losing patience. Some of the things they have served were downright insulting. They've been promising improvements for months now. Very frustrating.

I have lived at The Stayton for almost fourteen years. My favorite things about living here are…read morethe friendships with other residents and the excellent care from the staff. However, there are lots of other things to love. We have free transportation to doctors' appointments, hair appointments, DFW Airport, museums, concerts, lunch and dinner outings, and anywhere else we might want to go. We have an excellent exercise program sponsored by Cooper Clinic in Dallas, an indoor pool, and a fully outfitted gym. We have in-house concerts and lectures and many special social events. We have three dining venues, and the food is delicious. We are currently undergoing a "refresh" of our common areas to bring everything back to "like new." We would love for you to join us.

As a family member of a new resident to Ridgmar Place, I am working to share my amazing experience…read morewith the team! From the moment we toured the property we felt at home and this feeling continued to grow stronger and deeper after my mother-in-law moved on just four or so weeks ago. Everyone on the team has extended a warm welcome with special kudos to Christine B. Christine gently, diligently and warmly greets visitors and residents alike always paying special attention to family and resident needs. Her warmth and generosity are evident in her leadership and presence at the front desk. The assistant director, Kristy F. has played an important role in helping my mother-in-law feel like an important part of the community. Please extend our appreciation to her and to Cathy M., Maria M. & Tracy P. for consistently going above and beyond!!! Service Above Self should be the team's motto...you walk in love, commitment and tenderness and for this we are most grateful! Thank you for making the housing transition stress free for us...this is the best decision we have made on behalf of my mother-in-law! We look forward to sharing many more memories with you and your amazing team. Please share our kudos and appreciation with you!

My mother in laws apartment has not been cleaned in a month and is over run with bugs. Its so bad…read moreshe has a can of raid on her walker. It is gotten so bad that we are moving her in with us while on a wait list for a new place. They are not living up to their lease with cleaning yet demanding my mother in law give two months notice. Nor are they giving a break on rent for not cleaning. The attached pictures were taken the day of her last cleaning. We have been leaving messages all week for the manager (Joy I believe is her name used to be Courtney) and were still waiting. So bottom line don't let your loved ones move into this dump.

I couldn't be more pleased with the care my father has received since moving in a month ago. The…read morestaff are helpful, friendly and compassionate. My father has come out of his shell after being home bound for years.

Getting in seems to be no problem;getting out is another. Just say out loud you want to go home ;…read morestaff just says yeah and looks away. ...trapped?