My loved one has been there over 3 years. After checking out facilities this was welcoming and…read morestaff were very friendly and kind. I've never seen any mistreatment of anyone. The reason for 3 stars is the upper management communication is terrible. Numerous emails sent, maybe 1-2 responses. No VM or in a meeting ! They have had lots of change overs !!! The maintenance guys are great and Bert activities director. Care techs are kind but only a few really do all they should do. Families and residents pay lots of money so everything that is suppose to be done should be done. No one is unkind but laziness is coming through. Lately the rooms are not being cleaned daily as in trash, bed made general sweeping. Numerous!!!!!! Times!!!! Pay more to the good techs and get more help if needed! Hence the bad review. A suggestion is to get bigger bingo cards! It's assisted living . It's Not the paying residents problem , if low staff! Give more pay perhaps or get management to stay after work and do it. Better yet enough reviews on this matter may get the investors attention. It has not always been like this but going downhill . Perhaps future will be different. Maybe it's a phase.

I am currently a resident of this facility and have been here for two years. I will have to say…read morethat the food is sometimes "iffy". Other than that it's an excellent facility, and I would recommend for everyone.

Do NOT send your loved ones here or they will be neglected. The lack of compassion, empathy, and…read morecompetency is heartbreaking. In particular, many concerns about delays in recognizing medical emergencies and difficulty getting residents transferred to the hospital when needed, along with response times, patient monitoring, and communication. Honestly, the Therapy department is the only thing they have going for them.

My friend has a really nice home with me. Her own room and bathroom. I love here like family and…read morethey won't approve her being here and said she had to go to this place. Bedbugs, drugs, fighting, theft, overall being in a place she could never have the dignity, safety, a love afforded her here in her home. So she's decided to run before living at this horror show of a place. So sad.

5 star location, amazing hospitality and service from the staff that it has held to the highest…read morelevel of accountability. They are wonderful and generally have a wait list. If you can get in, please do not hesitate. Your family member will be so taken care of, this places is unlike anywhere else.

I am a care partner who visits Colonial Gardens frequently. I am filled with joy at how happy the…read moreresidents are. The staff is fully engaged with them and are often seen giving hugs and lots of special attention. I love the large open area with bay windows opening up to the park-like setting in the back. This community has a warm , friendly and caring atmosphere.

Most well managed retirement community I have experienced. Food quality and choices are excellent…read more New chef doing a great job. Buildings well maintained

Friendly staff, happy residents, many activities and services. The new tower just built is gorgeous…read moreand even features an indoor pool for water aerobics. Always clean, upbeat, and upscale. A pleasure for any resident.

My family was looking for the right place to transition my parents to. We searched for a senior…read morecommunity near my home and amenities. We fell in love with the Vantage's spacious living spaces, friendly residents and even friendlier team. Outside of the onsite amenities, the staff won my parents over. Tierra and Jessica were really great to work with and made my parents feel right at home in their new environment.

My mom lived in memory care at this facility for over 6 years. It a nice facility and the…read morecaretakers seem very compassionate. We moved mom to a different facility four hours away, not because we were not happy with the Vantage. What bothers me is the fact that I received no sympathy card upon my mother's passing, just one month after moving her from the Vantage. Maybe it isn't policy to send a card when a resident doesn't pass away in a facility but it seemed strange since she had been there over six years. Even the person in charge of memory care commented on how long she had lived there. If it isn't policy then maybe it should be. I'm very disappointed in this facility after having a long relationship with the staff and caregivers. Very disappointed. I suppose since the money wasn't rolling in anymore they don't really care.

Outstanding elder care is provided at James L. West. Their team demonstrates exceptional expertise…read moreand professionalism in caring for individuals with dementia, delivering compassionate, high-quality care you can trust.

Real nice place from the outside to the interior. I can say they are very careful when it comes to…read moreCovid and have you take a rapid test upon entering if you are new and just visiting. Great staff, I was a little upset they told me they accepted Medicare when I booked my appointment then when I arrived I was told they only took self pay and it started at 2,500$ a month. Looking at the program's they do seem to have a C lot to offer people who have dementia. I'd certainly go there myself if I needed it or if I had the extra money to have my granny there.

I have lived at The Stayton for almost fourteen years. My favorite things about living here are…read morethe friendships with other residents and the excellent care from the staff. However, there are lots of other things to love. We have free transportation to doctors' appointments, hair appointments, DFW Airport, museums, concerts, lunch and dinner outings, and anywhere else we might want to go. We have an excellent exercise program sponsored by Cooper Clinic in Dallas, an indoor pool, and a fully outfitted gym. We have in-house concerts and lectures and many special social events. We have three dining venues, and the food is delicious. We are currently undergoing a "refresh" of our common areas to bring everything back to "like new." We would love for you to join us.

Real star rating is NEGATIVE -10 STARS! First off the…read morenurses and general staff are great but admin here is completely useless and unhelpful My mother isn't doing well physically or mentally. I'm trying to find her a permanent living facility. I was originally told her insurance would cover up to the 14th of March. I was expecting a "care" conference call today. About places she could go but I what I got was you need to go by next week on the 7th. A whole week before the 14 of March. That may not seem like much to some but when your not ready for any of it. It makes a big difference. Not happy I had to argue about this to keep her here. Just so I can find her a better place. All this call accomplished was stressing me out and seeding my hatred for this place, so thanks teresa I know I'm under a time crunch. Heartless social worker never met her once and now I don't care too. Don't bring your parents here, if you're not ready and need help unless you drive a Ferrari.

My mother in laws apartment has not been cleaned in a month and is over run with bugs. Its so bad…read moreshe has a can of raid on her walker. It is gotten so bad that we are moving her in with us while on a wait list for a new place. They are not living up to their lease with cleaning yet demanding my mother in law give two months notice. Nor are they giving a break on rent for not cleaning. The attached pictures were taken the day of her last cleaning. We have been leaving messages all week for the manager (Joy I believe is her name used to be Courtney) and were still waiting. So bottom line don't let your loved ones move into this dump.

They said the had high quality meals--the don't They said…read morethat someone would clean the apartment--they don't They said admin was on top of things-they aren''t They promised to clean dirty hallway snd elevator floors-they haven't High turnover of staff

This facility is 5 stars! Not as fancy as the Stayton, but it has great, friendly people. We…read morehad a few stumbles during Moms stay but Laura the Executive Director always was on top of things and made it right. The staff Stacey, Del Fina and Patricia were loving and attentive to Moms needs. So caring, it really touched me. Katrina the Business Director also has great people skills and gets back to you pronto with answers!

Getting in seems to be no problem;getting out is another. Just say out loud you want to go home ;…read morestaff just says yeah and looks away. ...trapped?