Ordinarily, I would give the store a five as I love going in there and I love Brighton jewelry. Today I visit the store with a 15% off coupon for my birthday which was in September and they told me it was expired. I did not say that on the coupon, and the girl did not offer to talk to the manager to see if we could use it. I was in the process of buying an $80 item and so basically they lost $65 in sales due to a error on their part... I did not buy the item and left the store. Disappointed in their customer service will find another Brighton store to go to. read more