Vehicle went in for repairs after a rear end collision, I am particular about my car and keeping it in good condition and went with this repairer due to the stellar reputation they have, how wrong I was.
The repair of the body was excellent but the paintwork was absolutely appalling. The repairer was specifically asked to not wash or detail the car the car, or touch any of the panel work that they did not have to paint - I asked this from previous experience with panel and service shops. Well I got the car back and it went from having near perfect paint very sub par condition. The panels that weren't painted had swirl marks form a incorrectly used buffer throughout, almost all the panels had additional scratches on it from being poorly washed, and even the brand new paint was not safe . They were even kind enough to leave a hand print on the B pillar...
When they were approached they agreed to see me to discuss my concerns and I was told in essence 'What's your problem'. and when I asked why they washed the car when they were expressly asked not to (and agreed not to) I got told "I cant give it back to you dirty".
I got no resolution from Brighton Crash aside from an offer for a band aid fix and had to go through months of insurance remediation to get the car fixed properly. If you are an enthusiast or someone who cares about how your car's looks proceed with caution. Note: Car went in for repair NOV 2020.
I have also posted a google review which has pictures for anyone interested. read more