We have leased and bought cars from CMI Toyota for decades. We have always had excellent service,…read morefriendly staff, high quality work, and they always been able to answer any questions. Highly recommend this business!

Service staff were not very engaging or friendly. Told I…read morecould wait, job would take 1-2 hours. Job took 4.5 hours and they then told me I had to re-book because they found a warranty problem with a part which they didn't have in stock. When I asked if they had tried to find one locally from another dealer she laughed and said it was un-likely. Did not even bother to check to see if a simple wheel bearing could have been sourced locally to prevent me inconvenienced further by having to come back again. Would not use this branch (east-side) again

We booked our service about 3 weeks before it was due and I'm glad we did! There was a little wait…read moreto get in because we wanted a loan car for the day ($49). When we arrived, we were served quickly by Serg who is turbo knowledgable and had the notes from our conversation when I booked it in. What's most impressive is the cleanliness of the service centre. There's huge glass windows looking straight into the garage filled with mechanics wearing clean overalls and some in shirts and trousers! It gives me the feeling they've got nothing to hide. We had a new Polo for the day while our car was serviced. Serg called me to let me know the car was ready and then ran through the service they'd performed in huge detail. I'm now sat in the waiting room waiting for my car to be washed before I drive away.

As a young woman who knows absolutely nothing about cars (and I mean nothing, I tried telling my…read morefriend he drove a 'V6') I was really impressed with the staff at Australian Motors. I dropped my car off on the way to work, pre-coffee and therefore pre-lovely, but I must say despite the incredibly early hour the people were professional and kind. I got a call at work a few hours later telling me that my wheels were a little worn and would i want a wheel alignment that would cost an extra $77. I said yes and was impressed that they not only called to ask (my poor historic cars have been places where they don't ask and you pick up your car with an incredible bill attached) but that they told me how much more it would cost. I had arranged to pick her up at 3.30pm but as always life got in the way of my plans and I called to ask if I could pick her up later. The man I spoke to was very obliging and informed me that they're open until 6pm (fab!!) When i finally picked her up, a member of staff took me through everything they did and then took me out to the car to show me signs to look out for on my wheels to know when they need to be replaced. Overall it was a very female friendly, efficient and thorough place to take a car for its yearly service. I couldn't commend the staff more and will definitely be back.

'Buyer beware' New Mazda 3 purchased and returned for full refund due to dealership trying to sell…read moredemonstrator as a new car, substandard paint finish and scratched internal panels evident. Dealership given opportunity to repair damage however dealership tried to cover up damage rather than do job right. Sales rep was was helpful throughout but let down by approach and attitude of the sales manager. New Mitsubishi Outlander purchase did not have full discloser on new car being sold as demonstrator. At the time the contract for šale was due to be issued the sales manager (with poor and unprofessional attitude) confirmed that the car will be sold as a demonstrator (5 km on odometer) and warranty has begun 31.08.18 (5 weeks ago) but not registered, 'take it or leave it' approach. On four previous occassions new cars have either been referred or purchased directly with no referral program extended... again 'buyer beware'