Ignore the negative reviews.. I did not read the other reviews before going to my appt and now having visited today, I don't think the negative reviews should be taken seriously. The chairs may not be the most comfortable.. but they are typical for a doctor or medical business. I had no problems with neck support.. The mean person who was bringing up the past of the owner is very catty and unprofessional. Everyone has a past.. I'm sure yours is not perfect. She did mention she has been sober for 13 years which is amazing! Also.. if you are late to an appt and have to reschedule, it makes sense that you would be charged a rescheduling fee. Put on your adult pants and get to your appts on time. I had a great experience and will be going back very soon! read more

I bought a double appointment through Groupon. I went for the first one already and here is my experience: The place is a very small business ( a room rented out of a floor), the manager has a desk in the corridor. There is a gym/ yoga place in the basement with screaming children when I was there. The restroom, used to wash your mouth after the procedure, is shared in the floor and is quite small( I would turn on the dryer every time I went close to the sink). Non of these are deal breakers thogh! The results of the basic whitening is not dramatic. It's similar to whitening strips that you can buy at a much lower cost and take only half hour in your PJs. The chair is super uncomfortable! Before and during my appointment, the lady was talking on the phone nonstop instead of attending fully to the costumer. It made me feel unwelcome. After the appointment i set an appointment with her and luckily asked for a confirmation txt. 2 days before my appointments I texted her for cancellation and she was persistent that I don't have an appointment. After sending a screenshot of the confirmation she figured she has scheduled one under another name. ( make sense since she was on the phone all the time) Anyways, we scheduled another appointment but I am not going to attend since I dont feel welcome and comfortable in this facility. I hope this is helpful to you and you have a better experience than most mine. read more

Worst experience ever! It has been a week since I was there and my gums are still swollen and bleeding. She was negligent in her practice. Never offered an apology or compensation for it! She was distracted and didn't stay in the room or ask if everything was okay. Poor instruction was given. Just all over worst experience and would never recommend her to anyone! read more

I'm not sure if there's other locations, but do NOT go to the one in Utah- near Union Square Sandy. I have no idea who I was communicating with because she didn't give me a name and just randomly texted me assuming I new it was about the Groupon I bought. I went out of town and then texted her trying to make an appointment but she deletes all her messages and I had to send her my information about my voucher again. She booked me for an upcoming Saturday. I then got notification a couple days later that I had missed my appointment...I messaged her about it but of course she deleted our text message convo so I had to send her a screen shot of her stating the upcoming date and time she booked me... she then did not take ownership of her mistake and just said " oh, I booked it on a past Saturday. You can come this Saturday but it'll have to be a later appointment because I have a nail appointment." This is no way to run a business...she should have cancelled her nail appointment and upheld what she said she was going to do, apologized directly and communicated effectively. Do not go here. read more

I haven't even been to my appointment yet and I'm already disappointed. Texted her to make an appointment (like her page says to), and that was somewhat of a struggle because it seemed like she was using talk-to-text. So half of it was gibberish. That was March 15. I get a text from her on March 21 confirming my appointment for March 22. Only one problem: my appointment was made for March 24. When I replied back, I basically had to make my entire appointment again, because she apparently hadn't scheduled me for the right day. She kept asking the same questions she asked on the 15th, and I kept replying with screenshots of our previous conversation. Oh, and also at one point she pretty much said it was my fault because I never replied to one of her questions (I had replied, and sent her a screenshot showing I had replied), and so she had never actually scheduled me. Except she had. For the wrong day. The entire thing was extremely unprofessional. Maybe perhaps think about getting a receptionist? Or a website for people to schedule on? Instead of just running your whole business through your smartphone. Hopefully this incident can be remedied on Friday, when I actually go to my appointment. I guess you get what you pay for! read more

First off, the lady who owns this small business is a friend of my sister which is how I heard of it in the first place. We've all hung out and gone to lunch so I was super excited I finally found someone cool to be my go-to place for teeth whitening. I booked my appt with her via Facebook and was all set. I showed up to my appt and she was super hyper bouncing off the walls then proceeded to act like she didn't realize it was me that scheduled with her.. which was a bit strange to me since she friend requested me. Whatever, I brushed it off and couldn't wait to get started. It was a bit awkward sitting there for an hour with it not being very comfortable but that wasn't really an issue for me. After I was done, I paid her $80 for a 2-time visit so I basically paid in advance for my second appt. We scheduled for my next appt and that's when I started to experience an issue. On my next appt I was running behind because of traffic but my sister said it should be ok. I text Michele anyway to let her know and she said I'd have to reschedule if I'm over 10 mins late. Understandable. So I asked to reschedule cause I was going to be 15-20 mins late. She then proceeded to tell me there's a $20 no show fee. Now this took me back and kind of confused me. She never mentioned this whatsoever ahead of time. Not on my first visit, not when she confirmed my appts, not ever. But she demanded it was her policy. I told her I was frustrated with the lack of knowledge of this and that she should tell her clients in advance maybe even have them sign a policy agreement but not text them it after you have them reschedule. I was pretty frustrated. I paid $80 in advance and she wanted more money out of me. Not only was it my first experience with her, but she was my sister's friend and didn't allow to waive it this one time which she has done for a select few in the past. My sister told me she has pissed off a lot of clients over it which is no surprise to me. To me, I felt completely jipped. She got my $80 out of me but I will not return! I like to give my business to professional establishments and not ex junkie strippers. (Yes, she's a former dancer that slammed dope in her arms which she will brag about right in front of her young daughter. Smh) Goodluck and watch out for the scam! read more

I liked this place! I felt like my teeth were whiter when I left. The only thing I did not like were the chairs. You sit there for 50 minutes and they could at least have comfortable chairs with neck support. My neck was killing by the end. I also wish I would have brought headphones. I got a little bored. But all in all I would go back. read more

IGNORE NEGATIVE REVIEWS!!! I've gone to this lady twice for treatment, and had wonderful experiences both times! :) :) :) When I walked in, she immediately greeted me with a cheerful, friendly attitude, and then confirmed my appointment. She then told me she was running a bit behind, but I didn't mind given the low, low price as compared to my dentist or other places. I only waited like 10 minutes, and then was whisked back to the teeth whitening room. She gave me excellently detailed instructions, and in no time I was kicking back to some great music in a comfortable, body-length chair. She made sure the music was the right volume, that I was comfortable, etc, and let me know I could play on my phone if I wanted. :) :) I did. The 50 minute session went by quickly enough, and she even checked on me a couple of times during it. Afterwards, my fault was AMAZING!!! My teeth went from all dull, gross yellow to sparkling white! :D :D And no I'm not exaggerating; I'm a stickler about teeth whitening for sure. Anyway. If you want a way brighter, more beautiful smile, check this place out. You'll be super glad you did! :) :) read more

I can't believe the results you get from her! I don't know what she is doing right but I was two shades whiter in 1 treatment! Highly recommended! read more

I bought two Groupon coupons and can't use them except M-F from 9 to 2. The rude owner does not accept Groupon customers on the weekends. This was never mentioned in the Groupon ad. In fact, the Groupon ad indicated A Whiter Shade was open on Saturdays and Sundays. I would steer clear of this business. Since I work during the week I'm out the cost and the owner refuses to work with me. read more

I bought 2 session for my fiancée as a wedding gift. So she goes to her appointment and granted she is 5 minutes late, but only because this place is ridiculously hard to find. No business sign on the front of the building as you would expect. So she gets there and sits in the lobby for 10 minuets then the super unprofessional owner comes out and yells at her for being late then calls her a liar about waiting for 10 minutes (great idea to call customers liars) then she takes time off of the session that I paid for. Then continues to fuss at her the entire time and hovers over her because the owner was worried about her new massage chairs. So after all this my fiancée left very upset. So I call the owner just to get her side of the story I stay very calm she said yep that all happened she told me my fiancée was lying about waiting for 10 minutes. Then I said even if she was lying (and she wasn't she Snapchat's me for the 10 min wait) you shouldn't call customers liars. She continued to go off on me and told me that it's her business and she can do what she wants. I informed her that I would be leaving a bad review and she told me "I don't care I'm changing my business name and location anyway" do yourself a huge favor and steer clear of this joke of a business owner who's is super unprofessional and gives 0 cares about any of her customers. Just herself being right. Read the other reviews here and you will find the same thing. A lady running a business out of a closet, that's super unprofessional. Oh yes and our phone call ended with her yelling at me and then hanging up on me. read more

I bought 2 session for my fiancée as a wedding gift. So she goes to her appointment and granted she is 5 minutes late, but only because this place is ridiculously hard to find. No business sign on the front of the building as you would expect. So she gets there and sits in the lobby for 10 minuets then the super unprofessional owner comes out and yells at her for being late then calls her a liar about waiting for 10 minutes (great idea to call customers liars) then she takes time off of the session that I paid for. Then continues to fuss at her the entire time and hovers over her because the owner was worried about her new massage chairs. So after all this my fiancée left very upset. So I call the owner just to get her side of the story I stay very calm she said yep that all happened she told me my fiancée was lying about waiting for 10 minutes. Then I said even if she was lying (and she wasn't she Snapchat's me for the 10 min wait) you shouldn't call customers liars. She continued to go off on me and told me that it's her business and she can do what she wants. I informed her that I would be leaving a bad review and she told me "I don't care I'm changing my business name and location anyway" do yourself a huge favor and steer clear of this joke of a business owner who's is super unprofessional and gives 0 cares about any of her customers. Just herself being right. Read the other reviews here and you will find the same thing. A lady running a business out of a closet, that's super unprofessional. Oh yes and our phone call ended with her yelling at me and then hanging up on me. read more