If you love your family member, absolutely do not send them to River View on the Appomattox. My…read moregrandmother, who suffers from dementia and cannot advocate for herself, has been a resident here for over two years. In just the last 3 months alone, their negligence has resulted in her being rushed to the hospital 5 separate times. The staff consistently fails to provide the most basic, life-sustaining care. She has suffered from severe, life-threatening dehydration and preventable UTIs because the staff simply will not offer her water or change her adult diapers for hours on end. There have been days she was left slumped over and unresponsive in her wheelchair all day, and the staff never even bothered to call her emergency contact. Basic hygiene, like scheduled showers and washing her hair, is ignored for weeks at a time. The turnover is incredibly high, the aides are completely overworked, and management's promises to do better are completely empty. We have officially filed complaints with the Virginia Department of Health and the State Ombudsman. Do not trust this facility with someone's life.

This place is clean and the people that work there are very nice. They have many activities and…read morethe view of the water is wonderful.

We us them to help with our mom. All the people they sent her have been very nice, on time,…read morecaring, and great at their job( Saba, Paulina, Polly, etc) Also Kay , who runs the CH office is a great coordinator, and administrator. Kay does a fantastic job. Highly recommend this company.

great senior care lets them stay in their own home. take great care of elderly cooking meals,…read morecleaning, watching out for their safety. great staff. work hard to find the right help for the situation. much better for seniors than living in a nursing home.

The quality of the Home Care staff that came out to take care of my parents was much better than…read moreother agencies my family had used. They were friendly and put my Mom with Dementia at ease. After my Father passed away, the main office worked with me on making last minute adjustments and was patient with me as I was transitioning a number of things. I would definitely recommend their services.

From the owner: At Home Care Assistance we pride ourselves on providing the highest quality in home assisted living…read morefor seniors in the state of Virginia. Our live in program is an excellent alternative to expensive assisted living or nursing facility care. We provide care on both an hourly and a 24 hour a day live in basis. We also specialize in home bed bound care for hospice patients or seniors with serious mobility issues. Call us today a free in home assessment of your loved ones needs.

The care of the patient the smell and cleanliness the staff needs to start caring for the patient…read moreand stop ignoring them the management needs to do better

i have no idea whats going on in this place, but it needs help. i went there to visit a loved one…read moreand as soon as i walked into the building it smelled old, rank, mildewed and out right dirty. The bed my loved one was assigned was not adequate for anyone to sleep on. There was one bathroom that was shared between her, her roommate and the adjoining room patients. So, two persons to a room with one bathroom = four person to one toilet and the toilet wouldn't flush and needed someone to pour buckets of water in it after each use in order for the waste to be flushed away. The food looked dry and old, there was no shower in the room, i had to bath my love one myself while i was there visiting, I truly understand the under - staffing issue due to no funds. I believe this assisted living center is mostley occupied by the poor, those who receive medicaid or some sort of medicare. That's no excuse to give improper care of lack of. Every employee there recieves a paycheck for a service, whether big or small. do the job you were hired to do and do it to the best of your ability and if you have no idea what to do , MANAGEMENT is the ISSUE.. People, we all have to get old one day, or may end up sick and have to depend on this type of service to provide us or a loved one decent, safe and a caring environment., how would you want to be treated and cared for?

I'm writing this review anonymously on behalf of the hardworking employees at Dunlop House Assisted…read moreLiving. If it were possible to give a place 0 zero stars, then know that I would have done so in a heartbeat. From the director of nursing to the so-called administrator, I have never seen a more unprofessional group of people in my working career. Nor have I worked in a more hostile working environment in all my life. Given everything that we have been thru as health professionals last year with Covid-19 and lockdown you would think they would treat staff better. Instead the staff are constantly subjected to lack of appropriate staffing to safely manage/care for residents. The staff is expected to lift heavy residents without the appropriate safety equipment at risk to their own health. Staff are also subjected to punitive actions instead of initial warnings creating an environment in which staff fear making a mistake. The staff also fear for their jobs when making the decision whether to call out if they are ill or have a family emergency because the Director of Nursing has been known to threaten employees to come into work. Never have I experienced a Director of Nursing who seems to only care about the look of being a DON versus the actual work it entails. One could almost say she is on a power trip. If you are unable to put in the work yourself, how can you possibly be an effective Director of Nursing? Her leadership style screams more autocratic then servant leadership. In addition, the supposed administrator is of no help as well, having created an environment where staff cannot express complaints without harsh rebukes. In any working environment staff should feel at ease to voice complaints/concerns. They should be made to feel like their leadership personnel have a welcoming door to come into. However, this is not the case here, instead staff feel unable to address any issues, they constantly worry about facing punitive actions with no warning, and they cannot rely on their leadership to act like leaders instead of dictators. If this was years ago, I would happily tell you to send your loved one here because the staff loved their jobs and the leadership was great. However, BEWARE!!! Until there is a huge shake up and major changes made, I sadly must recommend you don't send your loved ones here!

From the owner: Dunlop House is a family company in Colonial Heights, Virginia, offering quality, independent…read moreliving, assisted living, and specialized memory care in a welcoming, compassionate setting. You will find a vibrant community focused on the individual needs and desires of every person who chooses our worry-free lifestyle. In our community, residents stay active and engaged with a variety of exercise classes, educational programs, art classes, games, outings, and more. Many special events, lectures, and other programs are free and open to the public. Our team and our resident population are dedicated to giving back to the Tri-Cities community through our annual Fill the Bowls fundraiser benefitting the Colonial Heights Food Pantry and many other local initiatives. Families love the peace of mind they find at Dunlop House knowing that their loved one has access to licensed nurses 24 hours a day, seven days a week. On-site rehabilitation is provided through Genesis Rehab and includes physical, occupational, and speech therapy. The Reflections Memory Care Program offers a fresh perspective on memory care. Specialized training, careful selection of caregivers, and a resident-focused approach are hallmarks of the Reflections program. Comfortable apartments and single-floor, maintenance-free living combine all the comforts of home without any of the work...