Our daughter was at Bright Smiles from 4 months until 13 months. Today was her last day and we actually removed her before Noon because the circumstances were just deteriorating too rapidly.
To be fair, the staff has been very caring and loving -- as much you could expect from perfect strangers. Also, the day care provides a decent level of enrichment including Spanish lessons, yoga, and field trips. Our daughter was able to cultivate wholesome friendships with the other children and their parents were also friendly and personable.
However, the owner has been consistently and increasingly resistant to our input regarding our daughter's care. First, the owner was resistant about dietary requirements for our daughter and could not have a simple conversation about a meal program without getting aggravated. Then, our daughter started getting bumps on her face and we thought that maybe either the employees were kissing her cheeks or she might be sensitive to whatever she was laying on and we confirmed both (we are not friends or relatives) and requested they not kiss her and we also ended up providing our own blankets because the owner washed items in regular detergent even for babies. One day, we picked our daughter up from daycare and she was sitting outside in a swing in the sun and didn't seem herself the assistant told me it was probably because she didn't sleep at nap time. However, when we got her home she had a high fever (103.8) - which is hot to touch. The daycare wasn't even aware she had a fever and if left in the sun could have resulted in seizures. We took her to the emergency room that night and to the pediatrician the next day. The pediatrician said it was a virus that kids get between 6 months and 2 years old that could ONLY come from other children. We asked the day care owner if any of the other kids had it (considering those are the only kids she comes in contact with regularly and we have no other kids). The owner again aggravated said no other kids had been sick for weeks so I simply suggested she clean everything A more serious event happened a few weeks later where we found out that she had fallen and hit her face on a potty from a bloody picture message with the caption "Your daughter fell on a her face." The picture was sent an hour and a half after the accident only after we sent a text to inform them we were picking her up early and NOT due to the incident. When we went to pick her up and asked about how it happened and why we weren't notified immediately (which is required by state regulations) we were told that the employees had to wait until the owner returned to investigate the situation. You would think that in the event a child would fall and hit their face and it results in injury including blood, swelling and scratches a parent would be notified and the staff empathetic- NOT!! They apologized for her falling NOT the lack of communication or for allowing her to go the bathroom with older kids (which she is not potty training), but basically felt that it was an accident and our daughter's fault. Our theory is that the staff not only were in violation of state regulation but were also too preoccupied with other kids and couldn't prevent the accident. Our daughter is a new walker and still trying to balance herself and should not be unsupervised. As a result we decided then to find new daycare in addition to the story about this event changing 3 times from the time it was told to the documentation of it that I requested- who knows what really happened. Then, today (her last day) we discovered nail marks on the back of our daughter's arm that seemed to be healing. When questioned over the phone about the marks, the owner got defensive, argumentative and belligerent. We understand you want to defend your employees however parent's issues need to be taken into consideration. She said she was 100% sure this could not have happened there because our daughter was in "secure mode" - what's that? Well, she is not there 100% of the time and my daughter fell and hit her face in the care of at least 2 people so surely a scratch could happen. At this point, we had already given notice our daughter would no longer be there so this was just to inform her that maybe another child was playing too rough and maybe needed to be watched.
You cannot rely on 11-years of experience if that's all you have with no other continued education, research on nutrition and health or simply following state law. I explained that in the year I had my daughter just the dose given to reduce a fever has changed. You have to be able to be open minded to new child care techniques or at least open to a conversation about them as things change over time as well as simply open to discussing an issue. Every conversation was argumentative, every idea shot down. Everyone that owns a business should not and this is an obvious example. I would not recommended bright smiles to anyone. read more