Dear Owners of Woof Gang bakery Grooming,…read more
I hope this message finds you well. I am writing to express my deep concern regarding an incident that occurred today, October 29, 2025. As a loyal customer of Woof Gang for over a year, consistently paying $130.00, including gratuities, on a three-week basis, I had an extremely disappointing experience under the new ownership.
Today, I had to wait for four hours for my dog, Faithy, to be fully groomed, which included a Blueberry Facial. After three hours, I received a text notification, along with two photos, informing me that Faithy had a bowel movement. The message further stated that if this happened again, she would be sent home as is, due to the delay caused by other dogs (eight dogs on the roster and only one groomer). Natalie, the groomer, would finish Faithy's grooming once she got through the others, but it would take a while longer.
I am appalled by this subpar treatment and the lack of proper service. Faithy's hair around her eyes and face was not trimmed as requested, her nails were not cut, and the overall service was horrific. Furthermore, the communication regarding the delays and the handling of the situation was extremely unprofessional.
As a dedicated customer, I would like to understand your policy on sending a dog home if they have defecated. Additionally, I would appreciate knowing what steps you plan to take to ensure this does not happen again in the future. Your prompt attention. still waiting....no response.