My husband was a patient at this facility in the past month…read more I found there was good and not so good at this facility. The good-the wound care nurses were excellent. The PT was very good too. But, regular nurses were scarce, the staff seemed to spend a lot of time at the nurses stations, rather than attending to patients. One patient who was briefly a roommate of my husband was left howling in pain for hours, ignored. He did have some decent day shift nurses, but the night crew was inattentive and lacking. The food was decent and the liaison with Kaiser (my husband is a Kaiser patient) was good. So, we had a bit of a mixed experience there, if you are looking at using this facility, plan on being there for the patient as much as you can, and advocate for your loved one.

The hardest thing we've had to do was to make the decision to put our Mother into memory care. At…read morethat time, 6 years ago this November, we were not happy with care, cleanliness and interactions with the Director and some of the staff. When we walked down the halls back then and until approximately 2021, the facility was not to standards, it smelled of urine and other odors. As far as I was concerned, it was understaffed and the staff was more than likely under payed. Being a business owner at one time, I understood what was, I believe, driven by the almighty dollar. I even saw some of their employees working double shifts and patient to caregiver ratios were horrible! We are actively involved in seeing our Mother and made complaints then to the proper departments and authorities . Now, around 2021, we absolutely noticed a change. There was a new Director who I immediately introduced myself to and felt this young man's compassion and commitment immediately. His name is Nelson Rubio. Not only did the facility undergo a facelift, new floors, paint etc but more importantly more staff to provide the care our precious Mother and so many others who are there needed! The activities, physical therapy if needed , etc are being provided. I know now that our concerns are being addressed . I attribute this to their Director. He is an amazing, hardworking young man that puts his patients and staff first so our family members get the concern and care they deserve. I can say without reservations I am extremely happy our Mother is at this facility. Our Mother, though she has dementia is doing well. I want to thank Mr. Rubio, the nurses and staff for remembering that the patients are someone's family and for treating them like they are theirs. Mom will be 91 in November and doing well.

Updating this review. My mother who is almost 105 is still receiving care at Pacific Hills Manor…read moreinMorgan Hill California. She I believe is the oldest patient there. I'm still very mostly happy with this place in the care she gets like any place. There's some people that take a lot more time and caring attitudes towards the patients., and there's some that just try to get their job done.. But mostly I'm satisfied with a caring staff that tries to do the best for my mother. the facility has changed hands. I cannot remember the name of the company it has now but it's no longer covenant care. Something things have changed, but mostly the same staff is there. There's hardly ever any bad smells and if so someone has had an accident and it just got cleaned up. For the most part the place is very clean. Like I said before check it out yourselves. And remember that kindness works both ways.

My elderly relative got sent here after a physical injury. I had reasonable expectations going in,…read morebut this place was bad. Patient was depressed, crying daily and upset by lack of care/professionalism/responsiveness/etc. Everything from simple questions to getting help being rolled down the hall were quite difficult. Front desk and some of the workers were helpful, but not consistent and real lack of communication among parties. Real issue is the Patient Coordinator we had assigned - Juana. I found myself multiple times asking myself what here motivations were (from money, to laziness, etc) for why she would be doing certain things or communicating the way she did to me. She tried to discharge the patient early multiple times without important test results which would then later show complications (like pnemonia that developed) and ignored concerning medical results multiple times and didn't even follow up to understand if results had been received or communicated. She didn't really "coordinate" much as we were told to figure out any transportation needed, followed up with doctors directly for information she had, followed up directly to get any medical records needed, medications, etc.) She also lacked professionalism/ethics by being told we were going to protest a discharge and then proceeded to try to get the patient to sign forms that she was explicitly was told the patient would not be signing. As the rooms are shared (3 patients per room) I also saw similar observations with others. One patient developed sepsis and I witnessed the family member crying and pleading for help as the center took over 6 hours to try to have an ambulance coordinated to move the patient properly. It was hard to watch. All I can say is if you end up here visit often and be prepared for a fight for basic care. I was there multiple times a day to assist my family member and still found it difficult to get basic answers/care. Glad we got out and have moved on.

For the past month and a half my mother has been staying at Plumtree rehabilitation hospital to…read morerecoup from hip surgery. This facility excels in every respect. To start with on the very first day that we arrived she was assigned a bed that was not next to a window. That day I asked for a bed next to a window and within half an hour, the room was found, and my mother was transferred. Kudos to the social services and director's office for their diligence and dedication to ensure the patient's happiness. The true angels of this hospital are the nursing assistants who help the patient in every aspect of daily living. They are there in the morning with a smile on their face to clean the patients up if at night they have had an accident in bed. They do the job with kindness and compassion respecting the patient's dignity, and realizing that they might be feeling embarrassed at the situation. These angels bring the breakfast, and are there to shower the patients with kindness and care. They perform innumerable daily requests from the patients with care and a smile. Kudos to all of them. I wish I could remember everyone's name that has served my mother with such care and kindness. I dare not name anyone as I don't want to leave any of them out . THEY ARE ALL WONDERFUL. Thank you to all the PT and OT professionals who work so diligently to help their patients to improve and to eventually get home. Noah, Ashley, Vincent, Joy and many many others. Thank you to all the nurses for their kindness, smiles, compassion and care with the medications and uplifting the resident' spirit. Ashlyn, Jessica and Miguel and the night nurses whom I have not learned the names of. A great big kudos to the nutritional staff. The food is nutritious and delicious. They are willing to accommodate any requests, whether a whim or a necessity within the dietary standards of the particular patient. I am sure that I have left out many many members of the staff, but however, this place would not be what it is without each and every member contributing.

Care was good. Food good. It was just too crowded and noisy. People were very nice to me but I…read morecouldn't get any sleep there.

The staff is great, the compassion they have for a person to heal is above and beyond, push me with…read morepositive energy to help me get through this

I have been waiting for a call back since January 2026. I…read morecontinue to call back what I believe is a first contact person to go over paperwork but she won't call me back. I keep leaving messages but no call back. I went to a health fair and spoke with someone about it 3 weeks ago and they PROMISED someone would call me, but still no call back. I need a case manager. Here it is JUNE! NO CALL BACK! 6 MONTHS HAVE PASSED! People wonder why people get upset!

Rated 5 stars + another 0.5 star to express the outstanding professionalism and heartfelt…read moreappreciation to the director Durva and her PT/OT/scheduler staff who my amputee family member and family have the blessings to receive the assistances thru this difficult journey! Skills can be trained, but not the hearts which impact beyond therapy. Thank you again from the bottom of our hearts to Henry, Scott, Hieu, Jordan, Diane, Yovanna, Kenny .. and the whole Durva Team for ALL you do daily *_* S.S + Family

Did you take the time to notice that most of those who give this location a positive review are…read morefamily members and not the actual residents. As a resident I will agrée that as individuals the staff is made up many wonderful people who are very caring and possess an incredible amount of Patience! Especially when considering how overworked and underpaid they are. As a result there's a high turnover. My issues were with the administration and, or, administrative staff and their policies. I missed an appointment with my neurosurgeon because social services failed to make Transportation arrangements as a promised they would do. The on staff doctor assured me that he would make a girl to a local neurosurgeon for me and I never heard that word from him again don't matter. I express the desire to apply for IHSS home Care service for whenever it will be released that never happened. In fact everything they told me they would do they didn't including sending my prescription information to the Walgreens I requested they send them to. Nurse assured me that she had already done it as I was leaving it's true down to be completely false. The beautiful swimming pool for physical therapy was one of the main attractions to me to choose this location come to find out it is only available for outpatient physical therapy and hasn't been filled with water since covid 19 in 2022.

The LOVE that your whole staff showed my Dad here at Los Gatos Acute Rehab was above and beyond…read moreexcellent!! If I could rate you, it would be not 5 stars, but 100 stars!! And not A+, but A++++++!!!. The entire staff here from case managers, admin, PT's, Speech therapists, OT's, the cleaning crew and everyone else had such an excellent positive vibe it was like heaven on Earth! You all made it a happier a place than Disneyland in my books! Quite often I'd hear the Los Gatos Acute Rehab staff talking to other patients, and the LOVE, KINDNESS and CARE that was they showed left me super-impressed! I talked to other family members (visiting) and they said the exact same thing and felt the same way!! You're all super amazing (life Hero's and Heroine's I would say)!! There were times I was so 'touched' by everyones kindness to my Dad (and others too) that I had to hold back my tears (I'm pretty emotional, especially when it comes to human kindness). Thank you for making this World a much much happier place using your skills, your education, your time and above all - your beautiful hearts!!

I had a relative who was here for a little over a week. The physical therapy and occupational…read moretherapy room was impressive, with even a mock car to help people learn how to get in/out of cars, etc. I've seen other rehab facilities in the area and across the country and this facility is impressive. Staff were friendly, and security process for visitors to get into the building seemed good.

My mother was recent here for recovery from a fall. The care she received from the staff and…read moretherapy staff was exceptional. Everyone we worked with were compassionate, caring and helpful. Recoveries and care of our loved ones is complex and multi faceted. This can be a stressful time for patient and family members. Sunnyvale Post-Acute does an excellent job helping us through the process. The facility itself is bright, clean and welcoming. We would recommend this facility.

My father has had a positive experience so far. This place Could benefit from the patient receiving…read morehelp when they call from the call light. I've waited with him for someone to come to him for 45minutes. That's a long time of waiting just to see a face and get told they'll be right back. But other than that, staff has been good, just can be a bit slow at times.

Staying at Stonebrook was the best decision we ever made. PT people are very accommodating and very…read morefriendly. CNA people are always helpful and are always there like Grace. Nurses are always on top of their job assignments. The office people like Nejat and Theresa are very accommodating and always there to help sort things out.

I want to recognize Brian Chau for the incredible care he provides my dad during his outpatient…read morephysical therapy. My dad has Parkinson's, and Brian has become an important part of helping him manage the challenges that come with it and continue working on his movement, posture, walking, and confidence. My dad absolutely raves about Brian and the care he receives. Brian is patient, knowledgeable, encouraging, and extremely professional. He genuinely cares about my dad and his continued progress. Parkinson's is an ongoing journey, and having someone like Brian supporting my dad along the way means a lot to our family. We're extremely grateful for him. Brian represents Stonebrook and the level of care you hope to find there exceptionally well.

My name is Eddy Strickler and I have been fighting my disease of addiction for thirty years wh n in…read moredesperation I entered Janus detox facility on 7th street. Subsequently they gave me residential treatment intense outpatient sober living free food accupuncture therapy and a bunch of other amazing stuff that has helped me successfully integrate back in the community. Now t 5 months sober my gratitude for the framework provided by Janus is through the roof...yes yes yes on Janus

If I could give zero stars, I would. I was there for six days for minor alcohol rehabilitation. I…read moream not a drug user. The staff is completely unprofessional and absolutely do not care about your well being. One AA group was offered per day. Zero therapy. The rest of the day you are allowed only to walk around the perimeter of the building, watch DVD's and smoke cigarettes (a habit I had quit, but picked back up there since it's the only time outside, and sheer frustration). They mistook me for another patient with the same first name, gave me incorrect medication and I was scolded for not attending her group meetings before they realized I was not her. They drugged me up with sedatives to the point I could hardly walk straight. I finally refused the meds to get my mind clear and checked myself out of the program. I had to advocate for myself in a very vulnerable state. Frightening. I am still sober since leaving. Most of the other patients had been there several times, many only returning due to homelessness and needed food & shelter due to it being a hard winter. Used needles were found under mattresses. I was only given one thin blanket in the dead of winter. Strip searched and forced to shower in front of a staff member. You have no access to contact friends or family. If you do get to use a phone, hope you have a number memorized since they do not allow access to your cell phone or belongings. Your calls are monitored by a staff member, IF you get to make a call. Many of my belongings were stolen. Zero privacy. Horrible lack of communication and follow through between staff members. This is a dangerous and unprofessional facility. Avoid at all cost.