We had a fantastic experience having Jack sell our house. He came to our first meeting fully…read moreprepared with a detailed packet with info on our home and comps, which immediately set the tone. He was honest, realistic, and upfront throughout the entire process--no fluff, just solid guidance. He seemed to be one step ahead at all times. On top of that, he's personable, patient, and so easy to work with. 100% best experience out of the few home sales we've been thru!

We contacted Jack to sell our first home due to all the amazing reviews, and he certainly lived up…read moreto expectations and then exceeded them! Everything about the process felt perfectly handled and best in class, from the communication, professionalism, transparency, listing of the home (especially photography and layout), all signing steps, and even some home warranty claims. Whenever we hit unavoidable bumps in the road, Jack had the best advice and experiences to share, and went above and beyond to help us over each hurdle. We will be recommending him to all our friends in Reno for both purchasing and selling homes. Even the title office we met with for final signing told us Jack is the best and they work with thousands of Realtors.

Chris and Renee was recommended by one of our good friends. We were very happy we gave hime a call…read morewhen we were ready to find a home in South Reno. Chris helped and guided us through our home buying process. His is very responsive and knowledgeable in the area. His knowledge and patience made the whole process very smooth and efficient. He would point out some of the things we had missed during home viewing and also gave good advice for things to consider for our best interest. His thoughtful gift on the closing day was a cheery on top and made us very welcomed at our new home. We 100% recommend to contact him if you are in the market to sell or buy! Thank you, Chris!!

I found Renee through Yelp and wasn't sure how it would work to use a real estate agent that wasn't…read morepersonally referred to me. I can't say enough great things about Renee Whitney! She helped me purchase a property in Reno. I was new to the area and was a little overwhelmed by all of the options. Renee was extremely diligent. She took the time to get to know me and my preferences and quickly found the perfect property for me. She is a certified negotiator, which was tremendously helpful in the process. She is very kind, detail-oriented and knowledgeable about the Reno market. You can't go wrong with Renee!

Have known Robby for a number of years both as a land lord and as our realtor on a recent purchase…read more Great guy that is always helpful and to the point, something that can be hard to find in many realtors that just want a sale. We were looking for a very specific house type and took several months of looking before we found what we wanted, Robby put up with all our random requests. Would recommend him and his team if you are in the market!

We had a more complicated situation selling our house but Robby helped us through the process. He…read morelisted our old home at a top listing price and we got above asking price! It was a smooth process for us as he did all the hard work for us. Robby and Megan know their stuff and will get you the best price for your home. He has great response time and has a great team behind him.

I worked with Scott 3 years ago to purchase a home in the area. He was very responsive throughout…read morethe process (much appreciated during the pandemic) and generous with his insight. I'm currently working with him again for investment property. I would recommend him to anyone looking for assistance, leads, and even to gauge whether real estate is right for them.

We just recently bought a home and have only great things to say about Scott and our experience. He…read morewas so responsive and available even given our challenging availability as we navigated moving long distance. He helped make this process as seamless as possible and would recommend him to anyone in the market for a home.

Mollie and Justin were amazing to work with from start to finish. They truly listened to what we…read morewere looking for and helped us find the perfect home. The knowledge, responsiveness, and guidance made the entire process smooth and stress-free all the way to closing. We couldn't have asked for a better experience and are so grateful for their help. Highly recommend Mollie and Justin to anyone looking to buy a home!

I cannot say enough about Mollie!! She is an amazing agent and overall amazing person. She helped…read moreme sell my house during a very difficult divorce. She stepped into a difficult situation and made the experience actually enjoyable and much less stressful than I had expected. She took the time to explain everything and worked with me any time any challenges came up. She went above and beyond to make sure I always knew what was going on and even helped me several times after my home sold just because she is an incredible person. Thank you for all of your hard work and understanding. I would highly recommend Mollie!

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

Sergio in the maintenance team has been responsible and did a good job! The requests from the HOA…read morewere taken care of in time.

I've known Whitney for some time, and what always stands out to me is her character. She is one of…read morethose rare people who truly listens and cares about the person in front of her. Whitneys work is incredible, she knows so much, and is so helpful. She is someone you can depend on, and one of the most hardworking, and dedicated people i've met. She also has a great team, so you get so many people trying to help you! Even outside of her work as a realtor, she has consistently shown herself to be trustworthy, kind, and attentive.

Selling a home in this market isn't easy, but working with Whitney made the process as smooth as it…read morecould possibly be. From the start, I wanted to make sure I had the right person by my side. In our very first meeting, I asked her a long list of tough questions about the Reno and Somersett real estate markets to see if she really knew her stuff. Not only did she have thoughtful, thorough answers to every single one, but she also explained things in a way that made me feel confident and informed. What stood out to me most throughout the process was Whitney's responsiveness and professionalism. Anytime I had a question -- whether it was a quick text or a detailed call -- she got back to me right away. I never felt like I was in the dark or waiting around for answers. Her knowledge of the local market, her strategic advice on pricing and presentation, and her ability to navigate a market that currently favors buyers were all invaluable. She guided me through every decision with honesty and patience, and I always felt she had my best interests in mind. In the end, Whitney delivered exactly what I needed: a successful sale above list price in a tough market. If you're looking for an agent who is prepared, knowledgeable, responsive, and genuinely invested in her clients' success, I would wholeheartedly recommend Whitney!

Needs to return calls and follow thru with promises. Or…read moreis too busy for new business.

John is an AMAZING realtor. He was so detail oriented, very patient with us being first time…read morehomeowners, and was always so available. We are so fortunate to have found the right realtor!!!

This agency is awesom and they put together functions for all the folks they work with. Love Cassie…read moreand her team.

Cassie and her team were fantastic to work with. She really helped my wife and I realize our vision…read moreand what we needed to do to make that happen. She worked with us on our tight schedule constraints to make it so we could see every house we wanted. We really appreciated the teamwork of her office, the ability to view homes with other realtors on her team when she was unavailable as well as the clear communication from the rest of her team to facilitate our home purchase. She had excellent recommendations throughout the process of reputable vendors in the area, which we really appreciated moving from out of state. Overall Cassie and her team were very pleasant to work with and we would recommend them to anyone looking to purchase a home in the area.

I think these businesses never consider the POWER OF A REVIEW. First if all I want to say if there…read morewas a selection below one star MARSHALL Realty would get this one I am absolutely shocked at Marshall Realty and their representative Brylle for lies, being led on , and the poorest unnecessary communication. The reason I called Marshall realty is years ago I was going to get my realtor license and at the time Marshall was still a realtor and had his commercials playing. So when I was starting to study I called over there because I was going to consider working there. My sales and customer service is outstanding. At that time I talked to Marshall on the phone and he was so nice and informative I said wow that seems like a place I would like to work. So years down the line i remembered his kindness and I called his company to talk about a property . So I spoke with Brylle who I thought was a very nice young man and was very presentable and professional. He left that day saying they would get back to me in a couple days. Well that couple days turned into a week and then they just didn't call back after awhile leading me on and treating me like my time is not valuable. Marshall is a professional and has been in the realestate game long enough to know better than to treat a customer like this. Especially someone who has said such good things about you. Marshall you make enough money that if you are not interested in doing business with someone , if you don't want to deal with buying a property instead of leading people on , just leave an automated message. Here's an example for you. Hello this is Marshall and I am sorry but I don't think I can make an offer to buy your home at this time but please consider us for the future. Thank you for considering Marshall Reality. Have a great day and good luck with your property. How hard is that ?????? You could even send out a letter if you do not want to deal with addressing the public. The fact that they did not respect my time and the extremely poor communication, and then not to call was the strangest thing ever. This all happened recently and Brylle was telling me Marshall had poor cell service, was on a flight, and all this weird stuff and then they stopped responding Marshall I think you owe your community, and also clients , and potential clients so much better than this Also this is is something that happened this month in October 2023. So this is new info and how they currently treat people. I am very active in the community and felt this review was an absolute must I even gave them some extra time( weeks ) before I posted this review to at least apologize and even though we didn't do business we could still keep communication open. If you are looking for options to sale your house pass Marshall realty up, I don't think this company is the same as they were when Marshall was doing his commercials. I understand he is an investor now , but that still doesn't excuse that absolutely weird , strange, and poor customer service. Lord knows I did not want to leave this review but it's a must to tell it like it is. Also I understand that they look for houses that they can flip. However ever one you talk to i a potential customer if not now , maybe for the future. We have friends and family and recommend and review all the time. So please next time consider this. As a matter of fact I will copy this and will be sending Brylle and this company a copy of this because I do not hide behind a bad review. I am just telling it like it is. The messages below are with Brylle and then he just stopped responding wasting my time after just waiting for a response. I reached out to Marshall, he will be giving you both a call this afternoon. His phone service has not been the best, we appreciate your patience. Good morning, I will reach out to him he's currently on a flight I will let you know as soon as I hear back. Thank you and I apologize for the delay in reaching out. Have a great day

**UPDATE** The people we sold the house to, sold it for $100,000 more..with a different realtor and…read morehad let our beautiful landscaping die!! I've bought and sold a few homes in my day but my experience with Marshall Realty was the worse!! The final insult was the people we got talked into selling our turnkey home to for less than list price..turned around and listed with a different realtor and they sold it for over $100,000 more WITHOUT SO MUCH AS MOWING THE LAWN! Please do NOT do business with Marshall Realty! I wish I would have been wa