*WARNING* DO NOT PAY UPFRONT WITHOUT A CONTRACT IN WRITING!!!
Following an initial lesson we followed on and booked 2 consecutive sets of 10x lessons for our 9yr old daughter, paying upfront in good faith each time. In general, all was well, until our daughter (being a relatively normal, sometimes fickle, 9yr old) decided she no longer wanted to go horse riding. I called, apologised and asked for a partial refund to be told "under no circumstances do we provide refunds" from an incredibly short tempered and aggressive Sally, who until this time had always been extremely nice (funny how asking someone to give you your money back gets them to show their true colours!). We had never been shown any documents, but suddenly Sally decided they had a "policy" of allowing users to transfer lessons to others but no refunds, under ANY circumstances.
I was shocked, and have to admit I lost my cool, which I regret, but I do not believe this to be legal and will follow-up with my lawyers. In the meantime, anyone else who wants to use this place should be warned, its lovely, unless you ever ask for anything back.... read more