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    Bridgewater Farm

    2.5 (2 reviews)
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    Four Points by Sheraton Santa Cruz Scotts Valley - September 19, 2026 - Hotel bar.

    Four Points by Sheraton Santa Cruz Scotts Valley

    (228 reviews)

    $$

    Upon arriving, it's a small parking lot, but plenty of parking in the basement level. Check in took…read moreawhile as they only have 2 desks/staff for that. Nice lobby and open seating area off their bar. Backyard has strung lights and live music at times. Rooms were nice and large. But for our experience in room 234, the mini-split AC was broken. Held steady at 78 degrees the entire night. I barely slept. So tired. They ended up giving some points back and complementary simple continental breakfast: eggs, toast, potatos and a drink. Thankful for that but wished they allowed me to pick the items instead. Staff made efforts the next day to make it right. With the costs and point values used for the booking, it was underwhelming. I suspect it's just the expensive area. Compared to other locations nearby and respective price, it is still better. I guess that's why they are so busy. Parking can be fill, so beware.

    September 19, 2026 - Scotts Valley, CA…read more Very poor customer service... We called and left messages to ask about an early check-in, but never received a call back. We also emailed and FINALLY got a response--a hard "no." That's okay; I understand early check-ins aren't always possible. But at this hotel, it seems they won't even consider the request. In fact, as you walk toward the front desk, there's a sign prominently stating that check-in is at 3:00. I've never seen that at a hotel before. The lobby is large, with plenty of seating, and the rooms are large as well. Unfortunately, the rooms are very minimally decorated and have an almost industrial feel. The walls are also very thin--we could hear the guy in the next room snoring. Loud enough that we knew he was sleeping well. And the bathroom faucets...what's up with those? Hercules would have had a hard time turning them on and off. I actually had to grab a towel, wrap it around the faucet, and push with all my might just to get it to turn. And then there are the bed frames...ouch! They stick out just enough to be a serious nighttime hazard. I ended up with a bump and bruise on my leg, and my son, staying in another room, had the exact same experience. But the worst part was the customer service. My son's phone died, so he couldn't call us. (Tip: write down important phone numbers and keep them in your wallet--just in case your cell phone dies.) He went to the front desk and asked for our room number. I understand why they couldn't give that out. He then asked if they could call us and let us know which room he was in. They said they would--and then they didn't. That was especially disappointing. A simple phone call could have solved the problem. Unfortunately, the combination of poor communication, unhelpful front-desk service, and the uncomfortable bed frames means we would not stay here again.

    Fern River Resort

    Fern River Resort

    (157 reviews)

    Stayed a few nights in Cabin 9 and never had an unpleasant moment. Location is great, the cabins…read moreare quaint and comfortable, and the grounds are well-kept. Check-in was easy, the resort is quiet and restful. Practically in the state park, easy walk down to the river. A little slice of heaven, we'll definitely return. Every cabin gets a private patio with Adirondack chairs WiFi was spotty, bring a book T.V. Was limited, bring a puzzle or games Kitchen has fridge, microwave and stove/oven. Drip coffee maker, toaster. Plates, bowls, coffee mugs, glasses, silverware, pots and pans. Salt and pepper. You're not making dinner but you can definitely reheat some leftovers.

    Felton is stunning--majestic redwoods, peaceful river vibes... or so we thought. Unfortunately, the…read moreproperty owner had other plans. We arrived Mother's Day weekend hoping for serenity and got a front-row seat to her personal 40th birthday rave. The main river access? Taped off for her party from Friday to Sunday. The peaceful sounds of nature? Drowned out by a DJ and enough bass to rattle the trees from 5-9pm on Saturday. Other guests looked just as confused as we were. Things really peaked when our assigned parking spot was taken by a party guest after we came back from dinner, and the "emergency" contact basically said, "Good luck--there's a party going on." Nobody in the office, of course. The cabins themselves? Think sad summer camp meets thrift store chic--hot, musty, and uncomfortable, with a creaky bed and WiFi that gave up faster than we did. The location has so much potential, but, unfortunately is neglected by an owner who doesn't care about you or your stay. In fact, she passed by my family a few times and did not appear to be friendly. If you're looking for peace and nature, this place might deliver--just not when the owner's throwing herself a bash like it's Coachella.

    Hilton Santa Cruz/Scotts Valley

    Hilton Santa Cruz/Scotts Valley

    (572 reviews)

    $$

    We booked the Hilton Scotts Valley last minute for a little two-night staycation from the East Bay…read more After booking, I started reading some of the negative reviews and honestly got a little nervous--but we ended up having such a great experience! The lobby was cute and clean, the staff was friendly, and our room was clean, comfortable, and perfect for our getaway. I actually slept SO well, which never happens for me in hotels! The location was great. We went sailing in Santa Cruz and did a beautiful walk through the redwoods. We also decided to have dinner at the hotel one night and were so pleasantly surprised! The food was great, they have daily happy hour, local beers, and some of the best appetizers we've had at a hotel restaurant. Sid was our waiter and he was wonderful--friendly, attentive, and made our dinner even better! We have four kids and are in the middle of sports season, so it was SO nice to get dressed up for dinner but not even have to leave the hotel. Overall, such a relaxing weekend and a much better experience than some of the reviews had me expecting. We would definitely stay again!

    Poor Service, Hidden Fees, and a $300 Smoking Fee Charged to Non-Smokers…read more My stay was extremely disappointing and reflects a breakdown in basic service standards and billing practices. During the stay, there were no towels available at the pool, daily room cleaning was not provided, parking transactions included additional service fees, and coffee from the lobby/breakfast area carried a $5 charge. These issues were inconvenient, but the primary concern arose after checkout. After departure, I was charged a $300 smoking fee based solely on an air quality and humidity detector reading. I do not smoke. During the timeframe in question, I was using a small water-based clothing steamer to remove wrinkles from clothing after travel. The charge was not disclosed at checkout, and no physical evidence of smoking was provided. Hotel staff acknowledged that these types of sensors can be triggered by factors unrelated to smoking. Despite this, no independent review or investigation was conducted, and no additional evidence beyond the detector reading was provided. I was directed to dispute the charge through my credit card issuer. I escalated the matter to Hilton corporate customer service, but the case was redirected back to the same property without independent review. The General Manager did not respond to multiple outreach attempts, including email and a request for a callback. After researching, I found similar complaints from other guests regarding smoking fee disputes at this property, raising concerns about how these charges are determined and reviewed, and the reliability of the technology being used. I support non-smoking policies; however, issuing significant charges based solely on a sensor reading without supporting evidence or meaningful review is not acceptable. This experience has significantly impacted my confidence in both this property and the consistency of issue resolution within the Hilton brand. I would still welcome a fair review of this charge and a good-faith effort to resolve the matter appropriately.

    Sand Rock Farm Bed and Breakfast

    Sand Rock Farm Bed and Breakfast

    (107 reviews)

    I was a bridesmaid in a wedding here and wow, I was blown away by the level of service-- I was…read moreoffered assistance without asking more than once throughout the wedding day, and every staff member I interacted with went above and beyond to help, from the owners to the bed-and-breakfast chef to the dinner servers. The bartenders were also extremely professional and gracious throughout the evening. The venue itself is gorgeous and has multiple areas that are romantic or charming, and the accommodations make for a truly unique experience; I've seen quite a few venues as a former wedding photographer and this was an outstanding experience.

    Simply wonderful. Beautiful setting, gorgeously maintained. Rustic yet clearly cared for with love,…read morehard work, and dedication. The grounds are beautiful, whether you just look out from the stately house, or if you wander on some of the trails -- maybe set for a spell on a bench. If you're looking to exhale and then breathe in amazing nature, you have found the place! The room is very comfortable, too. Our bathroom was plenty big and roomy. Loved the big bath (whirlpool, if you like). The 'full breakfast' is fantastic. Jen is a wonderful baker (a breakfast bread pudding one day; mini churros another day), and each morning we had a varied and hearty breakfast that was delicious and well-balanced. The house itself is big and inviting with hip old timey jazz pipedor more modern-day chanteuses gently piped in. Enclosed porch for reading or just relaxing. Our room had a private porch, too. So much here. So many ways to really unwind. Walking around the grounds is inspiring. I ran into Derek a time or two who was relaxed but busy on the many projects that keep him focused here. The whole place looks perfect for a wedding, or a family gathering, or even a business get-away. Or, of course, just a simple, lowkey retreat. Lovely hidden (but easy to find) gem. Can't wait to return.

    Bridgewater Farm - venues - Updated October 2026

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