I have been a patient here for many years and am very happy with the level of care I have received from the providers. Lori Hickman is so smart and is incredible at her job. She seems to genuinely care about her patients. Ann Marie Zack retired but has also been a lifesaver for me. I could not be more grateful for their care and commitment to helping me. read more

I've been trying to get in for three weeks waiting and waiting to see a therapist that helped me through some stuff in the past. I called for the umpteenth time today just to hear the "intake coordinator" tell me that the therapist just "doesn't want to see you". Because that's EXACTLY what a depressed person needs to hear. She told me she sent my info on to other providers to see if anyone else would like to see me. Wow. Thanks. read more

Administration is unprofessional and not at all interested in a patients well being, as much as their own wallet. The private owner, an arrogant ANP and the front desk staffs actions with regard to this instances, were grossly negligent and completely unethical. They could have caused serious harm with their ignorant stand and in a pathetic last ditch effort to distance themselves from their own actions, they attempted to blame the patient as though he'd done something wrong. Background: I referred someone to Bridges clinic. They saw Peter Alward. Peter was not a good fit and after the second visit the person did not reschedule. One of the reasons was because they were unaware of, and could not afford, the $25 per visit go-pay (this is a young individual in his early 20's). When asked for the now $50 co-pay, he was embarrassed and upset because he did not have it. When he asked the front counter why they hadn't mentioned it the last time he was in, they told him it's standard and people should just know about it - again this is a young kid, in his early 20's who knew nothing about insurance. Fast forward ahead, I am told by my provider to refer this same person back to Bridges to see her. All the paperwork was again filled out and they were told they would receive a phone call to schedule an appointment. The clinic took the following approach; six weeks of intentional avoidance and not returning phone calls, then an awkward and uncomfortable face to face encounter with me, rather than making a simple phone call to relay their ridiculous reasons for banning the person I referred. He was banished from the whole clinic because he "refused to pay the co-pay and upset the front counter by asking them why they hadn't told him in advance there would be one". I expected something horrible... but no, it was something completely petty. Also, I looked all night and found the cashed check from when I paid the co-pay within a month that they accused him of refusing to pay. The staffs avoidance to make or return a simple phone call cost precious time, that a person in need of medical care, could have used to find help elsewhere. I feel like such a fool for trusting this clinic and ever giving them any of our business. I myself, liked my provider very much, but chose to leave due to the private owner and staffs unethical handling of the situation. There was no excuse. I refuse to support a business, especially one in such a critical field, who has lost its moral standards and has no regard for common courtesy or decency. The providers, some of who are very talented, work for a private owner and are unable to make their own decisions. They must conform under the shadow of a cold and calculated company who is clearly only in it for the $$$. It's quite sad and disturbing, especially given the field of work. read more

When I came across Bridges Counseling Connections online, I was in desperate need of finding someone to speak with. Its already hard enough taking the first step in seeking therapy, let alone finding a counselor/therapist who understands and can assist with specific concerns! Let me put it this way, I left Bridges Counseling with more problems than I started! I called Bridges before I scheduled an appointment to make absolutely sure I would be covered by my insurance plan, and double checked again before I started the appointment. After attending one therapy session, I was VERY suprised to find that my insurance coverage was declined Being very confused I called Bridges ask them about why my therapy session was not covered, after they specifically said my session would be covered under my plan, and all I was told was their billing DOUBLE CHECKS to make sure insurance covers therapy sessions as part of their company policy. Apparently, all this checking did nothing as I've been forced to pay $280 out of pocket after my insurance was declined. After calling Bridges Billing Department to inquire how this could possibly be after triple checking, all they said is they couldn't help me, nor could they assist in lowering the payment in any way. I asked to speak further with their manager, and I tried calling him three times with no luck and was assured each time by an office assistant that I would receive a prompt call back. It's been 3 weeks and I still haven't spoke with someone that can actually assist me in resolving these insurance and billing issues. I went to Bridges Counseling Connections seeking help, and all I found was a Bridge to Nowhere! read more

I can only speak for my experience, the staff was very kind as well as the nurses. I went in to see a psychiatrist and was sat in front of a computer. I was then told my visit was with a Nurse practitioner via face time. I disclosed everything honest from my life and was basically told I didn't know what I was talking about and felt beyond judged and look down upon. If you are drug seeking maybe this place is for you if you lie to them. However if you're honest and truthful and truly need help maybe find another practice. Or find an actual person to sit with you not a computer. I wouldn't recommend this place. Also the NP had me so confused, and I felt pushed into trying and buying their expensive alternative treatments. She was so pushy and rude!! read more

Have been meeting with Peter for a few months now. He has a great understanding of how the mind functions and is very encouraging to talk with. Peter offers unique perspectives due to his career and life experiences with the mentally ill. I always look forward to our talks as they seem to offer clarity on a very complex subject. read more

Called for an appointment. Completed an intake, and absolutely NO follow-up. Been waiting going on three weeks now. We went elsewhere.

Very comfortable and friendly atmosphere!! Shane is an excellent person to work with. I was very comfortable from the first visit. I highly recommend this organization to anyone who needs a safe place to speak with someone when you need it. read more

I highly recommend Cassandra Rense & the staff as a whole

The Billing department is shady. I have pending bills they have not billed out from 2 years ago and NOW they are trying to say that we missed payments. Luckily, we have been paying with a credit card and can track each appointment, but the fact they are waiting 2 years to come around and say we did not pay for appointments is ludicrous... Small court here we come... read more

I loved the Doctor I saw here. She was great, but unfortunately had to leave Anchorage. I wish her the best of luck. Bridges Counseling on the other hand is a whole other beast. Never have I had to deal with such rude, uncaring "customer" service. Beside the fact you have to knock on an opaque glass window to get someones attention, nearly every time I went there they would tell me to wait while I heard the people in the office giggle and chat to one another behind their wall of privacy. At one point they actually forgot to tell my doctor that I was there and I missed my appointed time. Thankfully there was no one scheduled behind me. Most recently, they failed to call me for an appointment reminder. Obviously it is my fault for missing the appointment, but the woman I talked to blatantly lied about calling me. The woman said my phone was busy, but upon checking my phone records, I neither called or received a call from anyone that day nor did I receive a voice mail. Do yourself a favor and save yourself from the very arduous and painful process of dealing with these people. As soon as is possible, I will cut all ties to that place and never look back. Hopefully my lack luster experience will save someone the stress of having to deal with them. Their office is supposed to be a place where people can let free the stress of their lives, not add onto it. read more