I would NOT recommend Brides N Belles. I purchased my dress from them, during the trying on of dresses, their staff was very helpful and kind, however once the dress was purchased the customer service took a drastic nose dive.
When ordered, I was told the dress would arrive on May and alterations would be no more than $400. The dress did not arrive until July (one month before our wedding) and I had to keep following up to see when it would arrive. Once the dress arrived I believe they intentionally ordered it 1-2 sizes too small. I lost weight since the order and even then, the dress needed to be let out.
The alterations were a whole new story. In summary, the dress did not properly fit - I couldn't walk without having to lift my dress because it was too long, and the straps continued to slip off during the whole day. I had numerous fittings, one where the dress hadn't even been touched from the previous - which was a large waste of time to drive an hour into Saskatoon to try on a dress with no changes and an hour back home. Because of the basic tulle skirt, they cut it within 30 seconds while I was in the dress. Doing some sewing myself, I thought they left it longer so they could bring it up some more to do a base-stitch, starch and press the bottom; but not so, the dress was too long and was told those alterations were $400 for a 30 second scissor job. As for the straps, I was told they would add clear sticky inserts so they would slip, this did not happen and I was constantly fighting with the straps. The dress wasn't able to be picked up until 5:30 pm the night before the wedding, and because we were already doing our rehearsal, I wasn't able to try it on and my auntie had to wait over an hour until they finished it and she could bring it to us.
It was the day after the wedding that I learnt the alterations were over $1,000!!!! They said they gave a "discount", and brought the bill down to just over $886. A far cry from the "no more than $400" quote they provided. When myself and my mother called to ask about this, they were extremely rude and would not talk. Debbie, the owner, even slammed the door in my mom's face when she went in to speak with them. In my conversations with Debbie, I told her it was her obligation as a business owner to consult brides of alterations prices as they increase, as this is hopefully a one time purchase and a process they are unfamiliar with but she was extremely unreceptive of this feedback.
I am convinced they scam brides but ordering in dresses smaller, and charging an outrageous amount for alterations. I also bought an affordable dress that was $1,100 and didn't have bridesmaids or a veil, so I think Debbie saw the opportunity to gouge to try to make a larger profit.
I would NOT recommend Brides N Belles, unless you enjoy being scammed and having to pay for it, and end up with alterations that are not complete. read more