Now that I'm cool, calm and collected I've decided to write a review of my experience with this bridal shop instead of talking with the owner pam, who I've known since high school prom days. I've tried to call before my wedding but couldn't muster up the words to describe how I felt and how upset I was with what happened.. and even if she did offer some type of reimbursement for the damages, it wouldn't fix the suffering and anxiety I went through the 2 weeks leading up to my wedding day and my 1,000 dollar dress that was a disaster and did not fit me. Let me start by saying my experience picking out my dress and the help I received was wonderful.. but after making my decision and purchasing my dress.. it went downhill from there. The dress they had on the foot fit me almost perfect. A little altering and removing the mess from the center and sides is all it needed.. the length was a little long but I wasn't concerned about that. After the first set of alterations If was like it was a completely different dress. I was swimming in the top of my gown and the panic hit me. She suggested putting "string" or whatever on the sides to pull them together from where the mesh was or just use body tape and tape my dress to my skin. The straps also were folded over and sewn, instead of cut and done properly which you could see that from the front to back they didn't line up. She added bustles for my train as well. I left that day with so much anxiety I couldn't think straight and was going to let them do whatever they suggested. When I came to my senses a few days later I called and asked if more alterations were made and they did nothing so feeling uncomfortable, I went and picked up my dress and took it somewhere else. New shop found blood stains throughout my train where they had added the bustles as well as grease and dirt all over my "cleaned and steamed" dress. Which could not be removed. A week before my wedding. As much as I love to support local small business, I'm completely disappointed in bridals by j and their careless actions on my big day.. I spent a lot of money in her shop, paid for alterations, and paid someone else to remove everything she did and tell me the news of things that couldn't be fixed, and fix my dress so I could be somewhat comfortable. I hope they don't do this to other people, as I know her and find this completely unacceptable. I'm not mad.. I'm just completely disappointed.. read more